Senior Information Technology Support Analyst at Qatar Development Bank
Real User
Top 5
2025-05-30T14:21:58Z
May 30, 2025
We are migrating to BMC Helix Platform, and we are also using BMC Control-M product, Control-M. We have seen their monitoring platform but haven't decided yet whether to choose Datadog. There is a unified monitoring application, which is acquired by BMC, and BMC is promoting now. For BMC Helix Platform, we use it for line of business automations and for ITSM services, including the internal development life cycles, application lifecycle, and everything is being controlled. There are predictive analytics capabilities in BMC Helix Platform, and although I have not fully explored, I am going through the training on that platform because Helix version 23 and 24, the recent releases have inbuilt AI capabilities into these intelligence analytics and proactive monitoring for prediction onto what's occurring with tickets. We have seen cognitive automation in BMC Helix Platform in action through Helix GPT, which works in many different areas to automate tasks, including designing new line of business vertical forms and service requests. These things seem to be promising with interactive customization and designs that provide drafts of what we have asked, and once reviewed and approved, they will be live to utilize. We have already adopted low-code application development environment for BMC Helix Platform, but we are still in dev mode. We have three different environments and are now coming to UAT, after which we'll go to production in the third quarter of this year. We are using BMC Helix Platform in the banking sector. BMC Helix Platform helps in digital transformation and internal workflows and processes being adopted from different departments in line of businesses. It brings the SLAs and other practices to other line of businesses. The non-IT departments such as admin, HR, and marketing are using it for internal operational efficiency and accountability of their operation.
Our clients use the BMC Helix Platform accross industries to support Enterprise Service Management and Operations Management breaking dow siloed approaches enabling ServiceOps. It's used across various lines of business for enterprise service management, enabling the logging and fulfilment of requests for HR, IT, Finance, or any other department.
IT Service Management (ITSM) enhances organizational efficiency by standardizing how services are delivered. It structures processes and ensures performance through best practices, allowing businesses to improve their service quality and user satisfaction.This framework encourages seamless coordination between IT teams and business units. ITSM provides a comprehensive approach to manage IT services, focusing on areas like service design, transition, operation, and improvement. Companies rely...
We are migrating to BMC Helix Platform, and we are also using BMC Control-M product, Control-M. We have seen their monitoring platform but haven't decided yet whether to choose Datadog. There is a unified monitoring application, which is acquired by BMC, and BMC is promoting now. For BMC Helix Platform, we use it for line of business automations and for ITSM services, including the internal development life cycles, application lifecycle, and everything is being controlled. There are predictive analytics capabilities in BMC Helix Platform, and although I have not fully explored, I am going through the training on that platform because Helix version 23 and 24, the recent releases have inbuilt AI capabilities into these intelligence analytics and proactive monitoring for prediction onto what's occurring with tickets. We have seen cognitive automation in BMC Helix Platform in action through Helix GPT, which works in many different areas to automate tasks, including designing new line of business vertical forms and service requests. These things seem to be promising with interactive customization and designs that provide drafts of what we have asked, and once reviewed and approved, they will be live to utilize. We have already adopted low-code application development environment for BMC Helix Platform, but we are still in dev mode. We have three different environments and are now coming to UAT, after which we'll go to production in the third quarter of this year. We are using BMC Helix Platform in the banking sector. BMC Helix Platform helps in digital transformation and internal workflows and processes being adopted from different departments in line of businesses. It brings the SLAs and other practices to other line of businesses. The non-IT departments such as admin, HR, and marketing are using it for internal operational efficiency and accountability of their operation.
I am still working with BMC Remedy on-premises mainly, but I have also personally experimented with the BMC Helix Platform for training purposes.
Our clients use the BMC Helix Platform accross industries to support Enterprise Service Management and Operations Management breaking dow siloed approaches enabling ServiceOps. It's used across various lines of business for enterprise service management, enabling the logging and fulfilment of requests for HR, IT, Finance, or any other department.