BIC Platform and OpenText Process Automation are key players in business process management and automation. BIC Platform holds an advantage in pricing and customer support, while OpenText Process Automation excels with its superior feature set, making it appealing for those prioritizing comprehensive capabilities over cost.
Features: BIC Platform offers customizable workflows, integrated compliance management, and a low-code environment which enable agility and regulatory adherence. OpenText Process Automation provides advanced data analytics, extensive integration capabilities, and strong monitoring features, serving enterprises seeking a robust automation solution.
Room for Improvement: BIC Platform could expand its low-code functionality, enhance user-friendliness, and develop more robust process automation options. OpenText Process Automation might aim to simplify its deployment process, expand its user interface intuitiveness, and potentially reduce initial setup complexity.
Ease of Deployment and Customer Service: BIC Platform facilitates a straightforward deployment with responsive customer support for swift implementation. OpenText Process Automation, although complex in deployment, benefits organizations with specific needs through its tailored setups and extensive support.
Pricing and ROI: BIC Platform provides cost-effective solutions with quick ROI through efficient processes. OpenText Process Automation, with a higher initial investment, delivers significant long-term ROI justified by its expansive features for businesses seeking cutting-edge automation.
| Product | Market Share (%) |
|---|---|
| BIC Platform | 1.2% |
| OpenText Process Automation | 1.1% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Large Enterprise | 3 |
BIC Platform delivers all-encompassing business process management. The software covers the complete lifecycle of BPM and supports strategy, design, implementation, execution and controlling of business processes.
BIC Platform has a modular setup which allows individual adjustments. Typical deployment scenarios of BIC Platform are SAP introduction, governance, risk or compliance management, quality management or the structure of process management systems.
Thanks to its intuitive design, users quickly start with process modeling and manage the full process cycle up to the optimization. Comprehensive features of the software are document management, governance, review and release workflows.
Available BIC Platform modules are Design, Governance, Portal, Monitor, Workflow and GRC. The software can be operated either as a Public Cloud, Private Cloud or On Premises. Offline modelling is possible with the web-based option.
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OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.
OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.
What are the key features?OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.
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