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Appian vs SAP HCM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Appian enhances digital transformation with quick ROI, boosting efficiency, profits, and resource optimization, achieving tangible benefits within a year.
Sentiment score
1.0
SAP HCM boosts efficiency and decision-making through automation and insights, offering a return in months to years.
Using Appian is saving us five full-time employees, which is significant since we currently have only four team members.
Finance Specialist at a government with 5,001-10,000 employees
They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
Technology Leader of Appian at a retailer with 11-50 employees
 

Customer Service

Sentiment score
7.5
Appian's customer service is praised for responsiveness and expertise, though complex issues occasionally face delays and costs concern some users.
Sentiment score
6.3
SAP HCM customer support is praised for quality but needs faster response times and more personalized consultant engagement.
I would give Appian's customer support 10 out of 10 due to their next-level support.
Finance Specialist at a government with 5,001-10,000 employees
Their customer service is responsive, and the team is very prompt for support.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Not all requests are attended to promptly.
Vice President & Group Head- People & Workplace Management at Alorica
I am totally satisfied with the response time and quality of support.
sap technical lead at a manufacturing company with 10,001+ employees
We have our own internal team that supports the deployment process.
Global Practice Head Sap HCM/Succeess at Sutherland Global Services
 

Scalability Issues

Sentiment score
7.4
Appian effectively scales for large operations, praised for adaptability and integration, though requires careful architecture and cloud deployment caution.
Sentiment score
7.2
SAP HCM offers seamless scalability and flexibility, efficiently supporting diverse organizations and adapting to evolving demands across sectors.
On a scale of one to 10, Appian rates as a nine for scalability.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Our volume has increased by 20% in the two years since using Appian, and it can handle the increased volume effectively.
Finance Specialist at a government with 5,001-10,000 employees
Initially, without much coding, I can easily handle five thousand records.
Associate Consultant at a financial services firm with 10,001+ employees
This solution deserves a 10 because we can easily scale and upgrade to new versions.
DevOps Engineer at a computer software company with 51-200 employees
SAP HCM is quite scalable.
Vice President & Group Head- People & Workplace Management at Alorica
 

Stability Issues

Sentiment score
8.0
Appian is stable and reliable, with minor latency issues often tied to external factors or poor design.
Sentiment score
7.0
SAP HCM is stable and reliable, with cloud versions showing improved stability despite isolated initial issues and configuration challenges.
We have tested Appian during peak usage and off-peak times, and we have not experienced any issues such as lagging or system disruptions.
Finance Specialist at a government with 5,001-10,000 employees
It depends on how it has been designed and how it has been configured.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
The stability of Appian would rate as nine, as it's a stable environment.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
I would rate its stability as nine out of ten.
Vice President & Group Head- People & Workplace Management at Alorica
I would rate the stability of SAP HCM as seven out of ten.
Manager IT at a educational organization with 51-200 employees
 

Room For Improvement

Appian users seek enhanced UI flexibility, seamless DevOps integration, better mobile features, improved error handling, and cost-effective pricing.
SAP HCM faces usability, integration, and customization challenges, with high costs, complex payroll, and limited talent modules compared to competitors.
It has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Appian can be improved by adding a geo-location tagging feature, which would be really helpful for identifying remitter addresses.
Finance Specialist at a government with 5,001-10,000 employees
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
SAP HCM needs to be more customizable to fit unique organizational processes.
Manager IT at a educational organization with 51-200 employees
The organizational management (OM) side needs improvement due to frequent reorganization.
Vice President & Group Head- People & Workplace Management at Alorica
We are able to optimize a lot of processes but there is always room for improvement.
Global Practice Head Sap HCM/Succeess at Sutherland Global Services
 

