AppPulse Suite [EOL] vs New Relic comparison

OpenText and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Additionally, 94% of OpenText users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

AppPulse Suite [EOL]

Read 15 AppPulse Suite [EOL] reviews

94% willing to recommend

New Relic

Read 159 New Relic reviews

13,943 Views
11,573 Comparison Views

94% willing to recommend

AppPulse Suite [EOL]

New Relic

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between AppPulse Suite [EOL] and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: August 2025).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2025

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Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppPulse Suite [EOL]

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

159

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Featured Reviews

it_user567780

Infrastructure Team Lead at a tech services company with 501-1,000 employees

Helps me be proactive in solving a customer's problem before it even happens

This is a new solution by HP. It's less than two years, we're among the first to implement the solution, so I'm sure that there is a lot of room for enhancement and continuous improvement in the future. They have added a new feature, which was not part of the solution, which is they support what they call hybrid apps; before, it was only supporting native. That is something they work with your R & D, whereby they support this feature in the parent version of AppPulse.

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Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Has improved monitoring efficiency with robust alerting and automation features

The best features in New Relic include its numerous API integrations and a good source of support. The support is excellent, and they provide blogs and forums. There is something called NRQL, New Relic Query Language, which can be used to query many things and retrieve data. Using API calls allows you to automate and pull a dashboard out of it, making manipulation easily done. These are some things I have done with New Relic as an end customer. It reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It identifies transactions and flows of the operations that our customers use with our mobile application."

"Customer are able to develop more quickly versions in which users can see the application to correct and monetize it."

"We can collect data about the user experience and see how the user is behaving with the app, or check the behavior of the app itself."

"The thing that I like about AppPulse is that it's easy application to install and an easy application to use to provide information for our customers."

"AppPulse Active allows us to very quickly produce synthetic monitoring for our applications."

"The application is easy to use, as it is friendly and graphic."

"The speed that you can get AppPulse out there was the brightest spot of this whole process."

"It provides a lot of customer insight, understanding the customer's needs, understanding the customer's issues, and it gives me a more proactive approach to solving a customer problem before it happens."

More AppPulse Suite [EOL] pros

"It is stable and scalable."

"The integration and configuration of New Relic is straightforward and easy."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"The initial setup is straightforward. It is easy to track and easy to follow."

"New Relic has helped us in terms of the optimizing our print and loading times."

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."

"The solution is scalable, and it is easy because all the documentation is available."

"The most valuable feature of the solution is its ability to execute queries and analyze the data."

More New Relic pros

Cons

"The regulations should be better customized for the kind of data that we cannot send to the SALs environment."

"I would love if AppPulse delivered more details about my users, for example, age and sex. It could split up the users into categories based on how frequently they use my product."

"Currently, the information for management teams and technical teams are in the same view, but it would be useful if we could separate these views."

"I think they can improve the feature that identifies the operating systems, the brand of the devices, the response time, geolocalization."

"It could be better if you had any of the reports that the customers asked from us, for example, punctually. Unfortunately, the reporter is not that practical."

"The one that sticks out in my mind is some flexibility to do recurring downtime."

"The ability to get CI information from AppPulse into OMi."

"It needs compatibility for Windows Mobile, because I think AppPulse doesn't have Windows Mobile."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"It would be nice if there were pre-made dashboards."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."

"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."

"In the next release, I'd like to see a better pricing structure."

More New Relic cons

Pricing and Cost Advice

"It was a no-brainer from a cost perspective compared to the other tools that we buy as an IT organization."

"This is an expensive tool."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"Because of budget, we are not using the mobile app part of this tool."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"We're paying for the New Relic APM license annually."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	60

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...

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Comparisons

No data available

Dynatrace vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 9% of the time

Elastic Observability vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

AppPulse Suite [EOL]

September 2025

Download AppPulse Suite [EOL] product report

Buyer's Guide

New Relic

August 2025

Download New Relic product report

Also Known As

Micro Focus AppPulse Suite, HPE AppPulse Mobile, AppPulse Mobile, AppPulse

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Micro Focus AppPulse Mobile is the first self-service SaaS solution that tracks the real user experience of your mobile apps constantly monitoring performance, stability and resource usage. The tool provides FunDex – a mobile app quality score that provides a top-level view of problems that negatively impact the user experience with recommendations to explore and fix the root cause of each issue.

OpenText

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

SpeechTrans, Gulliver Group

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2025

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