BMC Software and Solutions

BMC Reviews

Richard Meyer

System Engineer at a healthcare company with 10,001+ employees

Jun 27, 2022

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Gives business users visibility into and control over their jobs, freeing up IT personnel

Pros and Cons

"It gives us the ability to have end-to-end workflows, no matter where they're running."

"The stability of Control-M has Not been great. A big thing we've been trying to work on with BMC is observability. Modern applications should be observable and resilient, but we're finding that sometimes Control-M is not very resilient and many times Control-M is not very observable."

What is our primary use case?

The major use cases we have are batch processing and MFT. We are heavy users of the MFT plugin.

How has it helped my organization?

One of the benefits of Control-M is that it's helping to give business users visibility into and control over their jobs, and freeing up IT personnel to focus on other operations. Here, I'm mainly thinking of MFT. Our MFT end-users did not have access to our prior MFT tools at all, so they couldn't see the jobs. They would just request a job be built and then we would publish job reports so that they could see what was out there. Now, in Control-M, we're able to give them job-control access. We still lock down the building of file transfer jobs, but they now have the ability to see a job and see how it's built. They can run a job and hold a job if they need to.

But even for some of the batch jobs, we've written some orderable services that are allowing them to run jobs on-demand, jobs that they used to have to log in to a server and go through a menu to do. Our business users definitely have much higher capabilities in our product now.

And while we are primarily on virtual servers, we are in the process of standing up some agents in the cloud. We have our first agent in AWS up and we're getting ready to do some testing on it. That's pretty critical. There's a really big push within our organization to move into cloud. A lot of our next-gen apps that are going to be replacing the current ones are being built in the cloud. We have that first agent out there, but I assume there are going to be many more to follow as these new applications are stood up in the public cloud. Today we're on-prem, but I definitely envision us moving the entire Control-M stack to the cloud. Eventually, it will be in the cloud and we'll just have a couple of agents on-prem, versus being on-prem and having just a couple of agents in the cloud.

Control-M has also helped to make it easier to create, integrate, and automate data pipelines across on-premises and cloud technologies. It's due to the ability to orchestrate between workflows that are running in the cloud and workflows that are running on-prem. It gives us the ability to have end-to-end workflows, no matter where they're running.

What is most valuable?

The automation is one of the most valuable features.

What needs improvement?

New plugins could be tested better. We've had a lot of problems with the MFT plugin. We've been working through a lot of issues with BMC on it.

The functionality that has existed for long periods is very stable. But the problems with the MFT plugin specifically, and problems we've had with MFT in general, have unfortunately caused the entire stack to be affected enough that our end-users couldn't even log in to the application.

I wish we would have known better about how MFT impacts the application as a whole, and I wish they would have done more load testing around that. That seems to be where most of our issues have been. The issues have been so bad sometimes that the entire app goes down, not just MFT.

For how long have I used the solution?

I've been using Control-M for about two and a half years.

What do I think about the stability of the solution?

The stability of Control-M has Not been great. A big thing we've been trying to work on with BMC is observability. Modern applications should be observable and resilient, but we're finding that sometimes Control-M is not very resilient and many times Control-M is not very observable. We're working with BMC to try and figure out how we can externally monitor this application.

We are using Dynatrace because of the problems we've had with Control-M. If we stood up Control-M and never had any problems, we probably wouldn't be too worried about being able to observe the processes and the queues and the communication between processes. But because we've had so many problems, it has forced us to dig in. We can't wait for a problem to happen and wait for a week for support to tell us how to fix it. We can't do that in a production environment. We have to know before a problem happens so that we can be proactive and not reactive. That's been a big struggle that we're continuing to work with BMC on.

What do I think about the scalability of the solution?

It's pretty scalable. You can stand up a ton of agents and you can stand up a ton of servers, if you need scheduling servers. Scheduling and agents are definitely very scalable.

There isn't the ability to really scale the EM (Enterprise Manager) a ton, although the GUI can be scaled somewhat. I don't know how much of a need there is to be able to scale the EM. We don't seem to have issues on the EM side, for the most part.

