Oracle Fusion Service and Bitrix24 both compete in the business service category. Oracle Fusion Service takes the lead due to its comprehensive service suite and scalability, appealing more to larger enterprises, while Bitrix24 is preferred by smaller businesses for its affordability and customization flexibility.
Features: Oracle Fusion Service is known for its omni-channel communication capabilities and advanced features like smart assistants and knowledge bases. Its scalability and seamless integration with third-party solutions also stand out. Bitrix24 features effective CRM and collaboration tools, is simple to use, and offers customization options, although it lacks Oracle’s advanced features.
Room for Improvement: Oracle Fusion Service could enhance its user-friendliness in interface design and documentation, and needs better customization and older platform integration. Bitrix24 is challenged by user interface complexity, especially with basic features and financial integrations, and requires better support and training resources.
Ease of Deployment and Customer Service: Oracle Fusion Service offers flexible deployment from public to hybrid cloud environments, receiving praise for its technical support despite occasional delays. Bitrix24, primarily public cloud-based, is noted for easy deployment, though its support services need improvement, with users seeking quicker, comprehensive assistance.
Pricing and ROI: Oracle Fusion Service is more expensive with a usage-based pricing model, potentially limiting for smaller companies, yet it renders considerable ROI through cost reduction and efficiency. Bitrix24 is affordably priced, highly competitive, and delivers significant ROI with its open-source options for small businesses.
Within CRM, I have worked on B2C service and sales extensively.
Sometimes the technical support is knowledgeable and helpful.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Initially, we had ten ERPs, and I have added more since.
The solution provides useful configurations that clients can utilize effectively.
If work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up.
This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture.
Simpler integration capabilities.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
Multichannel communication can be enabled utilizing Oracle Fusion Service, including chatbots and AI chatbots.
There are ERP connectors available for Oracle middleware, enabling seamless integration through a drag-and-drop interface.
There is also a focus on maintaining efficiency, and it is a significant time saver.
| Product | Market Share (%) |
|---|---|
| Oracle Fusion Service | 0.8% |
| Bitrix24 | 1.3% |
| Other | 97.9% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 6 |
| Large Enterprise | 21 |
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