Celonis Reviews

I use it to understand the process to see whether we have the bottlenecks. To map the quotas. And to see if that way, which is the information flowing immediately. Hoping how bad this thing is in the process. 

We're currently visualizing data in the tools. We're setting up a proxy to pay some NetSuite and PTP. We're also analyzing data and visualizing QPI. So, we've been reviewing work, gathering data, putting everything together, and visualizing it in Celonis. It's been helpful in that way.

We're not even using Celonis to its maximum capability. There's still much to discover about how this tool is developing.

One of the best aspects is the ability to match documents for intercompany transactions. We use this a lot, and it's very helpful.

Because we need to understand what's happening within the company when we have internal transactions and charges between business units, this used to be done manually. Now, with Celonis, we can match them automatically and in real time. That's been helpful.

It could be less expensive.

I have been using this solution for a year. I work with the latest version. 

I would rate the stability a ten out of ten. It's very good. It offers good data consistently. It's somehow standardizing the way how the information is provided, and all those dashboards are very useful. So, it's a very good tool. We like it here.

I would rate the scalability a ten out of ten. It is very easy to scale. It works globally. I can analyze data globally. I can go see the process end-to-end for various streams. It's a very good tool.

We have high-profile managers and directors using Celonis for the outcome. They are not working with Celonis per se, but they are using the outcomes and the results of the website.

There are around 50 end users using this solution in my company. 

It's used every single day. The data is uploaded daily automatically from SAP. So, all the data is gathered, and the functionality gives value.

We plan to increase the further usage. We want to extend it to another team, but it's about budget and cost. So, we will see how we will do that.

We have an internal team. The team who works with the product, addressed the technical support. The result was satisfactory.

Positive

I did not have direct experience with the deployment process. But from what I saw, it was not so hard. What was pretty pretty straightforward. It's working very, very well with SAP.

I would rate the initial setup an eight out of ten, with ten being easy. I believe it took a couple of months to deploy. 

The deployment process was handled in-house. We have a team that takes care of the maintenance and updates. There were five to ten people involved. 

They work in continuous improvement as Celonis implementation, execution, or whatever.  

We have seen an ROI. We are spending less time gathering and analyzing the data, actually, not just analyzing or putting together any contracting dashboards and tables whatsoever. So, calculating the KPI. It's very useful in this research.

I would rate this return on investment seventy percent, where one is zero percent, and ten is a hundred percent return on investment.

It's pretty expensive. I would rate the pricing an eight out of ten, with ten being expensive. 

It works very well if you have money. It is working very well on a single version of Celonis, meaning if you have one ERP globally, all are already implemented. If you have many, it's a bit more difficult. But if you have only one ERP across all these teammates in the group,  this is a nice tool to use.

Overall, I would rate the solution a nine out of ten because it is expensive. 

We have done ITSM. And for Citibank, we have done some process mining. I have done it for Citibank. And for accounts payable, we have done it for one of our clients. For resolution time and DSOs, on-time deliveries, all this is what we have done.

I find Action Engine for notifying the user, and also Studio Spark, and knowledge models; all these features are useful. 

Action flows are still very useful, like for notifying the user, notifications, alerting them, updating the tables, and notifying the approvals side for ITSM so that the on-time delivery would be increased or the resolution time would decrease.

I want to see improvements in terms of machine learning. In the future, there are a lot of things to do with machine learning, so I want to do that with Celonis.

Another area of improvement is implementation. So, in future releases, I would like to see a more streamlined implementation process would be appreciated, making it less time-consuming and more efficient.

Also, there is room for improvement in technical support. 

I've been using Celonis for three and a half years now. So, we use EMS.

It is a stable solution. 

It is a scalable solution. There are ten people in our team using this solution. We are looking to expand the usage of the solution. 

Customer service and support depend on the partnership we have with them, but they respond to us quickly within a day or two. We have good support, which is compared to other tools like UiPath, and Celonis has good support. We receive good support. 

Positive

I was trying out Tableau before. I worked with it for three to four months. But Celonis is the first tool I worked with separately.

I also tested UiPath. But Celonis is better from a development perspective. Celonis is very compatible with the developer side because of the transformations that UiPath is doing; we have to download and do the necessary transformations in Visual Studio, and then we should upload it and test it in a test environment. I have seen that it's not that compatible compared to Celonis. 

