AppPulse Suite [EOL] vs New Relic comparison

OpenText and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Additionally, 94% of OpenText users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

AppPulse Suite [EOL]

Read 15 AppPulse Suite [EOL] reviews

94% willing to recommend

New Relic

Read 175 New Relic reviews

20,904 Views
14,215 Comparison Views

94% willing to recommend

AppPulse Suite [EOL]

New Relic

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Executive Summary

We performed a comparison between AppPulse Suite [EOL] and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: May 2026).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppPulse Suite [EOL]

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

Featured Reviews

it_user567780

Infrastructure Team Lead at a tech services company with 501-1,000 employees

Helps me be proactive in solving a customer's problem before it even happens

This is a new solution by HP. It's less than two years, we're among the first to implement the solution, so I'm sure that there is a lot of room for enhancement and continuous improvement in the future. They have added a new feature, which was not part of the solution, which is they support what they call hybrid apps; before, it was only supporting native. That is something they work with your R & D, whereby they support this feature in the parent version of AppPulse.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Customer are able to develop more quickly versions in which users can see the application to correct and monetize it."

"We can collect data about the user experience and see how the user is behaving with the app, or check the behavior of the app itself."

"AppPulse Active allows us to very quickly produce synthetic monitoring for our applications, for some applications we've never been able to monitor before, some older legacy applications."

"The application is easy to use, as it is friendly and graphic."

"It provides a lot of customer insight, understanding the customer's needs, understanding the customer's issues, and it gives me a more proactive approach to solving a customer problem before it happens."

"With Google Analytics, you choose what performance metrics you want to have reported, but with AppPulse Mobile, you have a global vision of what is really happening inside your app."

"The speed that you can get AppPulse out there was the brightest spot of this whole process."

"The benefits are the ease of integration into OMI, the speed of the deployment, and the quick ROI in value that it adds in a space where we were kind of flying blind before we had it."

More AppPulse Suite [EOL] pros

"New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications."

"The most valuable feature for us is the ability to see what is going on with the apps on our web server."

"With our micro-services, we have basic analytics, and it is super simple to set up."

"This is one of the best tools that I have used."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"It allows the restriction of privileges and control of users."

"Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know."

"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."

More New Relic pros

Cons

"The regulations should be better customized for the kind of data that we cannot send to the SALs environment."

"There are some cases where the product cannot perform an analysis initially, and this may be a stability issue."

"The only other thing that would come to mind is the ability to get CI information from AppPulse into OMi."

"Currently, the information for management teams and technical teams are in the same view, but it would be useful if we could separate these views."

"I would love if AppPulse delivered more details about my users, for example, age and sex. It could split up the users into categories based on how frequently they use my product."

"In the next release, I would like to see heat-map tracking."

"We are using AppPulse, but not as extensively as we expected, due to the limitations and the regulations that we have to meet."

"There are some things I look forward to – alerts, service level management calculations, API so I can get the data from somewhere else rather than just the website, customizable time frame so I can adjust the date and time."

More AppPulse Suite [EOL] cons

"The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights."

"Email alert customization is limited."

"Sometimes we've noticed agents fail to report/respond."

"One issue is cost."

"The support could improve because they are not very fast and the information was not very accurate."

"There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool."

"I'd like a way to pull charts and data into third-party services. If we can pull that data and recreate charts, that would be great."

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."

More New Relic cons

Pricing and Cost Advice

"It was a no-brainer from a cost perspective compared to the other tools that we buy as an IT organization."

"Pricing is better with New Relic APM than Dynatrace."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The pricing is fine."

"I think the pricing is reasonable."

"The pricing and licensing are too high."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

More New Relic pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Construction Company

18%

Financial Services Firm

18%

Manufacturing Company

15%

Marketing Services Firm

12%

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic. The user interface could be more user-friendly for someone who is new to New Relic. For alerti...

See all answers

What is your primary use case for New Relic Insights?

We use Java microservices, so we capture the events with the help of New Relic. Based on that, we add the alerting part inside New Relic. We have enabled the New Relic Java agent inside our microse...

See all answers

Comparisons

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Alluvio Aternity vs AppPulse Suite [EOL]

Compared 17% of the time

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Dynatrace vs New Relic

Compared 6% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

AppPulse Suite [EOL]

June 2026

Download AppPulse Suite [EOL] product report

Buyer's Guide

New Relic

May 2026

Download New Relic product report

Also Known As

Micro Focus AppPulse Suite, HPE AppPulse Mobile, AppPulse Mobile, AppPulse

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Micro Focus AppPulse Mobile is the first self-service SaaS solution that tracks the real user experience of your mobile apps constantly monitoring performance, stability and resource usage. The tool provides FunDex – a mobile app quality score that provides a top-level view of problems that negatively impact the user experience with recommendations to explore and fix the root cause of each issue.

OpenText

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

SpeechTrans, Gulliver Group

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Application Performance Monitoring (APM) and Observability

May 2026

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