BMC Remedy Asset Management Reviews

I currently work for a telco client, and in this particular situation, the solution is mainly used to manage the telco asset, like cell towers and nodes. I'm a contractor and ITSM consultant. 

The client is mainly trying to use the asset management as a repository more than an asset management tool, and not all the features are currently being used, so it's more like CMDB. When I use it for other clients, I actually like the peer sharing module and receiving assets - those are useful features. I also like their software asset management, that's a great feature.

I think the way the Software Asset Management is designed makes it kind of complicated. It could be more user friendly for admins to manage. It would be helpful if someone who didn't have complete knowledge about the back end forms could manage this feature.

I've been using this solution for close to eight years. 

The stability is good in this solution. 

Scalability of the solution is quite good. There are 20 users for now and most of the assets are created using integration tools. The user only has access to update these assets in the system, in case of any changes and for creating CIUs. 

The customer support is great, maybe that's because I'm with a big client. They really are very good. 

The setup is straightforward, it's fine, but maintaining the compliance reports and the software library is kind of complicated. One admin would be fine for maintenance, it depends on which area of the asset management tool, but the level of knowledge and skills needs to be a little more advanced. 

I believe licensing is quite costly but I don't have the figures. 

I would suggest making an effort to utilize all the available features, because asset management is kind of tricky. It has the connections with other applications in your organization, such as finance, but once you have an ITSM Suite and Asset Management, it's all part of the ITSM Suite, so it's better to have it as a central asset management tool, because you need to connect it with other applications, like incidents and changes and knowledge. I would encourage anyone implementing ITSM Suite with Asset Management, not to use it just as CMBD. Try to explore the features and have it as a centralized asset management tool in your organization.

I would rate this solution an eight out of 10. 

We're engineering partners for development. We help customers build tools, and we support the BMC program with their development. We also use some customization in Salesforce. I'm not deeply engaged on the functional level of the product.

It has some good features for tracking. They also have a cloud and a mobile access feature. 

Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard.

I've been working with BMC Remedy Asset Management for about ten years.

BMC Remedy Asset Management has been there for a while, and it's well-adapted. It's definitely stable and reliable.

BMC Remedy Asset Management is a scalable solution.

Technical support is good. They provide both online and offline support. I keep hearing about their good service and support.

The initial setup has become easier. We can set up and deploy within two weeks, but it would be better if we could do it within a day or even within two minutes.

I would tell potential users that this is a good and reliable solution. It's a solution that has stood the test of time. Not something new that hasn't been used extensively. Many Fortune 500 companies use it, and it's definitely a good solution.

On a scale from one to ten, I would give BMC Remedy Asset Management a seven.