In Celonis, we have a custom building of KPIs and all, but in UiPath, we have only some metrics and aggregated functions we can use. We cannot customize the metrics like we can in Celonis. 

Also, in Celonis, it's obvious how we can design our dashboard however we like, but in UiPath, we cannot do that. We can only adjust the VPN lens,  which is not as good as what I feel. When it comes to extraction, it supports only a few things. They have only a few templates I have, where the service provides a hundred plus ads, which you cannot directly inject your data. 

But in Celonis, you have the option to do that. When it comes to data science, you need a separate license for UiPath, which is another added cost. So, UiPath is, of course, is different from Celonis in various aspects.

For Celonis, the initial setup depends on what type of connection it is. Suppose it's RTSM or something like that, we can have direct connectivity, or we can go with the extractor-based. 

But when it comes to SAP or DNS integration and all, the installation of RSC modules, all these come in. So, it is a bit time-consuming if it's not a direct connection.

For me, it took three weeks for the connectivity with on-premise SAP. And for ITSM, it took eight days or something. And it also depends on the client's networking and the support we get from them, it all depends on that.

For the implementation strategy, I usually get the tables I go to the table side, look at the unique keys and the relations between the tables, and then I construct the case table. 

And then I go with the activities, what would the activities be, reporting, how can we do any transformation? Sometimes, when I was working with the Oracle database, there was a non-unique field term which is not a visible one. Then we converted it to the human-readable monthly date format on the transformation side. 

And there's a US daylight saving logic that we worked on to make it more compatible and meaningful. When it comes to the dashboard side and scheduling, it helped with daylight saving. 

And then all these installation transformation sites. I go with the data model building, trigger tables, and any simple interaction engine, we work on the table side, activity table, and case table mapping, which is managed to the end. 

After all this, I load the data model, then I build the dashboard with the basic process explorer, then I go to the transformations, and they have a meeting with the client. This is how it's going on. Then, we build the KPIs depending on the use case they're looking for. 

And also all these things, automation, action flows, action agent performance, root cause analysis, and the violations affecting the process. And then testing, we do a comparison with the source table and what we are getting before it's going to the client.

I needed three or four people for one process.

The price is reasonable. It cost around $10,000. But when you're making an investment and considering the data aspect and facing transformations, you gain valuable insights visually. In comparison, I find Celonis to be less expensive than UiPath.

I just want to learn more tools for process mining so that I can have an idea of which tool works and I can understand the limitations of this tool. If you learn too many tools. So, I just want to get a grip on process mining tools. 

Celonis is a good tool. From my experience, it offers substantial value.

I would rate the solution a nine out of ten. 

We use the solution for procure to pay, order to cash, and warehouse management. Essentially, we utilized OCPM model, which facilitated the connection of three distinct processes. By linking these processes, we were able to identify inefficiencies across the entire workflow, spanning from warehousing to account payable and order to cash. The process of connecting these three processes took approximately three months. Subsequently, we achieved a value realization of around 15 million dollars in monetary terms.

Celonis has robust process mining capabilities, conducted thousands of successful implementations across various clients. Currently, Celonis offers not only process mining but also process modeling within its suite of tools. Their approach has evolved from case-centric process mining to OCPM, which represents a different paradigm in the field. This shift to OCPM has been successful for Celonis, allowing for more effective analysis and optimization of processes.

The solution is stable.

Celonis is known for its stability and scalability. It seamlessly integrates with various tools, including RPA tools, and offers a user-friendly interface, making it easier to use compared to some other products. However, the claim that SAP products have less ability to integrate heterogeneous systems compared to SolarWinds is inaccurate. Both Celonis and SolarWinds have the capability to integrate with a variety of systems, including SAP, Oracle, JD Edwards, and Salesforce. Additionally, both companies provide technical documentation to guide users through the integration process.

30 people are engaged with the solution.

We primarily reached out to Celonis when encountering issues or when we needed to activate specific features that we were entitled to but were not enabled by default. In these cases, we contacted Celonis technical or customer support for assistance.

Celonis is simple to use, but OCPM requires a deeper understanding from the business. It can be a bit complicated to use. Overall, the platform is very intuitive. It has aided us in coding and building views in one and a half to two months, making it very user-friendly for us.

Celonis is expensive but it depends on the deals. If Celonis's market strategy is more aligned with providing a lot of discounts, then it's a very complicated pricing strategy. Typically, partners are entitled to some credit points.

