We performed a comparison between BeyondTrust Remote Support and Fudo PAM based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"Solution has a good UI."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"Fudo PAM was the most flexible and intuitive interface out of all of the products in the PAM sector."
"The main benefit of the solution is that it's very easy to set up. It only takes a couple of hours to install everything."
"Session recording and password management are the two main aspects."
"We are convinced that Fudo PAM is better than competing products like WALLIX."
"it's perfect to control and administer computers in our company."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"In the next release, I would like remote access to Chrome included."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"Technical support for this region can be improved."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The configuration is difficult."
"Professional training and certification would be great."
"I would like to see better server management. You have to know exactly what you're looking for to get the right server."
"The stability is not very good."
"Fudo PAM’s scalability is not very strong."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while Fudo PAM is ranked 21st in Privileged Access Management (PAM) with 5 reviews. BeyondTrust Remote Support is rated 9.0, while Fudo PAM is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Fudo PAM writes "Easy to install but needs to provide better server management and organization". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Fudo PAM is most compared with WALLIX Bastion, CyberArk Privileged Access Manager, Delinea Secret Server, One Identity Safeguard and Teleport. See our BeyondTrust Remote Support vs. Fudo PAM report.
See our list of best Privileged Access Management (PAM) vendors.
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