ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
IBM Maximo is designed to help organizations effectively manage and maintain their physical assets, such as equipment, facilities, and infrastructure. Maximo provides a comprehensive set of tools and features to optimize asset performance, increase operational efficiency, and reduce maintenance costs.
The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.
You pay for what you get. There are lots of options depending on how you would like to implement Maximo.
The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.
You pay for what you get. There are lots of options depending on how you would like to implement Maximo.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
The product is affordable for small businesses.
The price is on the higher side. The support is included in the standard licensing fees.
The product is affordable for small businesses.
The price is on the higher side. The support is included in the standard licensing fees.