The mining capability of Celonis is very mature compared to other products.

Celonis is certified with numerous major compliance verifications. As a tool, it boasts close to 40 certifications, including GDPR, ISO, and COSO. Additionally, it is SOC 2 compliant.

First of all, Celonis is a good tool for process mining. Companies planning to implement Celonis or purchase a license, they need to first determine their strategy for utilizing it. Simply using Celonis as a platform may not yield significant results. To maximize value, they should consider leveraging Celonis' Value Accelerators. If they aim to identify and address inefficiencies, it's essential to quantify them. Celonis can assist in quantifying various inefficiencies and automating processes to mitigate them, resulting in tangible savings. For instance, in a procure-to-pay process, increasing realized cash discounts from five percent to ten percent can lead to substantial savings. Similarly, parameters like accounts receivable turnover can be measured, offering a promising return on investment or license purchase.

Celonis utilizes PIG with AI capabilities to develop Copilot, a tool aimed at providing insightful analysis by interpreting user commands such as querying specific KPIs. This system is efficient in generating alarms on the backend and producing matrices based on user inputs.

Overall, I rate the solution a nine out of ten.

My primary use cases are in the finance area. We use it in invoice processing, P2P (Procure-to-Pay) processes, etc. 

The idea is to track the entire process, from onboarding a vendor, issuing a purchase requisition (PR), getting a quotation, and creating a purchase order (PO). 

Celonis helps identify deviations, delays, reworks, and quality issues within that process. It reveals things like which vendor types or invoice categories tend to have the most issues. These are the insights we can get from the data.

Celonis has helped me to identify and prioritize process improvement areas. Because we understand the end-to-end lead time, including waiting times and areas where rework happens, we can see the performance bottlenecks. 

Celonis also shows us the typical critical path, how often it's followed, and how frequently there are deviations. With all this information, we can easily prioritize improvement projects. 

We target areas needing the most improvement for significant impact. Celonis has its own instances to support this.

Celonis is vital wherever we need process improvement, lead time reduction, improved quality, or reduced rework. It works across various domains. Within finance and accounts, we have many ready-made APIs, which makes deploying Celonis easy. From there, it's simple to identify the right use cases. Overall, Celonis is particularly powerful within finance.

I haven't personally used the AI features for process improvement, but at a larger scale, we could use classification techniques. This means creating predefined queries using ML [Machine Learning]. Based on the data, these queries would perform the functions we designed. 

For example, if we want Celonis to classify invoices paid with or without POs, or analyze the volume of version payments, the AI models can do this when normal queries might not.

The dashboards are helpful. They allow you to customize performance views and filter by specific criteria. Additionally, the AI interventions, like machine learning algorithms, that can be customized are very valuable features.

It also offers real-time process visualization. It's been useful for creating management dashboards. We can develop performance summaries for areas like the O2C [Order-to-Cash] or P2P [Procure-to-Pay] processes. These highlight problems and identify specific vendors or customers needing attention. Having these performance measures on hand greatly assists decision-making during process-related discussions.

One area for improvement is that, while Celonis has existing APIs for some domains like accounts, it lacks ready-made ones for others, like financial services. This means we need to customize our data channels so the data can be used by Celonis. 

There's a lot of pre-work needed to cleanse and harmonize data attributes before it's usable with Celonis. That's the main issue I see with the tool.

Let's use an example of a financial process, such as loan origination. An application comes in and is scanned. Someone then reviews it, capturing the details. 

After review, it enters the organization system, potentially with bypass steps. There are different stages: validating the application, capturing data, validating documents, and deciding whether to accept the loan. We need to precisely define these stages.

In many organizations, this data might not readily exist. We can't just use Celonis with existing data; it needs harmonization first. 

This means we might not be able to leverage existing data in Celonis, starting from scratch instead. If an organization has ten years of data, we need to cleanse it at the data point level and metadata level. 

This involves merging, simplifying, removing, and relabeling attributes. It's a lot of work. Celonis works well when this pre-work is done. Right now, good facilitating tools are missing, even from Microsoft. We need to harmonize those timestamps manually before connecting the data to Celonis, which provides the analysis output we need.

I hope Celonis simplifies this process in future releases.

I have done a certification in this product. So, I used it for six to eight months. 

It is a highly stable product. I would rate the solution a nine out of ten. 

It's highly scalable. Since it has premade APIs for finance, we can scale from or across organizations. It can handle multiple ERPs, navigation variations, and such. So, I see no issues with scaling.

