Bitrix24 Reviews

Name: Bitrix24
Brand: Bitrix24
Rating: 4 (18 reviews)

3.7 out of 5

18 reviews
88% willing to recommend

What is Bitrix24?UNIXBusinessApplication
Price:

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

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Bitrix24 is the #6 ranked solution in top Enterprise Social Software, #11 ranked solution in top CRM solutions, and #15 ranked solution in top Project Management Software. PeerSpot users give Bitrix24 an average rating of 7.4 out of 10. Bitrix24 is most commonly compared to Jira: Bitrix24 vs Jira. Bitrix24 is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.

Helped 767,319 peers since 2012

Featured reviews

Abasiakama Bassey

Founder at Elxae Hub

Sep 8, 2023

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Dmitry Kondratyev

Head of projects at Advanced Technology

Apr 10, 2023

The data interpretation feature in Bitrix24 is good. You can see how data is organized, and you can build it to your needs. With Excel, you can use formulas to create some patterns, which is time-consuming. But with Bitrix24, all you need is to put in the data, and the whole system is already organized in an orderly manner. You can also adapt it to your company's needs and make it a standard for all departments, ensuring everyone is organized. That’s because when you work in Excel, people use different tools to create whatever they want, and you can spend days organizing the data.

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Gabrielle Ugan

Commercial Director at a tech services company with 51-200 employees

Jun 21, 2022

Our financial department does not use Bitrix24 because it's not good for the sort of work they do. Once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale. Bitrix24 is a little bit complex in my opinion. It is not so easy to use. The solution could also benefit from more internal cohesion within the projects that we create. For example, within Bitrix24, you can create multiple activities for a project. However, individual users can create activities related to the project separate from the project. This has a negative effect on workflow. We are actually looking into a simpler tool that is geared more towards financial departments. It's a simpler CRM, but that could actually be more beneficial for us. Bitrix24 comes with lots of options and tools, but at the end of the day, it's too complicated for us. I would like to see a Bitrix24 for inventory. A module that we could use to replace ManageEngine would be nice and as ManageEngine is very expensive.

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Bitrix24 market share

Product category:

As of March 2024, the market share of Bitrix24 in the CRM category stands at 2.3%, marking a decrease of 27.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

Key learnings from peers

Last updated Feb 8, 2024

Valuable Features

"Bitrix24 is a user-friendly solution that is easy to use."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"It's a very easy-to-use product."

Room for Improvement

"The solution’s performance could be made faster."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"The stability could be improved."

Pricing

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."
"The solution's pricing is quite average and not expensive."
"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Bitrix24 Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

20%

Comms Service Provider

12%

Government

Retailer

Financial Services Firm

Educational Organization

Construction Company

Media Company

Insurance Company

Manufacturing Company

University

Real Estate/Law Firm

Wholesaler/Distributor

Healthcare Company

Non Profit

Outsourcing Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Program Development Consultancy

Legal Firm

Hospitality Company

Individual & Family Service

Sports Company

Transportation Company

Engineering Company

Mining And Metals Company

Aerospace/Defense Firm

Non Tech Company

Performing Arts

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