Celonis Reviews

I work with Celonis at the moment, and my team is moving to S4HANA, which also somehow includes the Signavio solution. We probably use it for many tasks, such as monitoring lead times, looking for products that are available in stock earlier than predicted, checking incomplete orders, and doing some automation. For example, if a product should be there and isn't, I write back some reason codes into the system, creating some action paths as well. It's mostly for order processing.

It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements. For example, if the product is credited to be available two weeks from now for shipment, and Celonis scans the whole SAP and says it is available a few days earlier, then I can ship it out, making the customer happier. Or if some lead times are very slow, I can determine whether it is due to slow manufacturing, a warehouse problem, or other issues, providing very good insights into the process. 

We have complex end-to-end processes, and it makes sense of them easily. I have many visual dashboards that provide insights, enabling execution steps and problem-solving.

In general, I benefit more from cost optimization, revenue increase, or, in other cases, customer satisfaction because it's better to work with this kind of streamlining that supports people during the workday.

This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.

I have used the solution for POCs and POVs on P2P, procure-to-pay and order-to-cash processes. I have also worked on a project that involved implementing a Starter Kit using Celonis for procure-to-pay. Celonis offers Starter Kits for multiple use cases. Celonis has also been used in our company for incident management and automated solutions using the ML workbench. 

I have dealt with majorly two types of customers with Celonis. There are strategic customers who use the product for one or two months duration to check the reports for high-level processes. The other types of customers for Celonis are operational customers who use the product daily using the profile view. 

One of the vital features is the solution's easy integration with varying sources. The end-to-end process view offered by Celonis is another crucial feature that no other analytical tool is able to provide. 

I am calling from PeerSpot, a review website for enterprise technical tools, to ask for feedback. We will make an article on our website from this feedback and publish it so other people who are considering using the tools can have a better understanding of what the tool is about and what they should expect. I have experience with some BPM tools, which are business process management tools, not mining tools.

I would like to list the tools I have tried before describing my experience with Celonis. First, I tried Celonis CPM (Celonis Process Management). Then I had SAP Signavio Process Manager, followed by GBTec BIC, and the fourth one is Prime BPM.

GBTec is the company name, and BIC is the tool name. All four tools mentioned are with respect to BPM.

Celonis is available on the PeerSpot website in the process mining category, not the BPM category. The BPM category on PeerSpot is not properly defined, as there are some issues with categorization.

In my Celonis experience, it is easy to use and has higher AI capabilities. The AI capabilities allow me to reduce the timeline for process modeling.

Overall, process modeling is streamlined due to these capabilities.

I use Celonis primarily for identifying high potential use cases where customers will benefit post automation. It provides insights into which areas to target by identifying pain points and high error percentages.

Celonis helps our organization by supporting digital transformation initiatives. Our knowledge of the product is enough to utilize it effectively even though we are not direct end users.

We use the solution for procure to pay, order to cash, and warehouse management. Essentially, we utilized OCPM model, which facilitated the connection of three distinct processes. By linking these processes, we were able to identify inefficiencies across the entire workflow, spanning from warehousing to account payable and order to cash. The process of connecting these three processes took approximately three months. Subsequently, we achieved a value realization of around 15 million dollars in monetary terms.

Celonis has robust process mining capabilities, conducted thousands of successful implementations across various clients. Currently, Celonis offers not only process mining but also process modeling within its suite of tools. Their approach has evolved from case-centric process mining to OCPM, which represents a different paradigm in the field. This shift to OCPM has been successful for Celonis, allowing for more effective analysis and optimization of processes.

We are using it for core business processes such as order-to-cash, accounts receivable, and accounts payable. We also use it for our mobile application and up-to-sales services.

We are actually using Celonis to understand our processes, bottlenecks, and problems, and especially to identify automation opportunities. We like process mining.