AppPulse Suite [EOL] vs New Relic comparison

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AppPulse Suite [EOL]

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Executive Summary

We performed a comparison between AppPulse Suite [EOL] and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: September 2026).

Application Performance Monitoring (APM) and Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppPulse Suite [EOL]

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd), AIOps (5th)

Featured Reviews

it_user567780

Infrastructure Team Lead at a tech services company with 501-1,000 employees

Helps me be proactive in solving a customer's problem before it even happens

This is a new solution by HP. It's less than two years, we're among the first to implement the solution, so I'm sure that there is a lot of room for enhancement and continuous improvement in the future. They have added a new feature, which was not part of the solution, which is they support what they call hybrid apps; before, it was only supporting native. That is something they work with your R & D, whereby they support this feature in the parent version of AppPulse.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The support that we get from HP is tremendous compared to other HP support – lots of good people that can give answers."

"Customers are seeing the benefits immediately, mainly in the back office."

"I tested other products but HP offers the best bang for the buck."

"This product has many valuable features, and it is very important for us to identify the response time, identify the different operating systems, the brand of the smart phones, and where customers are using them - not only in Mexico, but in different parts of the world."

"It increased the customer satisfaction for the usage of my smart apps, and it reduces the number of crashes, proactively, so I know before the issue happens."

"The speed that you can get AppPulse out there was the brightest spot of this whole process."

"We launched the Take It app in France last June, and we had 10,000 active users, five percent of our users experienced crashes, so we decided to add AppPulse Mobile to our app, and crashes dropped from five to 0.44 percent while during the same time period our users jumped to 120,000."

"It identifies transactions and flows of the operations that our customers use with our mobile application."

More AppPulse Suite [EOL] pros

"The simplicity of the dashboard is very good."

"This is one of the best tools that I have used."

"The most valuable feature for us is the ability to see what is going on with the apps on our web server."

"With the help of New Relic tools, our organization was able to detect, track, and fix errors in our website, so we focused our efforts in these areas."

"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know."

"New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening."

More New Relic pros

Cons

"Currently, the information for management teams and technical teams are in the same view, but it would be useful if we could separate these views."

"In the next release, I would like to see heat-map tracking."

"I would love if AppPulse delivered more details about my users, for example, age and sex. It could split up the users into categories based on how frequently they use my product."

"The one that sticks out in my mind is some flexibility to do recurring downtime."

"I would like to see more reporting and analytics."

"I think they can improve the feature that identifies the operating systems, the brand of the devices, the response time, geolocalization."

"It could be better if you had any of the reports that the customers asked from us, for example, punctually. Unfortunately, the reporter is not that practical."

"The regulations should be better customized for the kind of data that we cannot send to the SALs environment."

More AppPulse Suite [EOL] cons

"I’m into very dense charts, and I think the charts used throughout APM are a little low resolution in terms of time points across the X axis."

"New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic."

"Currently, we don't have a way to send alerts which is a real pain."

"More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code."

"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."

"The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments."

"It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue, but it could be a bit better."

"All the information is there, but sometimes it’s hard to figure out what it means."

More New Relic cons

Pricing and Cost Advice

"It was a no-brainer from a cost perspective compared to the other tools that we buy as an IT organization."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"We're paying for the New Relic APM license annually."

"I loved this product, but we can no longer afford it, so we dropped it."

"The price of New Relic could improve. It is expensive."

"The detection piece of it brings us a big return on investment."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The solution is less expensive than AppNeta."

"Pricing is better with New Relic APM than Dynatrace."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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913,654 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

19%

Financial Services Firm

17%

Manufacturing Company

12%

Outsourcing Company

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Comparisons

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Dynatrace vs AppPulse Suite [EOL]

Compared 12% of the time

Stackify vs AppPulse Suite [EOL]

Compared 12% of the time

VMware Aria Operations for Applications vs AppPulse Suite [EOL]

Compared 7% of the time

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Datadog vs New Relic

Compared 5% of the time

Dynatrace vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

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Product Reports

AppPulse Suite [EOL]

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Also Known As

Micro Focus AppPulse Suite, HPE AppPulse Mobile, AppPulse Mobile, AppPulse

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Micro Focus AppPulse Mobile is the first self-service SaaS solution that tracks the real user experience of your mobile apps constantly monitoring performance, stability and resource usage. The tool provides FunDex – a mobile app quality score that provides a top-level view of problems that negatively impact the user experience with recommendations to explore and fix the root cause of each issue.

OpenText

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

SpeechTrans, Gulliver Group

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Application Performance Monitoring (APM) and Observability