Avada Software Infrared360 vs Dynatrace comparison

Avada Software Infrared360

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Executive SummaryUpdated on Jul 24, 2024

Dynatrace and Avada Software Infrared360 are key players in the software monitoring and management industry. User reviews indicate that Dynatrace has an edge in broader feature offerings, while Avada Software Infrared360 excels in IBM middleware management and ease of deployment.

What features are offered by Dynatrace in comparison to Avada Software Infrared360?

Dynatrace is noted for its comprehensive monitoring capabilities, automated problem detection, and root cause analysis. It includes application performance management, AI-driven insights, and full-stack observability. Avada Software Infrared360 shines with its powerful IBM middleware management, simplified integration, and centralized control of middleware environments.

What areas of improvement can be found in Dynatrace in comparison to Avada Software Infrared360?

Dynatrace users suggest improvements in its complexity, lengthy setup time, and steep learning curve. In contrast, Avada Software Infrared360 could enhance its documentation, user training resources, and the breadth of its integration capabilities.

How is the ease of deployment and customer service of Dynatrace in comparison to Avada Software Infrared360?

Dynatrace deployment is complex, with some users needing significant support. Avada Software Infrared360 offers a more straightforward deployment process but has reported issues with customer service responsiveness. Both products can benefit from improved support services.

What setup costs and ROI can be seen with Dynatrace in comparison to Avada Software Infrared360?

Dynatrace has a higher initial setup cost but provides a strong ROI over time. Avada Software Infrared360 is cost-efficient with a quicker return on investment, making it more budget-friendly while Dynatrace justifies its higher cost with long-term benefits.

To learn more, read our detailed Avada Software Infrared360 vs. Dynatrace Report (Updated: April 2026).

Avada Software Infrared360 vs. Dynatrace

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avada Software Infrared360

Ranking in Application Performance Monitoring (APM) and Observability

70th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (12th), Server Monitoring (35th)

Dynatrace

Ranking in Application Performance Monitoring (APM) and Observability

2nd

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

360

Ranking in other categories

Log Management (5th), Mobile APM (2nd), Container Monitoring (2nd), AIOps (2nd), AI Observability (2nd)

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.5%, up from 0.1% compared to the previous year. The mindshare of Dynatrace is 5.5%, down from 10.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Dynatrace	5.5%
Avada Software Infrared360	0.5%
Other	94.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Walter Kuhn

ICT Architect at a tech services company with 51-200 employees

Role-based access to queues, giving us more insights into problems

* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.

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Manish Indupuri

senior DevOps engineer at a tech services company with 10,001+ employees

AI-driven insights have reduced downtime and improved cross-team collaboration

We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."

"The product has a small footprint on our system, they're very knowledgeable of MQ, which we use, and the features that they provide for monitoring our MQ system are just really, really good."

"Monitoring that ties into our incident management system"

"One way it's helped the business is how you're able to empower MQ users, without your administrators, to be able to do different types of processes in the environment."

"Role-based access to queues, giving us more insights into problems."

"IR360 does not require a large team to manage our entire middleware estate and allows the leveraging of a logical model of reuse."

"I highly recommend Infrared360 for an all-in-one IBM MQ tool."

"It has role-based access to queues, giving us more insights into problems."

More Avada Software Infrared360 pros

"Being able to have that visibility and that insight into what is going on for our customers was immensely valuable across the board from the development perspective all the way through to higher level business people."

"The dashboard is the most useful aspect of the solution."

"It is very stable. The improvements that they keep making just make the tool more useful."

"We have gained customers’ trust that we can provide them the best value from the Dynatrace solution."

"From a management perspective, I have a single pane of glass view to my entire environment."

"Honestly, I've heard this asked of others, and for me, I'm thinking, "Can there be anything else?" I just haven't even thought about it because I feel that Dynatrace thinks of everything before I can even think of the need for anything else."

"We have not had any stability issues with it at all, and the solution that we have implemented here in the last six months has been the most stable solution that I have worked with in all my 22 years in IT."

"The best part of Dynatrace is that the tool is very lightweight and very easy to install."

More Dynatrace pros

Cons

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."

"The user interface could be sexier and more ergonomic."

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."

"We definitely need a better overview in terms of a dashboard giving us insights."

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."

More Avada Software Infrared360 cons

"I'd really like to see more dashboarding abilities. The ability to do workflows within dashboards, being able to start at a high level and click into it with custom dashboards. I think most of the time, we are creating our own custom dashboards, and I'd just like to see more ability with that."

"Documentation is slightly in error as far as directory set ups and guidance. We came to our own solution for distributing the disk loads."

"The usability is worse than it used to be."

"I was hands on in the setup of the solution. Initially, it seemed a little daunting."