We're definitely having issues with the gateway between the EM and the scheduling server, but BMC is telling us that it's because we're running too many file transfers on the scheduling server. They say that if we stand up more scheduling servers, that should resolve that issue. We'll see if it does, if we still have any issues after we spread the load of MFT, not only over more agents, but also over more schedulers. If we still have issues after that, I think that would mean you're pretty limited in how you can scale your EM. That is the one thing about which I'm not sure how well it scales.

How are customer service and support?

Technical support is very back-and-forth. That's one of my gripes about the support. We open a case, they ask us for logs, we upload logs, and they come back and ask us for something else.

At times, there isn't a lot of what I would call working together with them. We do now, but that's because we had a ton of support cases piling up and we started escalating with their internal leadership. Now, there are weekly meetings between our leadership and their leadership and our account managers, as well as weekly meetings with the support team and the dev team, to talk through our cases and any updates on them.

It took a lot of pushing from our end to get them to work with us. Otherwise, they just asked for logs and then we were waiting for a couple of days for them to look through all the logs and get back to us. We can't be doing that, especially if the issue is a production problem. We can't just upload logs every time we open a case and wait around for two weeks to get an answer.

Another gripe is that they're very siloed in what they know. Something that I've been asking for for a long time, from BMC, is somebody who can take a look at our environment as a whole, and not just in pieces. Every time we open a case with support, they want to assign it to a specific area. If it's a problem with the agent, then an agent person will look at it. If it's a problem with the EM, then an EM person will look at it. But nobody is looking at the environment as a whole. That's an issue because a lot of our problems, as I've mentioned, with MFT, are impacting the entire environment. It's not just one component. It's the entire environment and how those components relate and how they communicate that have been impacted. Nobody has really looked at the environment as a whole, in support. I think it would benefit BMC to have more experts on the entire application and not have everybody so siloed.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was a little complex, due to some of the requirements. It requires that you have C shell as it doesn't work with the regular BASH shell. There are some old mainframe requirements that have carried through the product, even though we don't run it on mainframes. For example, the user that you use to run it has to be under seven characters long. We had to modify the account we use because the name was too long.

We're still really trying to get our environment squared away. We started two and a half years ago, but we've got a laundry list of applications that we're migrating out of and we've only completed one of those migrations. We're having to modify our architecture now because of the load that we are running. I'm working with professional services at BMC to review our existing architecture so that they can give us a BMC-supported design recommendation.

One of the competitors we are migrating from is Broadcom/CA. Broadcom bought a couple of products. They own both AutoSys and Automic, and we are migrating out of both of those solutions. AutoSys has been pretty straightforward to migrate into Control-M because the job configuration is pretty simple. However, the Automic workflows are very complex. They utilize certain features that only Automic offers, things that we can't replicate in Control-M. That is causing a lot of issues and has caused us to put that project on hold for the time being, until we can work through some of the problems that are being presented. We've been migrating Broadcom for at least a year now.

Some applications are pretty straightforward. MOVEit is an example of one that's a pretty straightforward conversion. However, another tool we have, Diplomat MFT, has a backup file structure that is not what the conversion tool was expecting. We ended up writing a custom Python script to do that conversion for us. The ease of migration really depends on what application you're migrating out of. It could be very complex or very easy.

The migration process is a very high concern. We selected Control-M due to the ability to migrate everything into it and have everything in one tool. If we can't get our migrations completed, then Control-M will just be another tool on top of all the other ones that we have to support.

What about the implementation team?

We used VPMA for the deployment. Our experience with them went pretty well. They're definitely very knowledgeable about the product

I don't know that they, or really, as I said earlier, even BMC had all the knowledge around how MFT could impact the application as a whole, back when we originally bought this. MFT was very new back then. VPMA did their best and guided us as much as they could, but I just don't think the plugin for MFT, specifically, was very mature yet. There were probably a lot of unknowns there.

