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Avada Software Infrared360 vs Dynatrace comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
79th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (9th), Message Oriented Middleware (MOM) (12th), Server Monitoring (42nd)
Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
358
Ranking in other categories
Log Management (6th), Mobile APM (2nd), Container Monitoring (2nd), AIOps (2nd), AI Observability (4th)
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.4%, up from 0.1% compared to the previous year. The mindshare of Dynatrace is 6.3%, down from 11.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Dynatrace6.3%
Avada Software Infrared3600.4%
Other93.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

WK
ICT Architect at a tech services company with 51-200 employees
Role-based access to queues, giving us more insights into problems
* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.
Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"It has role-based access to queues, giving us more insights into problems."
"Monitoring that ties into our incident management system"
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It has given visibility to how an end user utilizes and experiences our service offerings."
"​Overall, it has provided improved stability to our system both within prod and non-prod environments.​"
"On the Managed side tech support has been pretty good. Stuff gets turned around pretty quickly. With them being able to do the remote management from the back-end, they are able to fix stuff up if they need to."
"It is a platform that is very well-suited for marketers, but also for technology people. That is the key: the dashboard."
"Real user monitoring is one of the best things in solution. The possibility to analyze any particular user session is wonderful."
"Being able to drill down into the PurePaths to get to a solution is key for us."
"A monitoring system that can show us code level details."
"We have not had any stability issues with it at all. This has been the most stable solution that I have worked with."
 

Cons

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"In terms of improvements, I believe Dynatrace could enhance cost and licensing structures, as the current pricing can be expensive for large-scale deployments."
"I would like a tool that can give me a one page view of all the problems and issues.​"
"It requires manual intervention to uninstall the cloud agent from servers you want it removed from."
"There was complexity to AppMon and getting everything set, but more specifically getting the dashboard setup."
"We called support mostly about implementation issues. Docker was one which was early on and the support structure for Dynatrace. Typically, they were trying to help us figure out third-party applications and where the monitoring agent should be located."
"It needs more dashboards like AppMon."
"As we move into using more AWS native architectures, it should support everything that we want to do. We don't want to adopt another tool."
"sometimes it happens that we are not able to capture things. For example, if a person is logged in from India, from the city of Mumbai, and is using a Chrome browser, and his email ID is xyz@abc.com. But what happens is, Dynatrace just fetches two pieces of the information, not all of it. Sometimes it gets it all, sometimes it doesn't."
 

Pricing and Cost Advice

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Start small, then increase licensing later as per your demand."
"The product is definitely worth taking a look at. Be aware that it is probably more pricey than other options on the market, but there are a lot of capabilities. Dynatrace has an eye toward the future and the computing and monitoring needs that we are gonna need for the cloud. ​"
"Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution."
"The licensing model is confusing in solutioning clients for the number of hosts needed to deploy."
"The limitations I see are more to do - and maybe it's because of the nature of the job I have - but they have to do with pricing. It's a little bit pricey. It's a very good tool. It's worth the price, to a certain degree. But it's hard to justify when it's that costly."
"We license it for two environments, typically all of production and all of one lower environment, usually our staging environment. If there is a downside to Dynatrace, the only thing I can think of would be the cost. If it were cheaper, I'd have it in all my environments. I don't think they're charging more than it's worth, by any means. It's just that good software costs money."
"It is quite expensive for startups."
"While it is quite good in respect to its functionality, there are few area in regards to pricing that they can look at how to possibly change. I have heard it's costly."
"There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper."
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Manufacturing Company
11%
Printing Company
9%
Marketing Services Firm
8%
Financial Services Firm
22%
Manufacturing Company
8%
Computer Software Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise298
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
 

Also Known As

Infrared360
No data available
 

Overview

 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Find out what your peers are saying about Avada Software Infrared360 vs. Dynatrace and other solutions. Updated: February 2026.
882,333 professionals have used our research since 2012.