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Atera vs BMC Helix Platform comparison

Atera and BMC are both solutions in the IT Service Management (ITSM) category. Atera is ranked #14 with an average rating of 9.0, while BMC is ranked #23 with an average rating of 7.0. Atera holds a 2.3% mindshare in ISM, compared to BMC’s 0.3% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of BMC users who would recommend it.
Atera
Read 15 Atera reviews
  • 943 Views
  • 69 Comparison Views
93% willing to recommend
BMC Helix Platform
Read 3 BMC Helix Platform reviews
  • 78 Views
  • 22 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Atera and BMC Helix Platform based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Atera vs. BMC Helix Platform Report (Updated: June 2025).
Buyer's Guide
Atera vs. BMC Helix Platform
June 2025
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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atera
Ranking in IT Service Management (ITSM)
14th
Average Rating
9.2
Reviews Sentiment
8.1
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (4th), Patch Management (11th)
BMC Helix Platform
Ranking in IT Service Management (ITSM)
23rd
Average Rating
7.0
Reviews Sentiment
6.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.3%, down from 2.6% compared to the previous year. The mindshare of BMC Helix Platform is 0.3%. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

JC
Having fewer hardware replacements saves us in annual costs
There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.
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MohammedOmer - PeerSpot reviewer
Complies with industry standards but needs easier setup and better navigation
It depends on the tier level - for the front-end users, BMC Helix Platform is easy with minimal training required. For mid-tier and back-end, training is required as the product is vast and has many different capabilities that need to be learned to extend those capabilities into other platforms. The licensing should be simplified. The functionality of the product is divided into many versions, and offerings are not bundled. We have to obtain different modules, and that complexity can be standardized. The website doesn't have much information about offerings until you engage with them. More information should be clearly mentioned on their website and product sites regarding licensing. Product features and capabilities shown in their marketing materials are limited. Their PDFs focus heavily on TrueSight but don't emphasize outcomes and real offerings of features for ITSM or line of business service requests. They can provide template-based solutions for departments as functionality remains similar throughout different business verticals. Out-of-the-box offerings for service requests and catalogs for HR and admin departments could help expedite implementation and gain more momentum and trust from the market.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."
"Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently. Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions."
"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."
"Pricing is definitely my favorite part of it. It is also extremely easy to use."
"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."
"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."
"It is reliable, and when it is working, it works without issues."
More Atera pros
"BMC Helix Platform helps in digital transformation and internal workflows and processes being adopted from different departments in line of businesses."
"The BMC Helix Platform is perfect."
"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."
 

Cons

"The solution is scalable. However, in the past, we did have some issues."
"Having more freedom to perform identity access management would be great."
"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"The billing module has a standard layout which is too limited for my needs."
"It should improve its processes."
"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."
"There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall. Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation."
More Atera cons
"To improve BMC Helix Platform, they could enhance the mobile experience."
"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."
"We faced some stability issues with BMC Helix Platform's cloud version. Services and integration to AD weren't working properly at times."
 

Pricing and Cost Advice

"Atera happened to have the best pricing model."
"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."
"The solution cost approximately $200 Canadian per month."
"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."
"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."
"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."
"The price is reasonable for what we require."
"Pricing is my favorite part of it. It was per user, not per client."
More Atera pricing and cost advice
"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Educational Organization
9%
Comms Service Provider
8%
Retailer
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
Pricing is low. It costs around 149 bucks per month.
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What needs improvement with Atera?
It should improve its processes.
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What is your primary use case for Atera?
Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.
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What is your experience regarding pricing and costs for BMC Helix Platform?
In terms of cost for BMC Helix Platform, it falls in the middle range, rating about six or seven out of ten. It is less expensive compared to ServiceNow, which is very expensive.
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What is your primary use case for BMC Helix Platform?
We are migrating to BMC Helix Platform, and we are also using BMC Control-M product, Control-M. We have seen their monitoring platform but haven't decided yet whether to choose Datadog. There is a ...
See all answers
What advice do you have for others considering BMC Helix Platform?
A rating of five means it is difficult to set up. I recommend evaluating if BMC Helix Platform is really needed because it requires dedicated resources to manage. It is not suitable for non-technic...
See all answers
 

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Product Reports

Buyer's Guide
Atera
June 2025
Atera reportDownload Atera product report
Buyer's Guide
IT Service Management (ITSM)
May 2025
BMC Helix Platform reportDownload BMC Helix Platform product report
 

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

  • Thousands of paying users in over 75 countries
  • Free 30-day trial, no credit card or commitment required
  • No hidden fees or restrictions, all plans include unlimited devices
  • Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

  • Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
  • Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
  • Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.
Atera

BMC Helix Platform is an innovative, cloud-based platform that enables organizations to automate and accelerate their digital transformation initiatives. It provides a comprehensive suite of tools for building and deploying applications efficiently.

BMC Helix Platform offers a robust architecture that supports rapid application development tailored to business needs. Users can leverage its cognitive capabilities and workflows to enhance productivity while ensuring seamless integrations with existing systems. It empowers IT departments to manage processes and resources effectively, from creation to execution, facilitating efficient digital operations.

What are the key features of BMC Helix Platform?
  • Cloud-Native Architecture: Ensures scalability and flexibility in deploying applications.
  • Cognitive Automation: Integrates AI-driven insights for smarter decision-making.
  • Orchestration Capabilities: Streamlines processes across different environments and systems.
  • Seamless Integration: Connects effortlessly with major enterprise software platforms.
What benefits or ROI can evaluating users seek?
  • Cost Efficiency: Reduces operational costs through automation.
  • Enhanced Productivity: Increases efficiency by eliminating manual tasks.
  • Agility: Accelerates time-to-market with rapid development capabilities.
  • Improved Accuracy: Minimizes errors with intelligent automation features.

BMC Helix Platform caters to diverse industry requirements, offering scalable solutions for IT service management, IT operations, and business workflows. Industries such as healthcare, finance, and retail benefit from its process automation and compliance tracking functionalities, streamlining operations while adhering to industry regulations.

BMC
 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Information Not Available
Buyer's Guide
Atera vs. BMC Helix Platform
June 2025
Free Report: Atera vs. BMC Helix Platform
Find out what your peers are saying about Atera vs. BMC Helix Platform and other solutions. Updated: June 2025.
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