Senior Information Technology Support Analyst at Qatar Development Bank
Real User
Top 5
2025-05-30T14:21:58Z
May 30, 2025
A rating of five means it is difficult to set up. I recommend evaluating if BMC Helix Platform is really needed because it requires dedicated resources to manage. It is not suitable for non-technical personnel. It requires training and hands-on experience. Administration navigation is challenging as you have to remember many URLs to navigate inside. It isn't a simple UI interface where every screen appears in front of you. The biggest benefit of BMC Helix Platform for our company is that it makes it easy to comply with auditors and industry standards and compliance. Overall, I would rate BMC Helix Platform 6.5 to 7 out of 10.
BMC Remedy Senior ITSM Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 20
2025-03-26T12:37:00Z
Mar 26, 2025
The BMC Helix Platform should become one unified application integrated with all other products to regain its rank in the world and attract more customers. I rate the overall solution a 7 out of 10.
I would rate the AI capabilities of BMC Helix Platform an eight out of ten. The reason for this rating is that, while the technology is advanced, there's always room for improvement with new developments like interactive AI. I believe BMC will continue to enhance these capabilities, further benefiting our team. For those considering using BMC Helix Platform, my recommendation is to approach your nearest BMC partners to learn about what the platform has to offer. My overall rating for BMC Helix Platform is eight out of ten.
IT Service Management (ITSM) enhances organizational efficiency by standardizing how services are delivered. It structures processes and ensures performance through best practices, allowing businesses to improve their service quality and user satisfaction.This framework encourages seamless coordination between IT teams and business units. ITSM provides a comprehensive approach to manage IT services, focusing on areas like service design, transition, operation, and improvement. Companies rely...
A rating of five means it is difficult to set up. I recommend evaluating if BMC Helix Platform is really needed because it requires dedicated resources to manage. It is not suitable for non-technical personnel. It requires training and hands-on experience. Administration navigation is challenging as you have to remember many URLs to navigate inside. It isn't a simple UI interface where every screen appears in front of you. The biggest benefit of BMC Helix Platform for our company is that it makes it easy to comply with auditors and industry standards and compliance. Overall, I would rate BMC Helix Platform 6.5 to 7 out of 10.
The BMC Helix Platform should become one unified application integrated with all other products to regain its rank in the world and attract more customers. I rate the overall solution a 7 out of 10.
I would rate the AI capabilities of BMC Helix Platform an eight out of ten. The reason for this rating is that, while the technology is advanced, there's always room for improvement with new developments like interactive AI. I believe BMC will continue to enhance these capabilities, further benefiting our team. For those considering using BMC Helix Platform, my recommendation is to approach your nearest BMC partners to learn about what the platform has to offer. My overall rating for BMC Helix Platform is eight out of ten.