BeyondTrust Privileged Remote Access Reviews

Name: BeyondTrust Privileged Remote Access
Brand: BeyondTrust
Rating: 4 (21 reviews)

4.3 out of 5

21 reviews
95% willing to recommend

239 followers

What is BeyondTrust Privileged Remote Access?

BeyondTrust Privileged Remote Access (formerly Bomgar Privileged Access) lets you secure, manage, and audit vendor and internal remote privileged access without a VPN.

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BeyondTrust Privileged Remote Access is the #9 ranked solution in top Remote Access solutions and top Privileged Access Management (PAM) solutions. PeerSpot users give BeyondTrust Privileged Remote Access an average rating of 8.6 out of 10. BeyondTrust Privileged Remote Access is most commonly compared to CyberArk Privileged Access Manager: BeyondTrust Privileged Remote Access vs CyberArk Privileged Access Manager. BeyondTrust Privileged Remote Access is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Buyer's Guide

BeyondTrust Privileged Remote Access

September 2024

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Featured reviews

Sean Rall

Lead Developer at a computer software company with 11-50 employees

In recent days, the most valuable feature would be the Vault. Overall, the most valuable feature would be that ability to do remote support. Vault does a good job of providing visibility for domain accounts, endpoints, and local accounts associated with discovery jobs. The report tools are very robust. I know they have their report tools that you can filter through, which also give you access to the data. So, if you ever want to just do a data dump and your own analytics on it, then you could, which is really nice. We also integrate with the API for reports, which is really nice as well.

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Aaron Margerum

Systems Engineer at NRC

I would love to have a web console and the ability to use the smart card with the web console to provide remote support. If you are on a computer that doesn't have the Bomgar console, you should be able to use the web console to provide support. That's the only thing right now. A web console is nice when you're jumping into a computer, but if you need to elevate the privileges, you currently can't do it with the smart card. If they could figure that out, that would be money. One thing that's confusing is the way of setting up group policies and permissions. It is very complicated. There are a lot of small pieces to it. The way they have set everything up is weird. I'm sure there is a reason for that, but I feel it should be a lot easier to provide different permissions and things like that.

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SteveJenovai

Sr Technical Product Manager (Sr. Consultant at Computronix) at Computronix

I don't know if I could pin down the best features to just one aspect. In terms of our users that use the product, it's really the overall ease of use. It saves our team hundreds of hours every year. We like that Privileged Remote Access does not require a VPN. I suspect at the end of the day, if I used a one to ten scale, I would give it an eight. It's pretty important. Not having to go through a VPN is a win. The security provided by PRA when it comes to access for remote and privileged users has been outstanding. It has met all of our objectives, everything from password rotation to securing and allowing us to clamp down access to the auditing and monitoring features. When deciding on this solution, it was somewhat important that PRA is available in multiple formats as a physical and virtual appliance or SAS. We certainly needed virtual appliances. Over the long run, we may go with SAS. PRA has had an effect on our network security. What I would say in terms of the effect is there's a whole element of password management that no one in managed services really needs to take care of anymore. That in and of itself has been a huge time saver. It is extremely important that, through the use of a PRA, there is no need to share passwords with users. That takes us right back to the NIST 800-53 requirements. We do use the solution to provide access to third-party vendors, however, not in the way intended, as we don't really let vendors in. In terms of the customers who purchase our platform services, there are instances where they need to be able to have access to the environment that we create for them. We are using the vendor features to give them access. It is very important that PRA offers us SSO authentication. We use that for all of our users.

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BeyondTrust Privileged Remote Access mindshare

Product category:

As of September 2024, the mindshare of BeyondTrust Privileged Remote Access in the Remote Access category stands at 3.0%, up from 2.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

Key learnings from peers

Last updated Aug 7, 2024

Valuable Features

BeyondTrust Privileged Remote Access offers compatibility with various operating systems, ease of deployment, enhanced security via encryption, multi-factor authentication, and an all-in-one package. Users appreciate quick implementation, stable performance, integration capabilities with VMware, Active Directory, and seamless management through a virtual environment. The system's Vault provides increased visibility for account management. BeyondTrust PRA eliminates the need for VPNs, enabling easier remote access and strong compliance adherence. Its flexibility as a physical, virtual, or SaaS appliance attracts organizations.

"The product has improved remote support capabilities since it works fine."
"Based on the feedback from my colleagues who have never complained about the technical support, I would say that the product's support team is good."
"Its initial setup process is straightforward."

Room for Improvement

BeyondTrust Privileged Remote Access needs improvements in password management, integration of Password Safe, simplifying management through a unified interface, enhancing the API for automation and reporting, streamlining the implementation process, improving the Vault and administrative tools, enabling multi-factor authentication at the endpoint, better user provisioning documentation, and enhancing the web console and connectivity with other platforms. Users have noted complications with compliance reporting, administrative permissions, and session handling. The user interface and log-in screen could also be more informative.