Setup Cost

Appian offers flexible pricing with valuable solutions, costing up to $200,000 annually, yet users seek more competitive rates.
SAP HCM's high, complex pricing often hinders small businesses, with hidden costs and compared unfavorably to cheaper alternatives.
Appian provides value for money, is easy to use, has a straightforward setup procedure, and offers great support from the Appian team.
Finance Specialist at a government with 5,001-10,000 employees
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month.
Technology Leader of Appian at a retailer with 11-50 employees
SAP HCM is quite expensive, but considering solutions like Oracle, they are similar.
Vice President & Group Head- People & Workplace Management at Alorica
SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten.
Manager IT at a educational organization with 51-200 employees
I would rate pricing for SAP as one because the price is high.
sap technical lead at a manufacturing company with 10,001+ employees
 

Valuable Features

Appian excels in rapid, low-code development, fostering collaboration, agile workflows, and AI-driven innovation with robust support and scalability.
SAP HCM enhances productivity with integration, payroll management, scalability, user-friendly interfaces, and supports global operations efficiently.
The zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
Technology Leader of Appian at a retailer with 11-50 employees
Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
After switching to Appian, it can extract data from MT103, eliminating the need for manual data entry.
Finance Specialist at a government with 5,001-10,000 employees
When we face challenges and raise tickets, Red Hat provides support within an hour, fixes bugs, and allows us to move to production after resolving issues.
DevOps Engineer at a computer software company with 51-200 employees
The main benefit SAP HCM provides is that we have all the information in one place; it is basically one centralized system with all the information rather than having multiple systems across the organization.
sap technical lead at a manufacturing company with 10,001+ employees
Capturing all the attendances and absences is a huge task that must be completed before running payroll.
Vice President & Group Head- People & Workplace Management at Alorica
 

Categories and Ranking

Appian
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
64
Ranking in other categories
Business Process Management (BPM) (8th), Process Automation (7th), Rapid Application Development Software (10th), Low-Code Development Platforms (5th), Process Mining (6th), Business Orchestration and Automation Technologies (11th)
SAP HCM
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
58
Ranking in other categories
Benefits Administration (3rd), Talent Management (3rd), Cloud HCM (2nd)
 

Mindshare comparison

Appian and SAP HCM aren’t in the same category and serve different purposes. Appian is designed for Business Process Management (BPM) and holds a mindshare of 3.7%, down 6.4% compared to last year.
SAP HCM, on the other hand, focuses on Cloud HCM, holds 5.4% mindshare, down 15.4% since last year.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
Appian3.7%
Camunda9.9%
SAP Signavio Process Manager4.4%
Other82.0%
Business Process Management (BPM)
Cloud HCM Market Share Distribution
ProductMarket Share (%)
SAP HCM5.4%
SAP SuccessFactors11.3%
Workday10.8%
Other72.5%
Cloud HCM
 

