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Avada Software Infrared360 vs Dynatrace comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
78th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (8th), Message Oriented Middleware (MOM) (12th), Server Monitoring (35th)
Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
360
Ranking in other categories
Log Management (5th), Mobile APM (2nd), Container Monitoring (3rd), AIOps (2nd), AI Observability (3rd), Autonomous Operational Resilience (5th)
 

Mindshare comparison

As of April 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.4%, up from 0.1% compared to the previous year. The mindshare of Dynatrace is 5.6%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Dynatrace5.6%
Avada Software Infrared3600.4%
Other94.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

WK
ICT Architect at a tech services company with 51-200 employees
Role-based access to queues, giving us more insights into problems
* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.
Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Role-based access to queues, giving us more insights into problems."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"I highly recommend Infrared360 for an all-in-one IBM MQ tool."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"Administration, Monitoring, and Delegation are the most valuable features of the solution."
"Monitoring that ties into our incident management system"
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"The product has a small footprint on our system, they're very knowledgeable of MQ, which we use, and the features that they provide for monitoring our MQ system are just really, really good."
"Dynatrace has reduced our total headcount in operations and the mean time to detect and resolve problems. As a result, those challenging offline times are much shorter, if not non-existent, because of this solution."
"Reduced incidents, as alert monitoring aids in quicker resolution of events."
"It simplifies a lot of the processes of performance tuning client systems before they go live."
"Dynatrace has multiple features that I need, but I love that you can analyze traffic, including any bottlenecks. I also find the tool user-friendly and has an easy-to-navigate interface."
"We had a very quick turnaround, and it solved our problems. We get more insights into what our code is doing, where the bottlenecks are. The tool helps us to find the root cause much faster than other tools in the market. Our team can then work with the engineering team to fix the problems at a much faster rate."
"The Transaction Flow diagram and the class and meta level information, those are really key selling points in the automation for AppMon. Also, the meta level instrumentation and the dashboards that most of the people use in our organization."
"As a result of the automated discovery and analysis, 60% to 70% of our manual work has been automated."
"It identifies problem areas and performance issues."
 

Cons

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"The user interface could be sexier and more ergonomic."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"We definitely need a better overview in terms of a dashboard giving us insights."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"It is not clear which path the product will follow with Dynatrace in the cloud (or on-premise) and Appmon. As an existing customer who has invested heavily in training and using the Appmon version, it is not clear what our long-term strategy should be to upgrade (Appmon vs Dynatrace)."
"The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are."
"We have had to resolve a lot of things and had a lot of issues with the tool.​"
"Scalability-wise, on the data side, I'm really worried because they are giving only seven days data retention. They should plan something on that, to increase the data."
"We have multiple tenants. If you have them up at the same time, you can't see in the UI which tenant you're in. It doesn't tell you."
"We have had to resolve a lot of things and had a lot of issues with the tool."
"The web version of the client interface needs more features that are in the Java-based thick client."
"Right now, for AppMon, the maximum handling load, the transaction per minute, is around 6,500. We had an issue on Black Friday or Cyber Monday, some kind of stability issue for users who could not log in. I want to see an increase in the load, at least to 7,000 or 8,000 transactions per second"
 

Pricing and Cost Advice

"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Start small, then increase licensing later as per your demand."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Surprisingly, it is quite expensive. That is something that we could always see: Improved pricing and the overall construct on how do we use each license in regards to usage of the tool."
"The price could be improved."
"The pricing is a bit on the higher end."
"This is an expensive solution, but it is also worth the money."
"Always gives good ROI and total cost of ownership."
"Its licensing is complicated or not transparent."
"Look at the product and the product features, not the price. Too often people look at the price and turn away. Dynatrace costs a little bit more than the other products I researched, but it can do far more.​"
"There was also some complexity in the adoption rate of it because of how costly the licensing is."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Construction Company
12%
Printing Company
8%
Marketing Services Firm
6%
Financial Services Firm
21%
Manufacturing Company
8%
Computer Software Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise300
 

Questions from the Community

Ask a question
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Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
 

Also Known As

Infrared360
No data available
 

Overview

 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Find out what your peers are saying about Avada Software Infrared360 vs. Dynatrace and other solutions. Updated: April 2026.
886,719 professionals have used our research since 2012.