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BMC Remedy [EOL] vs CA Asset Portfolio Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
BMC Remedy [EOL]
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
36
Ranking in other categories
No ranking in other categories
CA Asset Portfolio Management
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
IT Asset Management (15th), License Management (4th)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
PiyushKumar1 - PeerSpot reviewer
Machine Learning Engineer at cmc
Long-term ticket management has become straightforward and supports efficient incident handling
The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.
reviewer1998918 - PeerSpot reviewer
Enterprise systems management team lead
Integrates well, highly stable, and scalable
CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable thing about using this product is that we are able to use the time that we spent doing manual processing for other progressive purposes."
"Our ROI has ranged from thousands to hundreds of thousands, depending on the type of process being automated."
"Pulling data from web pages using Object Cloning has been an absolute delight."
"Overall, this is a great tool because it's easy to maintain and it can reduce hiring costs, leading to reduced overall costs in the future."
"Since our implementation, I can vouch for the fact that it is very easy to use. You do not need to know a lot of coding, even the business users, who have virtually no idea of coding, can easily operate it. They can run their bots and have the analysis ready for higher management. This is something which provides a great ease of use, and also in part why it is scalable."
"I definitely find that it has helped increase productivity."
"Our clients are always happy with the product and its performance."
"RPA is a feature that really helped eliminate errors during the execution of structured business processes."
"BMC Remedy Asset Management is scalable and easy to do."
"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
"As for advice on using BMC Remedy for the first time, I would advise that you should go ahead with BMC Remedy as it is a user-friendly and cost-effective product."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The incident management console is available out of the box."
"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The solution helps to manage the operational flow in our organization."
"Cost, time, and risks that relate to auditing of compliance are greatly reduced with the use of IT asset manager."
"IT Asset manager is centralized inventory software for computer hardware and software asset of the organization."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"It's easy to integrate with our system information."
"When we chose the CA product, it was the best product for all the tasks we had to do."
"It enables us to make better business and financial decisions."
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk, as it allows us to work both sides of life cycle management."
 

Cons

"I feel A2019 is still not completely ready and the discontinuing of version 11 is a negative impact for all of the users and clients."
"Automation Anywhere can improve by implementing a Citrix environment and increasing the stability of tools, such as IQ bot."
"We encountered issues during the upgrade of the framework."
"The bot creation process is straightforward in some ways and complicated in others. You can get your initial stuff laid out really quick, but then putting in your exception handling is more time consuming."
"Automation Anywhere can improve the product in potential areas of improvement with respect to automation and AI."
"I believe there is room for improvement in Automation Anywhere, particularly in their training programs, which need more development."
"Automation Anywhere could assist in this transition."
"The price is a little high and could be reduced."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"Maybe the network automation aspects need improvement."
"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"There are issues from a product functionality perspective."
"The system excels in hardware asset management, but has limitations in software asset management, particularly in discovering full licenses installed on different workstations and creating relationship trees for assets assigned to employees or devices."
"The tool's GUI is an area of concern where improvements are required."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"It needs ​stronger rebooting components and the ability to develop our own software metrics."
"As I'm looking into financial reporting and audits, new features to help with this would be good."
"Initially, each upgrade, the process for it was a little different. Having to go, this upgrade was going to be different from this one, going to be different from that one, that was a bit of a headache."
"Accessing from roles can be effected adversely if searches are created and incorrectly assigned to roles."
"Very complex to setup with Human Resource, help desk, procurement, and supply chain systems."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"Complex software to understand at the beginning."
 

Pricing and Cost Advice

"It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive."
"Automation Anywhere offers a subscription-based licensing model for cloud, on-premises, and hybrid deployments."
"I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!"
"The price of this product is good."
"The current pricing for Automation Anywhere seems a little higher compared to competitors Power Automate or UiPath. Automation Anywhere is perceived as pricey due to the support model charges ranging from 20% to 30% based on the plans."
"We would like them to change the license model of charging per bot."
"The solution itself is free unless we want to add the support option but we have to pay for the bots we use."
"It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution."
"BMC should decrease the pricing further."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"With the product, you can either go for a yearly or a perpetual licensing model."
"BMC Remedy is worth its price."
"The pricing is on the expensive side."
"I find the pricing to be reasonable."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"It is an expensive tool."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Outsourcing Company
12%
Manufacturing Company
10%
Financial Services Firm
10%
Comms Service Provider
6%
Outsourcing Company
22%
Construction Company
17%
Financial Services Firm
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise5
Large Enterprise21
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...
What is your experience regarding pricing and costs for BMC Remedy Asset Management?
The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Remedy Asset Management
CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Scripps Networks
First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia
Find out what your peers are saying about ServiceNow, Lansweeper, Device42 and others in IT Asset Management. Updated: October 2026.
920,939 professionals have used our research since 2012.