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Akamai mPulse vs New Relic comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Akamai mPulse and New Relic based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Akamai mPulse vs. New Relic report (Updated: September 2022).
635,987 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"It does everything we wanted it to do.""Working with the solution is very easy. It's user-friendly.""The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.""We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.""The simplicity of the dashboard is very good.""The most valuable feature is application monitoring.""We like the performance of the product.""There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."

More New Relic APM Pros →

"The most valuable feature is the solutions overall performance. It is very efficient and accurate for our usage."

More Akamai mPulse Pros →

"The solution is scalable, and it is easy because all the documentation is available.""We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right.""It has a simple initial setup.""It allows the restriction of privileges and control of users."

More New Relic Pros →

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.""It would be nice if there were pre-made dashboards.""It is very difficult to award the service level cycles at an endpoint level.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

More New Relic APM Cons →

"In the next release, I would like to see the possibility of sharing the metric from this solution with other solutions."

More Akamai mPulse Cons →

"The solution only supports the cloud platform and not on-premises.""The browser isn't exactly reliable.""There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue.""There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

More New Relic Cons →

Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • More New Relic APM Pricing and Cost Advice →

    Information Not Available
  • "I loved this product, but we can no longer afford it, so we dropped it."
  • More New Relic Pricing and Cost Advice →

    Use our free recommendation engine to learn which Application Performance Management (APM) solutions are best for your needs.
    635,987 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.
    Top Answer:The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly… more »
    Top Answer:The most valuable feature is the solutions overall performance. It is very efficient and accurate for our usage.
    Top Answer:In the next release, I would like to see the possibility of sharing the metric from this solution with others. For… more »
    Top Answer:We use the solution to monitor web performance.
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:I'm not aware of the exact licensing cost. The contracts are handled at an organizational level.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the… more »
    Also Known As
    New Relic Mobile
    SOASTA mPulse
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers
    Learn More

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Akamai mPulse is a real user monitoring (RUM) solution that gives performance engineers, administrators, and developers the ability to effortlessly visualize website functionality issues and identify ways to improve processes that conventional testing protocols do not find. mPulse gives users usable scenarios to better understand how processes such as user interactions, visual progress, and third-party resources may be disrupting the overall user experience and application delivery.

    mPulse enables users to take a deep dive into the specific performance issues and complete comprehensive error analyses, to thoroughly understand the effect on critical user interactions such as conversions, page views, and more.

    mPulse gathers and delivers data on an organization's website’s performance and metrics on user web browsing experiences. The mPulse feature “Boomerang” is a JavaScript Library that monitors the website page load time. Boomerang has a unique plugin architecture and works with all websites. The Boomerang feature is embedded on each page of an organization's website.

    mPulse works seamlessly with Akamai solution Ion, so the RUM data can be instantly gathered once the Luna Control Center has been activated. Ion instantly attaches Boomerang to the organization’s web properties; there is no need to change the website code.

    Akamai mPulse Benefits

    • Third-party monitoring: mPulse enables users to effortlessly monitor and visualize the effect that third-party vendors, resources, and scripts may have on the organization’s web properties.

    • Real-time intuitions: RUM data is continually being gathered, so users are able to instantly experience changes in user performance during every critical event. Users are able to respond immediately and make corrections or amendments as needed. Additionally, mPulse integrates effectively with other third-party notification solutions, such as Slack, PagerDuty, and webhook API support.

    • Framework integrations: mPulse integrates with many of today’s popular single-page application (SPA) frameworks, such as React.js, Backbone.js, Angular.js, Ember.js, and even some custom frameworks. mPulse has the ability to also be seamlessly integrated in Non-SPA websites.

    • Intuitive feedback: mPulse gathers data and creates workable solutions so users have a better understanding of how objects, images, or even entire pages are affecting user behavior. Users can gather numerous metrics (custom or advanced) to achieve a better, more complete understanding of ways to improve the user experience with the application or website.

    • Custom metrics and timers: With mPulse, users can effortlessly create custom timers to discover important performance sessions unique to the application. The mPulse dashboard allows users to set up trackers for numerous metrics, such as:

      • First image load time
      • Sidebar load time
      • Page load times
      • Third-party resource content load time

    • mPulse Beacon API: This valuable benefit allows users to send custom metrics from mobile and web applications to mPulse. This gives mPulse greater flexibility and usability to frameworks and platforms that can make HTTP calls. Representational State Transfer (REST) interface is included and is able to be used by any web application using any language running on the platform. There is also a Beacon API library for JavaScript. This option is available from the dashboard by creating a new application and an API key.

    Real, actionable insights into your stack

    Correlate issues across your stack. Debug and collaborate from your IDE. AI assistance at every step. All in one connected experience - not a maze of charts

    Troubleshoot infrastructure before. Not after.

    Find root cause faster. Correlate infrastructure health with performance and customer impact on one platform.

    Dashboards, alerts, and integrations all in one place

    Our Instant Observability quickstarts bundle everything you need to start monitoring like a pro right out of the box.

    Quickly integrate with hundreds of tools and open standards.

    Integrate easily with leading cloud providers. New Relic is committed to open standards, open instrumentation, and the open communities that support them.

    Learn more about New Relic APM
    Learn more about Akamai mPulse
    Learn more about New Relic
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil,, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix,, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Nordstrom, Gatwick, DirecTV, MSN, SquareSpace, SAP, Lenovo, Hallmark, myspace, Intuit, Kentucky Derby, Toys "R" Us, Netflix, Newsweek, The Washington Post, Lowe's, Nike, REI, Apple, Sears, Verizon, Wendy's, Huawei
    Fairfax Media,, MercadoLibre, Veracode, Costa Coffee, Kiva, Alkami, Mondia Media,, Simplesurance,, ReachLocal, Lending Club,, Trainline
    Top Industries
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Computer Software Company18%
    Financial Services Firm16%
    Comms Service Provider10%
    Computer Software Company19%
    Financial Services Firm17%
    Comms Service Provider7%
    Financial Services Firm33%
    Music Company17%
    Computer Software Company23%
    Comms Service Provider11%
    Financial Services Firm6%
    Company Size
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise34%
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    Small Business21%
    Midsize Enterprise10%
    Large Enterprise69%
    Small Business12%
    Midsize Enterprise48%
    Large Enterprise40%
    Small Business24%
    Midsize Enterprise13%
    Large Enterprise63%
    Buyer's Guide
    Application Performance Management (APM)
    September 2022
    Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: September 2022.
    635,987 professionals have used our research since 2012.

    Akamai mPulse is ranked 41st in Application Performance Management (APM) with 1 review while New Relic is ranked 30th in Network Monitoring Software with 4 reviews. Akamai mPulse is rated 8.0, while New Relic is rated 8.0. The top reviewer of Akamai mPulse writes "Efficient, flexible, and requires low maintenance". On the other hand, the top reviewer of New Relic writes "Great features with simple browser implementation and provides access from anywhere ". Akamai mPulse is most compared with Dynatrace, Datadog, AppDynamics, Splunk and Google Stackdriver, whereas New Relic is most compared with Elastic Observability, Datadog, Sentry, Dynatrace and AppDynamics Browser Real-User Monitoring.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.