AppPulse Suite [EOL] vs New Relic comparison

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AppPulse Suite [EOL]

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Executive Summary

We performed a comparison between AppPulse Suite [EOL] and New Relic based on real PeerSpot user reviews.

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To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: April 2026).

Application Performance Monitoring (APM) and Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppPulse Suite [EOL]

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Featured Reviews

it_user567780

Infrastructure Team Lead at a tech services company with 501-1,000 employees

Helps me be proactive in solving a customer's problem before it even happens

This is a new solution by HP. It's less than two years, we're among the first to implement the solution, so I'm sure that there is a lot of room for enhancement and continuous improvement in the future. They have added a new feature, which was not part of the solution, which is they support what they call hybrid apps; before, it was only supporting native. That is something they work with your R & D, whereby they support this feature in the parent version of AppPulse.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product has many valuable features, and it is very important for us to identify the response time, identify the different operating systems, the brand of the smart phones, and where customers are using them - not only in Mexico, but in different parts of the world."

"The support that we get from HP is tremendous compared to other HP support – lots of good people that can give answers."

"The FunDex is a valuable feature for our organization."

"We launched the Take It app in France last June, and we had 10,000 active users, five percent of our users experienced crashes, so we decided to add AppPulse Mobile to our app, and crashes dropped from five to 0.44 percent while during the same time period our users jumped to 120,000."

"It identifies transactions and flows of the operations that our customers use with our mobile application."

"It increased the customer satisfaction for the usage of my smart apps, and it reduces the number of crashes, proactively, so I know before the issue happens."

"For us it is easy; it is friendly and it has information that is important for the business."

"It’s a mandatory tool for us at this point."

More AppPulse Suite [EOL] pros

"The technical support is quite good."

"The most important thing is that it tells us where the latency in throughput and response time are."

"The ability to do layered reporting quickly and in real-time on stats is the most valuable feature to us."

"Customer Service: Excellent. Technical Support: Excellent."

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"New Relic is the best choice because the product has good dashboards, scalability, and environments."

"New Relic is highly scalable and its build quality is very easy for handling to startup, enterprise, scale up, and workloads."

"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

More New Relic pros

Cons

"It needs compatibility for Windows Mobile, because I think AppPulse doesn't have Windows Mobile."

"I would love if AppPulse delivered more details about my users, for example, age and sex."

"I think the product was premature."

"The ability to get CI information from AppPulse into OMi."

"Currently, the information for management teams and technical teams are in the same view, but it would be useful if we could separate these views."

"I would like to see more reporting and analytics."

"I would love if AppPulse delivered more details about my users, for example, age and sex. It could split up the users into categories based on how frequently they use my product."

"The only other thing that would come to mind is the ability to get CI information from AppPulse into OMi."

More AppPulse Suite [EOL] cons

"There are a number of plugins that New Relic makes. It would be nice to be able to instantly integrate that with APM."

"More instruments with .NET and asynchronous calls, and New Relic says it’s on the way."

"The mobile application monitoring has been pretty difficult to set up and also quite expensive."

"Sometimes it works really slow, but I think it depends on the organization-to-organization usage."

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

"The pricing model. New Relic can be expensive for growing startups."

"Sometimes it’s too difficult to get more details about a problem. Sometimes it requires too much drilling down to find out about a problem for which we shouldn't need to do so much searching."

"All the information is there, but sometimes it’s hard to figure out what it means."

More New Relic cons

Pricing and Cost Advice

"It was a no-brainer from a cost perspective compared to the other tools that we buy as an IT organization."

"I loved this product, but we can no longer afford it, so we dropped it."

"It would be nice if we could buy it annually instead of monthly."

"We feel it's a little bit pricey."

"The pricing is fine."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"I think the pricing is reasonable."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Manufacturing Company

14%

Marketing Services Firm

14%

Construction Company

10%

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Comparisons

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Compared 23% of the time

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Compared 18% of the time

Alluvio Aternity vs AppPulse Suite [EOL]

Compared 16% of the time

Broadcom DX Application Performance Management vs AppPulse Suite [EOL]

Compared 15% of the time

More AppPulse Suite [EOL] Competitors

Dynatrace vs New Relic

Compared 7% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

AppPulse Suite [EOL]

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Also Known As

Micro Focus AppPulse Suite, HPE AppPulse Mobile, AppPulse Mobile, AppPulse

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Micro Focus AppPulse Mobile is the first self-service SaaS solution that tracks the real user experience of your mobile apps constantly monitoring performance, stability and resource usage. The tool provides FunDex – a mobile app quality score that provides a top-level view of problems that negatively impact the user experience with recommendations to explore and fix the root cause of each issue.

OpenText

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

SpeechTrans, Gulliver Group

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Application Performance Monitoring (APM) and Observability