A rating of five means it is difficult to set up. I recommend evaluating if BMC Helix Platform is really needed because it requires dedicated resources to manage. It is not suitable for non-technical personnel. It requires training and hands-on experience. Administration navigation is challenging as you have to remember many URLs to navigate inside. It isn't a simple UI interface where every screen appears in front of you. The biggest benefit of BMC Helix Platform for our company is that it makes it easy to comply with auditors and industry standards and compliance. Overall, I would rate BMC Helix Platform 6.5 to 7 out of 10.
BMC Remedy Senior ITSM Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 20
Mar 26, 2025
The BMC Helix Platform should become one unified application integrated with all other products to regain its rank in the world and attract more customers. I rate the overall solution a 7 out of 10.
I would rate the AI capabilities of BMC Helix Platform an eight out of ten. The reason for this rating is that, while the technology is advanced, there's always room for improvement with new developments like interactive AI. I believe BMC will continue to enhance these capabilities, further benefiting our team. For those considering using BMC Helix Platform, my recommendation is to approach your nearest BMC partners to learn about what the platform has to offer. My overall rating for BMC Helix Platform is eight out of ten.
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
A rating of five means it is difficult to set up. I recommend evaluating if BMC Helix Platform is really needed because it requires dedicated resources to manage. It is not suitable for non-technical personnel. It requires training and hands-on experience. Administration navigation is challenging as you have to remember many URLs to navigate inside. It isn't a simple UI interface where every screen appears in front of you. The biggest benefit of BMC Helix Platform for our company is that it makes it easy to comply with auditors and industry standards and compliance. Overall, I would rate BMC Helix Platform 6.5 to 7 out of 10.
The BMC Helix Platform should become one unified application integrated with all other products to regain its rank in the world and attract more customers. I rate the overall solution a 7 out of 10.
I would rate the AI capabilities of BMC Helix Platform an eight out of ten. The reason for this rating is that, while the technology is advanced, there's always room for improvement with new developments like interactive AI. I believe BMC will continue to enhance these capabilities, further benefiting our team. For those considering using BMC Helix Platform, my recommendation is to approach your nearest BMC partners to learn about what the platform has to offer. My overall rating for BMC Helix Platform is eight out of ten.