Infor CloudSuite and Bitrix24 compete in the enterprise software domain, specifically in ERP and CRM respectively. While Infor has an advantage in manufacturing capabilities, Bitrix24 stands out in CRM and project management flexibility.
Features: Infor CloudSuite offers robust production and manufacturing capabilities, comprehensive ERP applications, and strong analytics tools. It supports various manufacturing processes, such as make-to-order and engineer-to-stock. Bitrix24 excels in CRM and project management, offers wide integration capabilities, and includes functions like task management and social media integration.
Room for Improvement: Infor CloudSuite needs better documentation, IoT integration, and finance reporting. Its support system for extensions is limited, and pricing is high for small businesses. Bitrix24 should improve its user interface, support complexity for basic tasks, and financial integration. Enhancements in these areas could bolster its market presence.
Ease of Deployment and Customer Service: Infor CloudSuite supports Private, Public, and Hybrid Cloud models and has strong customer service through resellers, though technical support needs improvement for customizations. Bitrix24 offers Public and On-premises deployment with reasonable support but lacks Infor's extensive service benefits, particularly for its free version.
Pricing and ROI: Infor CloudSuite's pricing is high, targeting medium to large enterprises, potentially limiting smaller business adoption. It promises high ROI with comprehensive solutions. Bitrix24 is more affordable, offering a free version and varied license options, appealing to budget-conscious buyers with flexibility for small enterprises.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Infor CloudSuite is very stable, provided there is a good internet connection.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
| Product | Market Share (%) |
|---|---|
| Infor CloudSuite | 0.7% |
| Bitrix24 | 1.3% |
| Other | 98.0% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
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