We had a pre-sales team from BMC that helped us in the very beginning, before we worked with VPMA. They were nice, but I wouldn't say they were very knowledgeable. They had a very surface-level knowledge of the application. They didn't know anything that was deep. They would have to find out for us and get back to us.

What was our ROI?

It's not my realm, but I would assume Control-M has not helped us realize any savings on renewal costs after switching from Broadcom. The cost of an agent is significantly higher for Control-M than it is for Automic or AutoSys.

What's my experience with pricing, setup cost, and licensing?

We are paying way more for Control-M than we've paid for any of our other scheduling tools. We have an inside joke that Control-M is sold as the "Bentley" of schedulers, but we feel that we got a "Pontiac" because it's falling apart half of the time.

BMC has two licensing models. One is where you pay by job execution and the other is where you pay by endpoints. I'm sure the specifics vary depending on the customer, but we opted to go with endpoint licensing. I'm not sure if that was the best decision, knowing what we know now.

With endpoint licensing, we pay per server. That means it behooves us to run as many jobs as we can on each of those servers. But we're very much finding that even if we make those servers very large and give them a ton of resources, they're still not able to perform because Control-M doesn't scale very well vertically. If you make the agent bigger, if you double the CPU and RAM, that doesn't necessarily mean you can run twice as many jobs. It's going to choke in other areas.

We will see if we end up switching our licensing model. I think the endpoint licensing model we chose is quite a bit more expensive than an equivalent model where we would pay per execution. We would definitely have to change a lot about our environment if we were to change our licensing model from endpoint to execution, because today we give all of our end-users the ability to run jobs on-demand. If we were to change our licensing model to be based on executions, we would probably want to restrict that a little.

The way you license is a very large consideration when moving to Control-M.

What other advice do I have?

We really haven't taken advantage of some of the features that Control-M offers yet. The main thing I'm thinking of is SLA management. We haven't implemented that yet on a lot of our business-critical workflows because we just lifted and shifted everything into Control-M from the old app. As of today, things are pretty much equal until we are able to implement some of those additional features.

There are capabilities that Control-M offers that are good and I can see it being a very good product. BMC, as a company, has some maturing it needs to do in a lot of its processes. They have a very good sales team, but a lot of things after that can use some work.

We definitely haven't bailed on it, but I've heard a little bit, back and forth, from people at BMC that they might not be too upset if they lost us as a customer because we've been having so many problems. We've been on them about helping us get this environment corrected and functioning as we expect it to. But in a year from now, it's possible we could be in a really good place. I'm excited to see where it all goes.

Which deployment model are you using for this solution?

On-premises

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller

PeerSpot

What is your experience regarding pricing and costs for BMC Compuware ISPW?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Sr Integration Developer at a computer software company with 5,001-10,000 employees

What is the biggest difference between Oracle DAC Scheduler and Control-M?

I work as a senior data orchestration engineer for a large software R&D company.

What is the biggest difference between Oracle DAC Scheduler and Control-M?

Thanks! I appreciate your help.

Netanya Carmi

Content Manager at PeerSpot (formerly IT Central Station)

How does Control-M compare with AutoSys Workload Automation?

How does Control-M compare with AutoSys Workload Automation? Which would you choose and why?

Read More »

Danieel Miravalles

Services Director at IMPTECH SA

What licensing options are there for Control-M?

I am a Services Director in a small tech services company. What licensing options are available for Control-M?

MarkFrancomeTask-based or, alternatively, a fixed number of Agents. Task-based would, I… more »

reviewer1657833BMC also has a SaaS-based solution called BMC Helix Control-M. I believe this is… more »

Renwill Yang

Assistant General Manager at OOCL

BMC TrueSight Intelligence [EOL] vs BMC TrueSight Operations Management: integration with Operations Management Systems and cost

Hi, I'm working as the Assistant of General Manager at a Maritime Company with 5000+ employees. At the moment, we're researching to integrate an AIOps product with our existing operations management systems. Which BMC product (BMC TrueSight Intelligence [EOL] or BMC TrueSight Operations Managem...

