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Pros & Cons summary

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Prominent pros & cons

PROS

Highly efficient in monitoring and managing disparate messaging environments
Seamlessly integrates with various IT infrastructure and middleware
Ensures robust security and compliance with industry standards
Offers extensive customization options to fit diverse business needs
Responsive and knowledgeable support team enhances user experience

CONS

Limited customization options
Occasional performance lags
Lack of comprehensive documentation
High learning curve for new users
Technical support response time can be slow
 

Avada Software Infrared360 Pros review quotes

it_user538200 - PeerSpot reviewer
IT Analyst at a financial services firm with 10,001+ employees
Oct 27, 2016
Monitoring that ties into our incident management system
it_user11319 - PeerSpot reviewer
MQ Administrator at a government with 501-1,000 employees
Feb 7, 2017
It's what we use for monitoring our MQ system, so the features that they provide are just really, really good.
it_user593424 - PeerSpot reviewer
Middleware Admin at a financial services firm with 501-1,000 employees
Jan 24, 2017
The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities.
Learn what your peers think about Avada Software Infrared360. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,422 professionals have used our research since 2012.
Tech3b8c - PeerSpot reviewer
tech at a tech company with 51-200 employees
Jun 1, 2017
We have easily created use case testing harnesses for specific flows that incorporate various message types.
it_user685326 - PeerSpot reviewer
Vice President at a financial services firm with 10,001+ employees
Jun 15, 2017
It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams.
WK
ICT Architect at a tech services company with 51-200 employees
Apr 12, 2021
It has role-based access to queues, giving us more insights into problems.
 

Avada Software Infrared360 Cons review quotes

it_user538200 - PeerSpot reviewer
IT Analyst at a financial services firm with 10,001+ employees
Oct 27, 2016
The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved.
it_user11319 - PeerSpot reviewer
MQ Administrator at a government with 501-1,000 employees
Feb 7, 2017
One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful.
it_user593424 - PeerSpot reviewer
Middleware Admin at a financial services firm with 501-1,000 employees
Jan 24, 2017
Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools.
Learn what your peers think about Avada Software Infrared360. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,422 professionals have used our research since 2012.
Tech3b8c - PeerSpot reviewer
tech at a tech company with 51-200 employees
Jun 1, 2017
We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place.
it_user685326 - PeerSpot reviewer
Vice President at a financial services firm with 10,001+ employees
Jun 15, 2017
The user interface could be sexier and more ergonomic. The competing products have similar problems.
WK
ICT Architect at a tech services company with 51-200 employees
Apr 12, 2021
We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants.