AppPulse Suite [EOL] vs New Relic comparison

Why PeerSpot?

OpenText and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Additionally, 94% of OpenText users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

AppPulse Suite [EOL]

Read 15 AppPulse Suite [EOL] reviews

94% willing to recommend

New Relic

Read 176 New Relic reviews

27,914 Views
18,144 Comparison Views

94% willing to recommend

AppPulse Suite [EOL]

New Relic

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between AppPulse Suite [EOL] and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: October 2026).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

October 2026

Download the complete report

Helped 916,240 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppPulse Suite [EOL]

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

Featured Reviews

it_user567780

Infrastructure Team Lead at a tech services company with 501-1,000 employees

Helps me be proactive in solving a customer's problem before it even happens

This is a new solution by HP. It's less than two years, we're among the first to implement the solution, so I'm sure that there is a lot of room for enhancement and continuous improvement in the future. They have added a new feature, which was not part of the solution, which is they support what they call hybrid apps; before, it was only supporting native. That is something they work with your R & D, whereby they support this feature in the parent version of AppPulse.

Read full review

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It provides a lot of customer insight, understanding the customer's needs, understanding the customer's issues, and it gives me a more proactive approach to solving a customer problem before it happens."

"The benefits are the ease of integration into OMI, the speed of the deployment, and the quick ROI in value that it adds in a space where we were kind of flying blind before we had it."

"The FunDex is a valuable feature for our organization."

"The application is easy to use, as it is friendly and graphic."

"For us it is easy; it is friendly and it has information that is important for the business."

"It identifies transactions and flows of the operations that our customers use with our mobile application."

"The thing that I like about AppPulse is that it's easy application to install and an easy application to use to provide information for our customers."

"This product has many valuable features, and it is very important for us to identify the response time, identify the different operating systems, the brand of the smart phones, and where customers are using them - not only in Mexico, but in different parts of the world."

More AppPulse Suite [EOL] pros

"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."

"However, as a dev-ops tool, it has been priceless."

"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."

"New Relic positively impacts my organization by simplifying issue detection, allowing us to focus on what is important and avoid unnecessary searches."

"The solution offers good documentation."

"With the metrics from New Relic, we can improve the performance and reduce the downtime because we can identify problems and solve them more quickly."

"If you want to keep monitoring your site and find the performance of it, this is a good option to do so."

"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."

More New Relic pros

Cons

"We are using AppPulse, but not as extensively as we expected, due to the limitations and the regulations that we have to meet."

"Currently, the information for management teams and technical teams are in the same view, but it would be useful if we could separate these views."

"In the next release, I would like to see heat-map tracking."

"It could be better if you had any of the reports that the customers asked from us, for example, punctually. Unfortunately, the reporter is not that practical."

"It needs compatibility for Windows Mobile, because I think AppPulse doesn't have Windows Mobile."

"I think they can improve the feature that identifies the operating systems, the brand of the devices, the response time, geolocalization."

"The regulations should be better customized for the kind of data that we cannot send to the SALs environment."

"There are some things I look forward to – alerts, service level management calculations, API so I can get the data from somewhere else rather than just the website, customizable time frame so I can adjust the date and time."

More AppPulse Suite [EOL] cons

"At times some of the data can be opaque."

"The solution needs to have staging."

"The pricing could be improved as it is quite high relative to what is offered."

"While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing and consumption model can be difficult to predict, particularly in environments generating large volumes of telemetry data."

"With APM, it’s a little difficult to fit into certain infrastructure components that are very service-based which take data from one area to another."

"New Relic is priced on the higher side."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"In the next release, I'd like to see a better pricing structure."

More New Relic cons

Pricing and Cost Advice

"It was a no-brainer from a cost perspective compared to the other tools that we buy as an IT organization."

"The detection piece of it brings us a big return on investment."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"Comparatively, the pricing is expensive."

"We're paying for the New Relic APM license annually."

"The pricing is fine."

"The price was one of the reasons we chose this solution."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

916,240 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

18%

Financial Services Firm

17%

Manufacturing Company

15%

Outsourcing Company

Financial Services Firm

14%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

Comparisons

Splunk AppDynamics vs AppPulse Suite [EOL]

Compared 26% of the time

Broadcom DX Application Performance Management vs AppPulse Suite [EOL]

Compared 16% of the time

Dynatrace vs AppPulse Suite [EOL]

Compared 12% of the time

Alluvio Aternity vs AppPulse Suite [EOL]

Compared 9% of the time

VMware Aria Operations for Applications vs AppPulse Suite [EOL]

Compared 7% of the time

More AppPulse Suite [EOL] Competitors

Datadog vs New Relic

Compared 5% of the time

Dynatrace vs New Relic

Compared 4% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

AppPulse Suite [EOL]

October 2026

Download AppPulse Suite [EOL] product report

Buyer's Guide

New Relic

September 2026

Download New Relic product report

Also Known As

Micro Focus AppPulse Suite, HPE AppPulse Mobile, AppPulse Mobile, AppPulse

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Micro Focus AppPulse Mobile is the first self-service SaaS solution that tracks the real user experience of your mobile apps constantly monitoring performance, stability and resource usage. The tool provides FunDex – a mobile app quality score that provides a top-level view of problems that negatively impact the user experience with recommendations to explore and fix the root cause of each issue.

OpenText

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

SpeechTrans, Gulliver Group

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Application Performance Monitoring (APM) and Observability

October 2026

Download Free Report

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: October 2026.

DOWNLOAD NOW

916,240 professionals have used our research since 2012.

See our list of best Application Performance Monitoring (APM) and Observability vendors and best Mobile APM vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.