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Renwill Yang

Assistant General Manager at OOCL

BMC TrueSight Intelligence [EOL] vs BMC TrueSight Operations Management: integration with Operations Management Systems and cost

Read More »

Gerardo Batuyong

Senior IT Consultant at a government with 10,001+ employees

How does Control-M rank in the Workload Automation market compared with other products?

Hi community members, I'm a Senior IT Consultant in a government department. I'd like to know how Control-M compares with other products in terms of workload automation and orchestration?

Read More »

Greg KawasakiI design for multiple clients which use a multitude of workload automation tools… more »

Gerardo BatuyongWe have been using Control-M from BMC for about seven years now, and we are very… more »

Radomir P.Sometime ago I have preapring a comparison matrix of workload automation tools… more »

Julia Miller

PeerSpot

What advice do you have for others considering Compuware File-AID?

If you were talking to someone whose organization is considering Compuware File-AID, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What is your primary use case for Compuware File-AID?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller

PeerSpot

What needs improvement with Compuware File-AID?

Please share with the community what you think needs improvement with Compuware File-AID.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller

PeerSpot

What do you like most about Compuware File-AID?

Hi Everyone,

What do you like most about Compuware File-AID?

Thanks for sharing your thoughts with the community!

Julia Miller

PeerSpot

What advice do you have for others considering BMC Remedyforce [EOL]?

If you were talking to someone whose organization is considering BMC Remedyforce, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What is your primary use case for BMC Remedyforce [EOL]?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What needs improvement with BMC Remedyforce [EOL]?

Please share with the community what you think needs improvement with BMC Remedyforce.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What do you like most about BMC Remedyforce [EOL]?

Hi Everyone,

What do you like most about BMC Remedyforce?

Thanks for sharing your thoughts with the community!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What is your experience regarding pricing and costs for BMC TrueSight Orchestration?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller

PeerSpot

What advice do you have for others considering BMC Compuware Xpediter?

If you were talking to someone whose organization is considering Compuware Xpediter, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What is your primary use case for BMC Compuware Xpediter?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What needs improvement with BMC Compuware Xpediter?

Please share with the community what you think needs improvement with Compuware Xpediter.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller

PeerSpot

What do you like most about BMC Compuware Xpediter?

Hi Everyone,

What do you like most about Compuware Xpediter?

Thanks for sharing your thoughts with the community!

Julia Miller

PeerSpot

What is your experience regarding pricing and costs for BMC Remedyforce [EOL]?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What advice do you have for others considering BMC Compuware Strobe?

If you were talking to someone whose organization is considering Compuware Strobe, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What is your primary use case for BMC Compuware Strobe?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller

PeerSpot

What needs improvement with BMC Compuware Strobe?

Please share with the community what you think needs improvement with Compuware Strobe.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller

PeerSpot

What is your experience regarding pricing and costs for BMC Compuware Strobe?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What do you like most about BMC Compuware Strobe?

Hi Everyone,

What do you like most about Compuware Strobe?

Thanks for sharing your thoughts with the community!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What advice do you have for others considering BMC Data Management for IMS and DB2 on zOS?

If you were talking to someone whose organization is considering BMC Data Management for IMS and DB2 on zOS, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller

PeerSpot

What is your primary use case for BMC Data Management for IMS and DB2 on zOS?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What needs improvement with BMC Data Management for IMS and DB2 on zOS?

Please share with the community what you think needs improvement with BMC Data Management for IMS and DB2 on zOS.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller

PeerSpot

What do you like most about BMC Data Management for IMS and DB2 on zOS?

Hi Everyone,

What do you like most about BMC Data Management for IMS and DB2 on zOS?

Thanks for sharing your thoughts with the community!

Arben Klaiqi

Configuration Management Lead at a retailer with 1,001-5,000 employees

What are the pros and cons of BMC Helix Discovery?

I'm currently evaluating BMC Helix Discovery. I'd like to know what are pros and cons of this solution. Thanks!