I would rate the scalability an eight out of ten. 

The customer service and support has been fine. 

Positive

For standard procedures, it's easily deployable. However, we do need technical support from Celonis experts for the deployment process. 

After that, we need people who'll design the specific use cases to be implemented in Celonis, and then the team who'll use it for process improvement. 

So, there are various stakeholders involved. Overall, while deployment is possible, it does require some support from Celonis.

For the initial data cleansing part, I'd rate my experience with Celonis itself a three out of ten, with ten being easy because we have to pre-setup. We need to cleanse the existing data, and that's a challenge.

However, for the initial setup of Celonis Search, I would rate my experience a seven out of ten, with ten being easy.  

There is some support required for the deployment of Celonis.

It's a very good tool with lots of customization options for dashboards and queries.  

Overall, I would rate the solution an eight out of ten. 

I use the full process to list purchases for materials, as well as accounts receivable and accounts payable.

Celonis helped me with its credit management app and credit customers. The solution lists customers over order, and helps us find customers over credit. The solution also helps with price analytics and to find any material from one vendor.

Colleagues don’t use clear invoices in SAP, so we use all of them in Excel files and import them in SAP, but Celonis helped us to improve this process. After using Celonis, they should record a clear invoice for each financial document, And after that, I can monitor customer behavior.

Celonis’ Process Cockpit is valuable.

I prefer to see S/4HANA in the marketplace. With Celonis it’s a CU app for HANA, but it's for ECC for all of them. Using the other apps and connections is limited for us. For example, we need inventory management, and we use the S/4HANA, but we don’t have any application and connection for this process in the marketplace. This is a gap for my business.

I’ve worked with Celonis for about one year.

We had a bad connection with SAP for two or three days. After we upgraded to SAP 2022, we have probably had a problem connecting Celonis and SAP. And now the stability is not good. We consulted technical support about this problem and I’m waiting for answers. I rate Celonis’ stability a six or seven out of ten.

My company has 36 users on Celonis.

I’ve contacted Celonis’ customer support once and it was a good experience.

Positive

I rate the initial setup for Celonis an eight out of ten because it is easy. Also, everyone monitors updates. Celonis had an update for connection, extraction and data models, Celonis became much easier to use.

We need one day to install the connection and extract and one day to install any apps. We need six people to deploy the solution, with two analysts, two admins, two people from the IT team and two people working with the network.

The price is high for us. I rate the pricing a ten out of ten.

I’ve tested Process Diamond and a local software in my country.

When I see another person who works in a similar company, I recommend Celonis. But the price is too high for our country and is a problem for us. I rate Celonis an eight out of ten.

I use the solution for process mining. We create dashboards for auditing activities. In the insurance industry, the throughput time is essential. We ensure we deliver insurance within seven or fourteen days, depending on whether it is for personal or commercial purposes. We also use it for standardizing the processes within the organization. We try to reduce the variance within the processes by discovering the variants and standardizing and improving the processes.

Cause analyzer is a very good feature. It helps find coherence between the lagging and leading parameters. It is one of the most valuable features of the solution. The product has a very robust system.

Since the solution has a lot of features, it should improve on training. The features are sometimes overwhelming. The product must focus on training for low-code and no-code people.

I have been using the solution for two years.

The product is pretty much stable. We haven't found any technical glitches or downtime. It is a reliable product.

The tool provides very limited data. They have their own cloud system, and they provide 40 to 50 gigabytes of data. It is easy to scale the tool, but it is costly too. If we need additional 20 gigabytes, we would have to pay $30,000 to $40,000. It is the main restriction to scale the solution.

Celonis provides us with a Customer Value Architect who provides us with resources, use cases, and insights into implementations. Celonis’ customer service is pretty nice.

Positive

We use the tool as a SaaS solution. We have everything on a website. Celonis provided us with the website license and the credentials. I rate the ease of setup a ten out of ten. We did not face any difficulties with Celonis.

Our Celonis team comprises a business analyst, a developer, and a manager. To maintain the solution, we clean the databases. If we do not need a particular data, we remove it. There is no hard-core maintenance necessary.

Celonis has the highest pricing in the process mining domain. I rate the pricing a ten out of ten.

Celonis has an admin center within its website. We can use it to add and remove people. It is a cloud solution. We use AWS for most of our application deployment, scalability, and production. The product is robust, reliable, and scalable. The only downside is its pricing. Overall, I rate the tool an eight out of ten.