"The issue I found with the product revolves around the fact that RDP and SSH sessions take too much time, making it an area of concern where improvements are required."
"The integration of the solution with many platforms is a difficult area to manage and needs to be made easy."
"When doing protocol panel jumps, the tool does not restrict what is recorded on the user's computer."

ROI

Users typically see ROI within a year. They achieve compliance with SIP standards instantly and experience significant time savings. Users who exploit advanced features and deploy with knowledgeable partners maximize ROI. Some report no ROI. High customer support ratings due to BeyondTrust Privileged Remote Access lead to recurring revenue. IT departments rely heavily on it, integrating it extensively into operations and experiencing daily benefits without specific ROI metrics.

Pricing

Enterprise buyers report that BeyondTrust Privileged Remote Access has varying costs depending on cloud or on-premise models. Initial costs can be higher than other products, but faster ROI is noted due to functionality. It is considered expensive but worthwhile for its reliability. Users should understand licensing per endpoint and anticipate additional fees, such as for a TAM or Advanced Web Access. Some find it a draw due to competitive pricing despite the challenging setup.

"I rate the product's pricing a four on a scale of one to ten, where one is high, and ten is low. It is an expensive product."
"PRA's pricing is competitive."
"Though the solution was a bit expensive, the overall pricing was average."

Popular Use Cases

Companies use BeyondTrust Privileged Remote Access primarily for secure remote access and privileged endpoint protection. It aids in meeting compliance requirements such as NERC and SOX, offers cloud and on-premises deployments, and supports both Windows and Linux environments. It allows vendors and administrators to manage servers, networks, desktops, and critical systems without a VPN, ensuring elevated security through credential injection, interactive remote access, and access control.

Service and Support

Customer service and support for BeyondTrust Privileged Remote Access are highly responsive and knowledgeable. Technical assistance is quick, with most issues resolved promptly. Users appreciate the dedicated technical account managers and scheduled calls. Response times vary based on case severity, but urgent issues are addressed immediately. Some feedback indicates room for improvement in accessibility and user-to-user session availability. Most users rate the support positively, with several rating it as near-perfect.

Deployment

Users' experiences with BeyondTrust Privileged Remote Access's initial setup vary. Some found it straightforward, quick, and user-friendly, while others encountered complexity due to environment-specific challenges. The time required ranged from a few hours to several months, depending on the knowledge level, clarity of requirements, and organizational constraints. The setup often required detailed planning, communication, and sometimes external help for successful deployment. Maintenance after deployment was generally minimal.

Scalability

Clients, especially larger businesses, find BeyondTrust Privileged Remote Access highly scalable, allowing global rollouts across diverse platforms and locations. It's praised for flexibility in expanding users, devices, and operating systems. While some faced challenges with specific configurations, others successfully scaled for thousands of users, emphasizing its suitableness for enterprise-level implementations. The cloud deployment adds a layer of complexity, but many report ease in adding licenses and users, aiding remote work scenarios effectively.

Stability

Many users report that BeyondTrust Privileged Remote Access is stable, with no bugs or crashes. Some have used it for years without issues. However, a few users experienced stability problems, especially related to power events and significant database actions. Most find it reliable and easy to maintain, while some say it requires manual updates and involvement. Regular updates contribute to its stability for many.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BeyondTrust Privileged Remote Access Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

11%

Manufacturing Company

10%

Government

Healthcare Company

Retailer

Energy/Utilities Company

University

Insurance Company

Construction Company

Educational Organization

Real Estate/Law Firm

Pharma/Biotech Company

Wholesaler/Distributor

Comms Service Provider

Transportation Company

Media Company

Security Firm

Engineering Company

Non Profit

Legal Firm

Hospitality Company

Outsourcing Company

Logistics Company

Recreational Facilities/Services Company

Leisure / Travel Company

Aerospace/Defense Firm

Compare BeyondTrust Privileged Remote Access with alternative products

Learn more about BeyondTrust Privileged Remote Access

Privileged Remote Access provides visibility and control over third-party vendor access, as well as internal remote access, enabling your organization to extend access to important assets, but without compromising security.

Features include:

- Privileged Access Control: Enforce least privilege by giving users the right level of access.

- Monitor Sessions: Control and monitor sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections.

- Reduce the Attack Surface: Reduce attacks by consolidating the tracking, approval, and auditing of privileged accounts in one place and by creating a single access pathway.

- Integrate with Password Management: Inject credentials directly into servers and systems with just one click, so users never need to know or see plain text credentials.

- Mobile & Web Consoles: Use mobile apps or web-based consoles anytime, anywhere.

- Audit & Compliance: Create audit trails, session forensics, and other reporting features by capturing detailed session data in real-time or post- session review, and provide attestation reports to prove compliance.

BeyondTrust Privileged Remote Access was previously known as Bomgar Privileged Access.