M DALEBMC Discovery has been around much longer so has more out of the box… more »

Julia Miller

PeerSpot

What advice do you have for others considering BMC Track-It!?

If you were talking to someone whose organization is considering BMC Track-It!, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What is your primary use case for BMC Track-It!?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller

PeerSpot

What needs improvement with BMC Track-It!?

Please share with the community what you think needs improvement with BMC Track-It!.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What do you like most about BMC Track-It!?

Hi Everyone,

What do you like most about BMC Track-It!?

Thanks for sharing your thoughts with the community!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What Is The Biggest Difference Between BMC Helix and ServiceNow?

One of the most popular comparisons on IT Central Station is BMC Helix vs ServiceNow. People like you are trying to decide which one is best for their company. Can you help them out? What is the biggest difference between BMC Helix (Remedy) and ServiceNow? Which of these two solutions would you...

Read More »

JS4BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched… more »

Ramon Van LeeuwenI agree with above analysis, But both tools fit the profile of a big Lego box, a… more »

RahulPriyadarshyBMC Helix- BMC Applications As Service (ITSM, Discovery, Monitoring) deployable… more »

Competency Lead - ITOM Tools at Tech Mahindra Limited

Comparison between Azure Monitor and BMC TrueSight Operations Management

Hi All,

This is my first post to the community... I'm a Competency Lead - ITOM Tools at a large enterprise Tech Services Company. I am looking for a comparison between Azure Monitor and BMC TrueSight Operations Management. Please advise.

Thanks,

Ketan Vaja

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What advice do you have for others considering BMC TrueSight Vulnerability Management?

If you were talking to someone whose organization is considering BMC TrueSight Vulnerability Management, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What is your primary use case for BMC TrueSight Vulnerability Management?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What needs improvement with BMC TrueSight Vulnerability Management?

Please share with the community what you think needs improvement with BMC TrueSight Vulnerability Management.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller

PeerSpot

What do you like most about BMC TrueSight Vulnerability Management?

Hi Everyone,

What do you like most about BMC TrueSight Vulnerability Management?

Thanks for sharing your thoughts with the community!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What advice do you have for others considering BMC Cloud Lifecycle Management?

If you were talking to someone whose organization is considering BMC Cloud Lifecycle Management, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller

PeerSpot

What is your primary use case for BMC Cloud Lifecycle Management?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller

PeerSpot

What needs improvement with BMC Cloud Lifecycle Management?

Please share with the community what you think needs improvement with BMC Cloud Lifecycle Management.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller

PeerSpot

What do you like most about BMC Cloud Lifecycle Management?

Hi Everyone,

What do you like most about BMC Cloud Lifecycle Management?

Thanks for sharing your thoughts with the community!

Francisco Javier Ripoll Villagómez

User at a integrator with 1-10 employees

What is the biggest difference between BigFix and BMC TrueSight Server Automation?

I work for an IT infrastructure implementation services.

I am currently evaluating BigFix and BMC TrueSight Server Automation. What are the main differences between the two? Which would you recommend?

Thanks! I appreciate the help.

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What advice do you have for others considering BMC Helix Cloud Security?

If you were talking to someone whose organization is considering BMC Helix Cloud Security, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller

PeerSpot

What is your primary use case for BMC Helix Cloud Security?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What needs improvement with BMC Helix Cloud Security?

Please share with the community what you think needs improvement with BMC Helix Cloud Security.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What do you like most about BMC Helix Cloud Security?

Hi Everyone,

What do you like most about BMC Helix Cloud Security?

Thanks for sharing your thoughts with the community!

Julia Miller

PeerSpot

What is your experience regarding pricing and costs for BMC Helix Cloud Security?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Purnima S

Consultant at a consultancy with 10,001+ employees

What are the biggest differences between ServiceNow Discovery and BMC ADDM?

I work as a consultant for a company that offers an array of integrated services.

I am currently researching ServiceNow Discovery and BMC ADDM. What are the main differences between the two? Which would you recommend?