We optimize banking processes with Celonis. 

Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our business identified. Additionally, it helped us during the migration process. 

As an evaluator, I found the user interface easy to use. However, for business-oriented individuals who may not be as familiar with such tools, their focus was more on how it facilitated the review and analysis of processes rather than the user interface itself. From my perspective, I found the UI for process monitoring, process intelligence, and other functionalities to be good.

The UI could be improved.

I have been working with the product for more than 2 years. 

A couple of times, I encountered hindrances, possibly due to network issues or other factors. However, overall, the tool remained stable and usable.

The primary focus was automating some of the banking sector's processes. Finding multiple processes that could be merged or streamlined to create smoother processes helped us decide to move forward with the technology. My decision was primarily based on targeting processes for optimization.

Implementing Celonis within our organization was one of the most straightforward processes. Even when we began introducing it to our customers, I recall it being a straightforward experience. Connecting it to our existing processes and initiating the necessary approaches was relatively simple. Business-oriented individuals were particularly eager to see the identified value and realize the benefits of using Celonis.

I rate the overall solution a seven out of ten. We previously had a similar product called UiPath, which could handle most of the processes we aimed to optimize. However, Celonis provided additional features that UiPath lacked. Additionally, other features are available, such as those utilizing artificial intelligence for various operations and system integration and management.

Our main use cases for Celonis cover finance use cases and analyzing comparable performance.

Celonis provides business process analysis and technical consulting for deployment.

The process mapping is most valuable to us. It shows the sections of the different timestamps and the statistical information on the timestamps' waiting time. So that feature helps us give feedback to businesses and identify the final root cause.

They could provide artificial intelligence where, based on data they collect from reference cases, they could give us suggestions. For example, we see a long delay between steps, and based on the context, they could provide more suggestions on where the problem could be, and that would provide a very different value proposition for the solution. Likewise, if you can't define something as account receivable or account payable, Celonis could ask a lot of questions to fix the context to provide the right recommendation. It would be relatively easy.

It has been three years since we started using Celonis, and we are using the SaaS version.

I rate the solution's stability an eight out of ten because we have not seen performance issues so far.

I rate the solution's scalability a ten out of ten, it is very scalable. We have 200 end users using Celonis globally. Developers have multiple use cases.

Their consultants are quite knowledgeable.

Positive

We have used UiPath, they also have a process analysis tool. We did a POC and saw that it's lighter and easier to adapt, but the functionality was limited. That's why we don't use it anymore.

As a German software, Celonis' initial setup is difficult, so I rate the initial setup a five out of ten. Celonis has a learning curve. It's not very easy-to-handle software. It takes one month to negotiate and deploy the solution.

When deploying the solution, not counting the data of the consulting engagement, we have the environment discussion and the setup of the AWS environment their consultants put into the system. Then we do the rough testing, run some simple cases through the system, verify, and then go ahead. After that, we announce we can provide services to external customers. Overall, those are the general steps standard for any IT application. One or two people are enough for deployment. The solution is not a big one.

I rate Celonis' pricing a ten out of ten because it is expensive.

Celonis is now becoming the corporate standard solution. That's why we have been talking to the team at the global COE to get support for any future requirements. There's no extended collaboration with external companies anymore.

Celonis has identified the product's limitation, which is that it tells me where the problem is, but it cannot fix the problem. The tool only gives the proposal to fix it. Celonis is aware of the problem and provides transparency, and they are looking for solutions and options for businesses, but that is not in its scope. For example, when you go to a hospital and use an X-ray machine to understand what's happening, you won't expect the machine to fix your problem. You still have to get a doctor to do the operation and fix the problem. Celonis uses some of its features to solve problems, but not so successfully in all areas. Businesses are dynamic, and we are aware of our problems, and more transparency is great, but fixing that problem is much more valuable to us.

We are not considering increasing the usage at this stage because the business has just completed the first wave of deployment. Also, the license is not cheap.

Two things to keep in mind before choosing Celonis: do not think the solution can be easily adopted just because it is valuable for others. The system relies highly on the availability of data. Your company or business environment should provide the data that can fit the solution, especially since the timestamps available show the value. The second thing is that though process mining is valuable, double-check with businesses as to what they do to follow the transparency to convert the investment into business value. I rate Celonis an eight out of ten.