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BMC Remedy [EOL] and Spiceworks compete in the IT service management category. BMC Remedy seems to have the upper hand for large enterprises due to its advanced and comprehensive functionalities, while Spiceworks suits SMBs with its ease of use and cost benefits.
Features: BMC Remedy offers advanced configuration management database (CMDB) capabilities, robust reporting, and customizable dashboards for asset and incident management. Spiceworks, being free, provides effective ticketing, network scanning, and a supportive user community, making it ideal for small businesses.
Room for Improvement: BMC Remedy [EOL] should focus on enhancing usability by making its Software Asset Management more intuitive and simplifying integration. Spiceworks would benefit from improved ticketing features, better scalability, and enhanced network discovery to manage larger environments efficiently.
Ease of Deployment and Customer Service: BMC Remedy targets complex and large-scale deployments requiring detailed configuration, with support experiences depending on intermediary vendors. Spiceworks is easy to set up, ideal for SMBs, and relies on a supportive user community for problem-solving.
Pricing and ROI: BMC Remedy [EOL] has higher licensing costs justifiable by its extensive features for large enterprises, while Spiceworks being free, offers significant cost savings for SMBs, providing a high-value service management experience without direct financial investment.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
The price is reasonable.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
Additionally, it is free software.
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| Product | Market Share (%) |
|---|---|
| BMC Remedy | 5.0% |
| Spiceworks | 2.0% |
| Other | 93.0% |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 6 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
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BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.
BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.
What are the key features of BMC Remedy [EOL]?BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.
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