Thanks! I appreciate the help.

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What advice do you have for others considering BMC TrueSight Capacity Optimization?

If you were talking to someone whose organization is considering BMC TrueSight Capacity Optimization, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What is your primary use case for BMC TrueSight Capacity Optimization?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What needs improvement with BMC TrueSight Capacity Optimization?

Please share with the community what you think needs improvement with BMC TrueSight Capacity Optimization.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller

PeerSpot

What is your experience regarding pricing and costs for BMC TrueSight Capacity Optimization?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What do you like most about BMC TrueSight Capacity Optimization?

Hi Everyone,

What do you like most about BMC TrueSight Capacity Optimization?

Thanks for sharing your thoughts with the community!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What is your primary use case for Compuware ThruPut Manager?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What needs improvement with Compuware ThruPut Manager?

Please share with the community what you think needs improvement with Compuware ThruPut Manager.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What is your experience regarding pricing and costs for Compuware ThruPut Manager?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller

PeerSpot

What advice do you have for others considering BMC Compuware Topaz Workbench?

If you were talking to someone whose organization is considering Compuware Topaz Workbench, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller

PeerSpot

What is your primary use case for BMC Compuware Topaz Workbench?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller

PeerSpot

What needs improvement with BMC Compuware Topaz Workbench?

Please share with the community what you think needs improvement with Compuware Topaz Workbench.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What is your experience regarding pricing and costs for BMC Compuware Topaz Workbench?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What do you like most about BMC Compuware Topaz Workbench?

Hi Everyone,

What do you like most about Compuware Topaz Workbench?

Thanks for sharing your thoughts with the community!

IT Professional at a consultancy with 51-200 employees

Comparison of BMC Truesight OM with MS System Center OM and IBM Tivoli Monitoring

Need comparison of BMC TrueSight Operations Manager with Microsoft and IBM offering.

it_user133455BMC TSOM provides unified solutions for monitoring, event & Impact Management… more »

Project Lead at a tech services company with 1,001-5,000 employees

Scalr vs BMC CLM

Which would you recommend?

User at a comms service provider with 10,001+ employees

FENCE in TWS vs CONTROL-M Utility

Hello Everyone, Could you please help me with the below query, I've been waiting a long time for an answer. I would like to know what can I use in control-M in order to stop the job execution on particular control-M agent in plan and run a specific job. Like I can use FENCE in TWS and can fence...

Read More »

User at a tech consulting company with 1,001-5,000 employees

What are the limitations of BPPM 9.5 server monitoring tools?

Jeevan Chaukar

Principal Consultant at a computer software company with 501-1,000 employees

Will Remedy v9.5 and BMC Innovation Suite find more takers in Small/Medium organizations?

With Remedy 9.5 and BMC Innovation Suite, BMC seems to be attempting to address some important things its comprehensive Remedy suite lacked in the past - Attractive UI and opening up of its core AR System platform to Developer community for BMC Remedy based Application Development (somewhat like ...

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it_user374109 Even before Remedy 9.5 - It was also quite open for custom development. But… more »

Jeevan Chaukar

Principal Consultant at a computer software company with 501-1,000 employees

Has anyone done a comprehensive comparison of BMC Remedy ITSM versus open source ITSM?

In my opinion, there is a strong need for an objective as well as subjective and comprehensive evaluation of BMC Remedy ITSM versus some of the open source ITSM applications. e.g. - How does iTOP ITSM stack up against BMC Remedy ITSM? Obviously it is not easy to answer. On one hand you have a ...

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it_user411591Depends on what processes you want to setup and use. Incident Management, Change… more »

Ranjith KumarHello Jeevan, I have worked with the BMC Remedy personally and I believe I… more »

IT Project Analyst at a non-profit with 51-200 employees

What should I be looking for in an IT service management platform?

I have been tasked to take the lead in exploring alternatives to a client's (higher education organization) IT service management platform.Here are a few questions to get started: Which software are you using and how do you find the software? Is it easy to use and customizable? If so, how can we ...

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