Q&A Highlights

MK
VP/Managing Director Federal Healthcare at Groundswell
Apr 17, 2023
 

Featured Reviews

Shad Bhowmik - PeerSpot reviewer
Finance Specialist at a government with 5,001-10,000 employees
Automated remittance workflows have boosted speed and accuracy but still need geo-tagging improvements
Remittance is a crucial part of my integral operation, so any disruption would majorly impact our clients. After switching to Appian, we never faced any disruption as it is reliable and we can generate data at any point in time, quite faster than other tools in my personal opinion. Regulators can ask for data from us at any time, and with Appian, we download data from our Appian tools to share it with them whenever they ask. I would share a real-life example: a customer's transaction processed more than a year ago. Suddenly the customer came back asking for all the details. In our previous tool, it was quite difficult to generate transaction details from over a year ago; however, while using Appian, we can pull up data using different key search fields, such as a customer's cell phone number, remittance tracking number, or MT103 reference number. We shared it with the customer instantly, and the customer was surprised we could provide all the details in such a short time. It added reputational value for our organization, thanks to Appian.You have pointed out two major things: time-saving and reduction of error, which are key points while processing remittance. Previously, while using another tool, it was quite time-consuming to process remittance, but after switching to Appian, it can extract data from MT103, eliminating the need for manual data entry. The process has become fully automated. Previously we could process only five to ten transactions within an hour, but now, after switching to Appian, we can process about 100 transactions in an hour, making it 10 times faster. In terms of error detection, since Appian extracts data from MT103, the extraction rate is quite good, and the error rate is negligible, lower than 0.001%. We can share accurate, error-free data with the regulator, which is essential for us. Appian benefits us significantly. After receiving an MT103, we check what the remitter is, the amount, if it is under threshold for processing, and if it is from a high-priority remitter or client. Since Appian extracts data from MT103 messages and identifies top-level clients from the database, it can notify us to process their transactions with priority. Due to automated data extraction, there are fewer instances of error. In our previous tool, we reported regulatory data to the central bank manually and often received complaints about invalid purpose codes due to manual data entry. Appian handles this automatically, and after switching, our error rate has dropped significantly, resulting in positive feedback from the Central Bank of Bangladesh regarding our reduced error rates. This has greatly enhanced our organization's reputation. Appian is fully on-premises, and we have our own system.
VD
DevOps Engineer at a computer software company with 51-200 employees
User interface simplifies task management with easy issue identification and quick resolutions
We don't currently need third-party solutions because Red Hat provides security through RH-ACM. This Red Hat product helps us identify vulnerabilities in Pods, YAML files, and other components. When we encounter vulnerability issues, we raise tickets, implement Red Hat's solutions, and close the tickets. OpenShift is predominantly implemented in banking sectors. Banking sectors require Enterprise edition platforms due to RBI guidelines. While small-scale industries might use Kubernetes on AWS platform, major banks such as SBI and Central Bank of India prefer OpenShift for its Enterprise edition status and comprehensive support from Red Hat. IPI setup is straightforward, but air gap environment setup is more challenging as it requires configuring HAProxy, DNS, manual DNS server, creating ignition files, downloading images, and creating separate repositories. Regarding competition, based on my knowledge, OpenShift has limited competitors apart from Red Hat. IBM has acquired Red Hat for OpenShift, and they run OpenShift on their Linux platform, making IBM the primary competitor. This product deserves a rating of 10 out of 10.
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Answers from the Community

MK
VP/Managing Director Federal Healthcare at Groundswell
Apr 17, 2023
Apr 17, 2023
Hi Michael, My top reasons to consider SAP SuccessFactors would be: 1. Robustness of the Core Employee Central. 2. GDPR Compliance and Audit tracking capability for transactions given the healthcare industry regulations. 3. Scalability of the solution, especially if your organization is spread over multiple geographical locations. 4. Vast support ecosystem and string tech capabilities. 5. La...
See 2 answers
Ashwin Bhadouria - PeerSpot reviewer
Assistant Manager I.T. SAP HCM at a manufacturing company with 1,001-5,000 employees
Feb 27, 2023
Hi, is HCM the only requirement with the organization, or are other solutions also required? As far as HCM is concerned, SAP is comprehensive and can be tailored as per requirements. Thanks - Ashwin
Vasu Narasimha - PeerSpot reviewer
Founder & CEO at BluTech Talent Plus LLP
Apr 17, 2023
Hi Michael, My top reasons to consider SAP SuccessFactors would be: 1. Robustness of the Core Employee Central. 2. GDPR Compliance and Audit tracking capability for transactions given the healthcare industry regulations. 3. Scalability of the solution, especially if your organization is spread over multiple geographical locations. 4. Vast support ecosystem and string tech capabilities. 5. Lastly, leverage SAP S/4HANA.
 

Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
9%
Government
8%
Manufacturing Company
7%
Manufacturing Company
10%
Computer Software Company
10%
Comms Service Provider
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise42
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise6
Large Enterprise39
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
 

Comparisons

 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
SAP Human Capital Management
 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Find out what your peers are saying about Camunda, Automation Anywhere, Apache and others in Business Process Management (BPM). Updated: December 2025.
879,477 professionals have used our research since 2012.