BMC Remedy [EOL] vs BMC Track-It! comparison

BMC and BMC Helix are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 66% of BMC Helix users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

BMC Track-It!

Read 5 BMC Track-It! reviews

372 Views
312 Comparison Views

66% willing to recommend

BMC Remedy [EOL]

BMC Track-It!

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and BMC Track-It! compete in the IT service management space. BMC Track-It! appears to hold an advantage due to its modern features and overall value, offering a compelling alternative for tech buyers.

Features: BMC Remedy [EOL] provides robust incident and change management capabilities, strong integration options, and configurable workflows. BMC Track-It! features an intuitive ticketing system, asset management capabilities, and a straightforward knowledge base.

Room for Improvement: BMC Remedy [EOL] can be resource-intensive and complex to deploy, and its user interface could benefit from modernization. BMC Track-It! could enhance its advanced configuration options, reporting capabilities, and scalability to support larger enterprises better.

Ease of Deployment and Customer Service: BMC Remedy [EOL] requires more resources for deployment due to its complexity, offering comprehensive technical support. BMC Track-It! offers quick setup, minimal deployment time, and accessible support services.

Pricing and ROI: BMC Remedy [EOL] has a higher setup cost and offers extensive features, leading to a higher total cost of ownership. BMC Track-It! is cost-effective with quicker ROI due to lower costs and efficient utilization.

To learn more, read our detailed IT Asset Management Report (Updated: January 2025).

Buyer's Guide

IT Asset Management

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC Track-It!

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Asset Management (17th), License Management (9th)

Featured Reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Impact modeling boosts service mapping efficiency with great technical support

The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.

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reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a scalable product."

"The asset discovery feature in BMC is notably better compared to ServiceNow."

"The solution helps to manage the operational flow in our organization."

"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."

"The product has excellent support for remote and hybrid environments."

"It is a stable solution."

"It has a good peer sharing module."

"The solution is extremely user-friendly."

More BMC Remedy [EOL] pros

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"We can manually capture the assets available within the location."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"The initial setup is pretty easy."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"Track-It! has many features that help make us more efficient and cost effective as a department."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"We use it to create and manage our work orders."

More BMC Track-It! pros

Cons

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"The interface is obsolete."

"The solution must be flexible."

"There are issues from a product functionality perspective."

"The tool's GUI is an area of concern where improvements are required."

"The UI is quite outdated."

"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

"The product's scalability is one area with certain shortcomings that need to be considered for improvement."

More BMC Remedy [EOL] cons

"The area where we would like to see improvement is in the asset management module."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"Their self-service is not user friendly."

"The solution is cumbersome to use."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

Pricing and Cost Advice

"BMC should decrease the pricing further."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"I find the pricing to be reasonable."

"With the product, you can either go for a yearly or a perpetual licensing model."

"BMC Remedy is worth its price."

"The pricing is on the expensive side."

More BMC Remedy [EOL] pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

12%

Government

11%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What do you like most about BMC Track-It!?

We can manually capture the assets available within the location.

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What needs improvement with BMC Track-It!?

See all answers

What is your primary use case for BMC Track-It!?

We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...

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Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 47% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 17% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 10% of the time

Snow License Manager vs BMC Remedy [EOL]

Compared 8% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 8% of the time

More BMC Remedy [EOL] Competitors

Vyapin Microsoft 365 Manager vs BMC Track-It!

Compared 24% of the time

Open iT, Inc. vs BMC Track-It!

Compared 23% of the time

ServiceNow vs BMC Track-It!

Compared 20% of the time

Provance IT Asset Management Pack vs BMC Track-It!

Compared 17% of the time

BMC Helix Discovery vs BMC Track-It!

Compared 17% of the time

More BMC Track-It! Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

October 2025

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

January 2025

Download BMC Track-It! product report

Also Known As

Remedy Asset Management

BMC Numara Track-It!, Numara Track-It!, Numara

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC Helix

Sample Customers

Scripps Networks

Florida Hospital, Mitchell International

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