"There is a limitation on timeframe. Now, if you look at the dashboard, it will state five minutes, then 15 minutes, then one hour, then six hours, and finally 24 hours. I would like them to provide a set of options defining the business hour."

"I would like Dynatrace to be more flexible and user-friendly."

"It needs improvement with proprietary protocols for the DC RUM part."

"When compared with other tools, the experience needs improvement. I would like them to build out the interactions and make them friendlier."

More Dynatrace cons

Pricing and Cost Advice

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."

"Start small, then increase licensing later as per your demand."

"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."

"Its licensing is complicated or not transparent."

"The product is really fast to implement and gives customers instant value. This is important, because it reduces costs on the implementation."

"Dynatrace's pricing for their consumption units is rather arcane compared to some of the other tools, thus making forward-looking calculations based on capacity planning quite hard."

"From what I have heard in the company, Dynatrace is expensive."

"Its price is quite high. Although it is worth it, it would be better if its price is reduced. They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price."

"The licensing for Dynatrace is high. If you want to go for monitoring solutions, then why Dynatrace? If you have a particular budget, you can go for many other monitoring tools - apart from Dynatrace - and they can help you more and give more data than Dynatrace can. It's not worth the money that you spend for Dynatrace."

"Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective."

"It's expensive."

More Dynatrace pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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892,487 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

23%

Construction Company

12%

Printing Company

Marketing Services Firm

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	5
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	78
Midsize Enterprise	50
Large Enterprise	300

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...

See all answers

What cloud monitoring software did you choose and why?

While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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Product Reports

Avada Software Infrared360

Download Avada Software Infrared360 product report

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Also Known As

Infrared360

No data available

Overview

Avada Software Infrared360 is a comprehensive monitoring solution designed for businesses to effectively manage their enterprise middleware environments, providing robust support for operational processes.

Avada Software Infrared360 acts as a powerful middleware management tool, offering real-time monitoring and detailed insights into system operations. Designed for seamless integration, it ensures users can troubleshoot and optimize their infrastructure efficiently. With its flexible architecture, users gain centralized control over their middleware systems, making it an invaluable asset for maintaining operational continuity.

What features make Avada Software Infrared360 valuable?

Real-Time Monitoring: Enables live tracking of middleware environments to quickly identify issues.
Centralized Management: Offers a unified platform to oversee all deployments, reducing complexity.
Customizable Dashboards: Allows personalization for enhanced visibility tailored to user needs.
Historical Analytics: Provides data analysis over time to improve system performance and planning.

Which benefits or ROI can users expect from Avada Software Infrared360?

Improved Efficiency: Streamlines operations through centralized and real-time management.
Enhanced Performance: Optimizes system functionality and reduces downtime with immediate issue resolution.
Cost Reduction: Decreases expenses related to managing middleware systems by improving resource allocation.
Scalability: Supports growth by accommodating expanding middleware requirements without significant re-investment.

Avada Software Infrared360 is particularly effective in industries where large-scale middleware management is crucial, such as finance and telecommunications. These sectors benefit from its robust monitoring capabilities and real-time insights, enabling them to maintain high levels of service and operational efficiency.

Avada Software

Dynatrace offers AI-driven root cause analysis, full-stack observability, and more. Its seamless integration and automated alerts enhance operational efficiency for application performance monitoring across diverse environments.

Dynatrace provides users with comprehensive tools for proactive monitoring, leveraging AI-powered insights to detect bottlenecks and monitor user behavior. It enhances system dependency visualization via Smartscape and offers deep transaction insights through PurePath. Session Replay captures real user experiences, while custom dashboards emphasize essential metrics. Integration capabilities and seamless deployment are key, though users face challenges with navigation, integration, and licensing. Enhancing third-party training tools and optimizing real-time AI diagnostics is desired, with demands for better database monitoring reports and simpler UI.

What are Dynatrace's key features?

AI-Driven Root Cause Analysis: Identifies issues with precision.
Full-Stack Observability: Monitors across all platforms.
Smartscape: Visualizes system dependencies.
PurePath: Provides transaction flow insights.
Session Replay: Captures user interactions.
Custom Dashboards: Focuses on essential metrics.
Automated Alerts: Minimizes downtime.

What benefits should users consider?

Operational Efficiency: Enhances performance management.
Seamless Deployment: Reduces manual intervention.
Integration Capabilities: Ensures smooth system coexistence.
User Experience Insights: Tracks behavior and reliability.

Dynatrace is implemented in industries like finance for monitoring infrastructure and user experience. In manufacturing, it helps ensure system reliability. Its AI-driven approach is crucial for cloud deployments, supporting performance optimization and proactive monitoring.

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin, Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Avada Software Infrared360 vs. Dynatrace