Atera vs Cherwell Service Management comparison

Atera and Ivanti are both solutions in the IT Service Management (ITSM) category. Atera is ranked #13 with an average rating of 10.0, while Ivanti is ranked #28. Atera holds a 2.2% mindshare in ISM, compared to Ivanti’s 1.1% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 80% of Ivanti users who would recommend it.

Atera

Read 15 Atera reviews

2,239 Views
806 Comparison Views

93% willing to recommend

Cherwell Service Management

Read 6 Cherwell Service Management reviews

454 Views
386 Comparison Views

80% willing to recommend

Atera

Cherwell Service Management

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 3, 2024

Cherwell Service Management and Atera are competing within the IT service management sector. Atera holds an advantage due to its comprehensive range of features, making it appealing despite its higher pricing.

Features: Cherwell Service Management provides customizable workflows, integrated reporting, and support for complex IT environments. Atera offers remote monitoring and management, an all-in-one platform for small to medium businesses, and a streamlined experience with essential features in a single system.

Room for Improvement: Cherwell Service Management could enhance its scalability options and simplify its integration capabilities. It also would benefit from making its user interface more intuitive. Atera should improve its customer support responsiveness and include more advanced analytics tools. It also needs to expand compatibility with third-party applications.

Ease of Deployment and Customer Service: Cherwell Service Management offers both on-premise and cloud deployment options with extensive customer support. Atera, being cloud-based, supports faster deployment and an intuitive setup process, advantageous for businesses seeking quick implementation and minimal maintenance.

Pricing and ROI: Cherwell typically incurs higher upfront costs but offers strong ROI through extensive customization for larger operations. Atera's subscription-based pricing may seem higher initially, but it delivers substantial ROI with continuous feature updates and reduced need for additional software, making it cost-effective and scalable for growing businesses.

To learn more, read our detailed Atera vs. Cherwell Service Management Report (Updated: July 2025).

Buyer's Guide

Atera vs. Cherwell Service Management

July 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in IT Service Management (ITSM)

13th

Average Rating

9.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (5th), Patch Management (12th)

Cherwell Service Management

Ranking in IT Service Management (ITSM)

28th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Help Desk Software (28th)

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.2%, down from 2.4% compared to the previous year. The mindshare of Cherwell Service Management is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

Read full review

Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"I would say it's the number one tool for all ITMS."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"It is reliable, and when it is working, it works without issues."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

More Atera pros

"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

"The dashboard is very useful to get a quick overview of current tasks."

"The dashboard and the reporting functionality are the solution's most valuable features."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"All our activities are carried out in the one place."

"The most valuable features are problem management and change management."

Cons

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"Having more freedom to perform identity access management would be great."

"It should improve its processes."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"The billing module has a standard layout which is too limited for my needs."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

More Atera cons

"Access is only available if we're on VPN."

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"The stability, specifically in the on-premises deployment model, could be improved."

"Application service mapping, GRC, SecOps, and things like that need improvement."

Pricing and Cost Advice

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"As an internal IT, it's gold right there. It is money in the bank."

"The price is reasonable for what we require."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"Atera happened to have the best pricing model."

"The solution cost approximately $200 Canadian per month."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

More Atera pricing and cost advice

"For an ITIL user, the cost is probably about 50 bucks a month."

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

10%

Computer Software Company

Comms Service Provider

Retailer

Computer Software Company

16%

Energy/Utilities Company

14%

Manufacturing Company

11%

Legal Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

See all answers

What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

Ask a question

Earn 20 points

Comparisons

NinjaOne vs Atera

Compared 22% of the time

Kaseya VSA vs Atera

Compared 14% of the time

N-able N-central vs Atera

Compared 10% of the time

ConnectWise Automate vs Atera

Compared 8% of the time

Datto Remote Monitoring and Management vs Atera

Compared 6% of the time

More Atera Competitors

ServiceNow vs Cherwell Service Management

Compared 65% of the time

BMC Helix ITSM vs Cherwell Service Management

Compared 25% of the time

Ivanti Neurons for ITSM vs Cherwell Service Management

Compared 10% of the time

More Cherwell Service Management Competitors

Product Reports

Buyer's Guide

Atera

August 2025

Download Atera product report

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download Cherwell Service Management product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Ausenco, Highlights for Children, B/E Aerospace

Buyer's Guide

Atera vs. Cherwell Service Management

July 2025

Free Report: Atera vs. Cherwell Service Management

Find out what your peers are saying about Atera vs. Cherwell Service Management and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,384 professionals have used our research since 2012.

See our Atera vs. Cherwell Service Management report.

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.