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125 Points
4 Years
Top 20

User Activity

2 months ago
Over 2 years ago
Ticketing system must have multiple ways of logging a ticket (self-service portal, email, direct ) It must be easy to navigate even for a non IT people It must support multiple workflows and SLA options It must be easy to customise to accommodate unique business needs…
Over 2 years ago
Contributed a review of Cherwell Service Management: Good dashboard and reporting functionality, but overall not very user-friendly



Over 2 years ago
Help Desk Software