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Adaptiva vs Nexthink comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
384
Ranking in other categories
Configuration Management (3rd), Remote Access (3rd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Adaptiva
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
1
Ranking in other categories
Patch Management (24th), Unified Endpoint Management (UEM) (22nd), Autonomous Endpoint Management (10th)
Nexthink
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
48
Ranking in other categories
Digital Experience Monitoring (DEM) (1st)
 

Mindshare comparison

Unified Endpoint Management (UEM) Mindshare Distribution
ProductMindshare (%)
Adaptiva1.7%
Microsoft Intune17.8%
IBM MaaS3608.8%
Other71.7%
Unified Endpoint Management (UEM)
Digital Experience Monitoring (DEM) Mindshare Distribution
ProductMindshare (%)
Nexthink11.4%
ThousandEyes11.6%
Splunk Observability Cloud7.0%
Other70.0%
Digital Experience Monitoring (DEM)
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Vikram - PeerSpot reviewer
Works at Colgate-Palmolive
Really good in terms of content delivery and network bandwidth optimization
Using Adaptiva is really straightforward. Users need to have some end-user computing and networking knowledge to use the solution. The project or implementation team we worked with had good technical knowledge. I really liked the solution's performance. Adaptiva helped us with network bandwidth optimization and content delivery. Overall, I rate the solution eight and a half out of ten.
PS
Assistant consultant at TCS
Proactive analytics have improved device performance and optimized disk space and support workflows
Nexthink offers many features, with the best being Flow, which encompasses almost everything. We have Nexthink Workspace and Spark, allowing integration with Teams so users can find solutions without going to the service desk, rectifying issues in chat. Nexthink Infinity has brought a lot of benefits to us. There has been a very good change from integration. Integrating ServiceNow with Nexthink automates problem ticket and incident generation, enabling the team to proactively know the kinds of problem statements we are receiving. For the integration with Teams, we have not completed it yet, but we are in the planning phase, and once done, we will observe the results. Nexthink has the capability of integrating with most third-party applications, which is a great feature. With the remediation actions we have in Nexthink, it has provided great self-heal capabilities along with proactiveness. By looking at the dashboards and identifying problem statements, we can share this information with the end-user computing teams to fix issues. Nexthink has significantly helped us enhance our DEX score from 74 to 80. When I talk about features that led to the improvement of our score from 74 to 80, there were earlier issues with device performance and reliability not being addressed. Noting these, we identified devices lacking free disk space and low RAM capacity contributing to high memory usage or excessive CPU usage. Disabling unnecessary startup applications brought us to a new DEX score of almost 80.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."
"It is very easy to use. It has a very easy interface."
"There are many features in Microsoft Intune. For personal mobile devices, MDM is what I most prefer."
"The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."
"The main value of Microsoft Intune is better asset management from a security perspective, ensuring that the security baseline is enforced on all devices, including mobile devices."
"I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it. I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure."
"Autopilot is the most valuable feature."
"Technical support has been helpful and responsive and we are happy with the level of service on offer."
"Adaptiva is really good in terms of content delivery and network bandwidth optimization."
"Nexthink has positively impacted our organization as we are diagnosing and monitoring digital scores that are lower than 20 or lower than 50."
"Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation."
"The ability to be more proactive with issue resolution has reduced our maintenance costs and increased the life expectancy of our devices."
"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."
"Number of service incidents dropped by more than 20%."
"Initially, resolution used to take more than two to three days, but after using Nexthink, it has been immensely reduced, and with an immediate click, it has helped resolve the issue in a single action."
"It has AI capabilities that automatically detect problems before the end user becomes aware of them."
"Nexthink really reduces a huge amount of work through automation skills and automation steps, which saves considerable time."
 

Cons

"Intune doesn't provide much control over Windows servers. It's something we struggle with."
"To make it a perfect ten, it would be helpful if there was a better way to troubleshoot user issues, as I've had a few users with corrupt files before and had to redeploy it without knowing the root cause."
"Currently, Microsoft Intune's focus is mainly on Windows, but they can make much more improvement in terms of other platforms."
"Microsoft Intune could improve its reporting and troubleshooting tools since diagnosing policy sync and deployment issues can still feel a bit complicated at times."
"However, I dislike how it lags sometimes. I cannot work on multiple processes at the same time."
"Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation."
"It's only good for a Microsoft environment. While it works very well for Microsoft users but if you have other kinds of operating systems, it's very painful to use."
"Microsoft Intune's support for Mac devices is lacking and could be improved."
"It would be good if Adaptiva had everything on the cloud rather than having one server on-premises."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"Customer support is okay; it is fine and I do not face many challenges with the support, as it is good."
"I would rate Nexthink an eight out of ten because it is truly helpful, and not higher because it needs some improvement in the integration with our products that would benefit me in my work."
"It would be helpful if Nexthink could maintain a library for some of the standard EXEs to be named automatically."
"There could be improvements in monitoring user sentiments."
"I would like it if they could put in some patch deployments and compliances."
"I have raised a concern in the forums regarding location-based campaign deployment."
"They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased."
 

Pricing and Cost Advice

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."
"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."
"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."
"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."
"I would rate the price a four out of ten with ten being the most expensive."
"This cost is approximately $30 USD per user per month."
"The licensing is on a yearly basis."
"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."
Information not available
"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."
"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."
"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."
"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."
"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
10%
Computer Software Company
7%
Manufacturing Company
13%
Financial Services Firm
12%
Comms Service Provider
9%
University
7%
Financial Services Firm
14%
Healthcare Company
13%
Manufacturing Company
12%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business195
Midsize Enterprise64
Large Enterprise190
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise47
 

Questions from the Community

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Ask a question
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What is your experience regarding pricing and costs for Nexthink?
My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes ...
What needs improvement with Nexthink?
Nexthink has a very strong feature set, and I am still continuing to expand my experience with some of its more advan...
What is your primary use case for Nexthink?
My main use case for Nexthink is supporting the digital employee experience and proactively identifying and resolving...
 

Comparisons

 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
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Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
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https://www.nexthink.com/custo...
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