2021-03-16T23:59:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with Nexthink?

Please share with the community what you think needs improvement with Nexthink.

What are its weaknesses? What would you like to see changed in a future version?

2
PeerSpot user
2 Answers
Anand Boudh - PeerSpot reviewer
Senior Specialist – EUC Tools at HCL Technologies
Real User
Top 5Leaderboard
2021-04-21T11:11:00Z
Apr 21, 2021

I would like it if they could put in some patch deployments and compliances. I think it is there with Act, but I am not sure how deep it works. They released a new module that would be monitoring the performance of applications specifically. That was missing, but I recently got to know that this is already in progress and they are doing it, which is good.

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LH
Second Level Support Team Leader at Deloitte
Real User
Top 10Leaderboard
2021-03-16T23:59:00Z
Mar 16, 2021

We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people. There are a few other types of technical improvements that we've requested. There is really good learning material in the Nexthink Academy. However, turning that into real action is something that needs to be worked on.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 8, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 7 answers
LH
Second Level Support Team Leader at Deloitte
Mar 16, 2021
We use Nexthink to give us information on events on end-user laptops. We turn that into several use cases, such as more intelligent hardware refresh purchasing, and we have established a proactive support model. But really, it's about understanding the digital experience by creating a digital experience score and using that score to create a happier and more productive employee base. We're still quite young in that respect, but we're in the process right now of creating a customer experience analytics team, whose job it will be to measure and enhance the digital experience score. We deploy it on-premises. We have a number of virtual machines within our environment that host the Nexthink engines. The laptops have a collector, a small agent that's very lightweight, that sends information up to the engines.
Anand Boudh - PeerSpot reviewer
Senior Specialist – EUC Tools at HCL Technologies
Apr 21, 2021
The use cases are based on transformation projects. For example, if clients are trying to implement some new deployments in SCCM, they use this solution and we help them with the migration. We are currently helping with a Windows 10 migration. Clients use it for application and system crashes in order to maintain the compliance status for their business applications. On individual machines, we can see the performance and what is going wrong as well as what can be improved in order to enhance the performance of the machine. This is very useful when we get any queries from a VIP user or someone from our project's top management. So if they get into any trouble, then we are able to fix it as soon as possible. Because if an agent is unable to work for two hours or even for two days, that won't make much big of an impact. Whereas, if someone from higher management is unable to work on the system for about two hours, then they would lose a lot. Initially, we were just looking at it in order to maintain compliances, and we were using it only for that. The guy managing this tool before me was more or less concentrated on device compliances. Later on, we started getting into the application and system crashes (when I started). In our environment, we need to put a proxy server in place. Currently, devices are connected via the corporate network or the VPN. We don't have machines reporting from the open network. This is something that we are working on. Once that is in place, we will get all the machines reporting in our environment.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 8, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 5 answers
LH
Second Level Support Team Leader at Deloitte
Mar 16, 2021
Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc.
Anand Boudh - PeerSpot reviewer
Senior Specialist – EUC Tools at HCL Technologies
Apr 21, 2021
With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations.
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