We performed a comparison between BeyondTrust Privileged Remote Access and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is that this solution can be implemented regardless of the operating system."
"The product has improved remote support capabilities since it works fine."
"The visibility of the solution's Vault works as it is supposed to: out-of-the-box for domain accounts, endpoints, and local accounts associated with discovery jobs."
"This product is very stable and scalable. This is an excellent platform."
"Based on the feedback from my colleagues who have never complained about the technical support, I would say that the product's support team is good."
"The security provided by PRA when it comes to access for remote and privileged users has been outstanding. It has met all of our objectives, everything from password rotation to securing and allowing us to clamp down access to the auditing and monitoring features."
"It's a stable product. Based on the demos and interaction with it, it was stable."
"I like the enterprise credential manager. It's a connector that sits in PRA and tests the credentials for the end user with a process that will clean the password. This is one of PRA's primary features and simplifies user onboarding. There aren't many restrictions or complications. We can add the user while only opening one port, which is more than enough to access the PRA server. Every organization requires only four critical servers out of a hundred and some 50 production servers."
"It is a stable solution. We don't usually have problems with the platform...It is a very scalable solution."
"The product is stable."
"It is user-friendly and easy to use."
"It provides the flexibility of being used on any device which makes the employee experience better, in terms of ease of use."
"This is a very stable solution which you can feel confident using."
"I use Citrix DaaS to connect to devices."
"Citrix has had the top remote display for the last 20 years, and there is a huge technological gap between Citrix and its competitors."
"XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions."
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"They could probably integrate a wizard or something like that to add a new use case. It could be something that makes it easier to add a new use case."
"Multiple areas can be improved. We've seen lots of updates in the past year. They have a portal where we can submit our ideas. BeyondTrust is immediately implementing user suggestions. The UI could be more informative. Initially, there were two or three connectors, and now we have five or six. It would be nice if they added a few more connectors for third-party integration. There are multiple tools, but the clients may require more for their convenience."
"I would love to have a web console and the ability to use the smart card with the web console to provide remote support. If you are on a computer that doesn't have the Bomgar console, you should be able to use the web console to provide support. That's the only thing right now. A web console is nice when you're jumping into a computer, but if you need to elevate the privileges, you currently can't do it with the smart card. If they could figure that out, that would be money."
"In terms of the ability to automate the creation of new accounts within it, it's still a bit laborious."
"The solution's Vault is a nice feature. It helps to securely share a security password in teams, but it is not at the level of a password management solution. So, it is just really a vault. We were expecting to have more features to better manage passwords, but that is something that you can work around if you also have a password safe solution. I would like them to have features like password rotation or password auditing, e.g., old passwords."
"Changing your password should be simplified, and there should not be a charge for it."
"Its management is through two different portals, and you can't get from one portal to the other. I have to literally open up another website and go into it a different way. There are no inner links between the two. They should interlink the actual virtual server and the appliance. In general, there should be one interface for management for admins."
"Its access process for third-party vendors needs to be simplified."
"We have had issues with certain aspects, which is why we are looking for alternatives. For example, the firewall solution from Citrix is a bit complicated. Integration is hard."
"Citrix's functionality depends on you having access to Microsoft Azure. Microsoft offers a broad range of features and solutions. Overall, it may make sense for some users to move all their services to Microsoft services."
"The only thing we have found to be detrimental is when we have tried to find training. I realize that we're looking at it at the worst time possible, with a pandemic going on, but it seems that most of the training offered is learn-by-yourself online."
"Scalability depends on the server and the number of users in the organization."
"The initial setup is complex."
"The product’s customization feature needs improvement."
"In the bank, a major part of all our applications is Microsoft App-V. If App-V is at end of life, then we need a new technology to replace it. As of today, I haven't seen in Citrix Studio that there is a new technology embedded directly in it to replace App-V."
"Licensing service installation and configuration was the biggest challenge for all Citrix solutions, but now they have fixed a lot of issues."
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More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pricing and Cost Advice →
BeyondTrust Privileged Remote Access is ranked 6th in Remote Access with 21 reviews while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews. BeyondTrust Privileged Remote Access is rated 8.6, while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4. The top reviewer of BeyondTrust Privileged Remote Access writes "Our support team can do so much more without having to actively engage our customers, which saves us time and money". On the other hand, the top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". BeyondTrust Privileged Remote Access is most compared with CyberArk Privileged Access Manager, BeyondTrust Remote Support, BeyondTrust Password Safe, WALLIX Bastion and Apache Guacamole, whereas Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Amazon WorkSpaces and TeamViewer. See our BeyondTrust Privileged Remote Access vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report.
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