Avada Software Infrared360 vs Dynatrace comparison

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Executive Summary

We performed a comparison between Avada Software Infrared360 and Dynatrace based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Management (APM).
To learn more, read our detailed Application Performance Management (APM) Report (Updated: November 2022).
655,465 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""Working with the solution is very easy. It's user-friendly.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The monitoring so far has been good and we are happy with it.""The VPN is one of the solution's most valuable features for us.""The stability of New Relic APM is very good.""The simplicity of the dashboard is very good."

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"It has role-based access to queues, giving us more insights into problems."

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"It is useful for analytics, web performance, end-to-end coverage of a user experience, and database analytics. It is absolutely a monitoring tool that is worth having. The visibility that it provides is a unique feature of this product.""It helps to improve code efficiency and has quicker performance analysis.""Dynatrace helped us with root cause analysis of poor performing components of our applications.""With the Agentless monitoring and ability to create custom plugins, we've been able to transform the tool not just into a great APM solution but a really good enterprise monitoring solution too.""The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace.""Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room.""The solution is amazing, it does well when you need to use it.""Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring."

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Cons
"It is very difficult to award the service level cycles at an endpoint level.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""It would be nice if there were pre-made dashboards.""New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""The solution is quite expensive.""I haven't come across any features that are lacking.""Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

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"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."

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"Its infra monitoring is not that good. They are mainly into the APM environment, such as network monitoring and other things. Strong end-to-end infrastructure monitoring is missing. SNMP monitoring is currently not very good in this solution.""The solution could improve on integration, cloud services, and making the configuration less difficult.""For the user, for the customer, they expect a solution to be not so expensive.""Dashboards and monitoring capabilities can be improved for monitoring applications in Azure. In Azure, it would be cool to be able to monitor network consumption as well as flow communication.""I would like a testing module focused on quality gates.""They're doing vulnerability assessments of the application stack by using OneAgent. It's a never-ending story if you are trying to be sure your application is also secure.""The flexibility when it comes to integrating with other tools is very low.""The reporting could be better."

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Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "The pricing is fine."
  • "I think the pricing is reasonable."
  • More New Relic APM Pricing and Cost Advice →

  • "Start small, then increase licensing later as per your demand."
  • More Avada Software Infrared360 Pricing and Cost Advice →

  • "We have a three-year contract. We have 30 licenses for the full stack and 3 licenses for the DEM unit."
  • "There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper."
  • "Financially Dynatrace was a lot more expensive than AppDynamics."
  • "The price of the solution is expensive."
  • "The price range is quite high."
  • "Its price is quite high. Although it is worth it, it would be better if its price is reduced. They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price."
  • "We asked for a three-year license, and the price was quite good."
  • "It's expensive."
  • More Dynatrace Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you… more »
    Top Answer:Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New… more »
    Ask a question

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    Top Answer:The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you… more »
    Top Answer:While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack… more »
    Top Answer:Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the… more »
    Comparisons
    Also Known As
    New Relic Mobile
    Infrared360
    Learn More
    Overview

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle.

    There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

    Reviews from Real Users

    “To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. “ - Sreenivasula M., Sr. Engineer of Quality Assurance at a tech consulting company.

    The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.” - A PeerSpot user who is a Middleware Specialist at a tech services company.

    Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as  JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

    Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

    Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work.  Within those spaces are only the objects and resources the user has been granted visibility.  Role policy dictates permissions on those resources.

    It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.                 

      *Kafka coming soon 

    Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

    Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

    • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

    • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

    • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

    What does Dynatrace offer?

    Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

    • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

    • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

    • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

    • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

    • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

    • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

    Reviews from Real Users

    Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

    Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

    A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

    Offer
    Learn more about New Relic APM
    Learn more about Avada Software Infrared360
    Learn more about Dynatrace
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company14%
    Media Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company17%
    Comms Service Provider7%
    Government6%
    REVIEWERS
    Financial Services Firm73%
    Government27%
    VISITORS READING REVIEWS
    Financial Services Firm22%
    Computer Software Company18%
    Comms Service Provider8%
    Government5%
    REVIEWERS
    Financial Services Firm29%
    Insurance Company10%
    Manufacturing Company8%
    Computer Software Company8%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company17%
    Comms Service Provider9%
    Insurance Company7%
    Company Size
    REVIEWERS
    Small Business37%
    Midsize Enterprise29%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business29%
    Midsize Enterprise36%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise6%
    Large Enterprise71%
    REVIEWERS
    Small Business16%
    Midsize Enterprise13%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    Buyer's Guide
    Application Performance Management (APM)
    November 2022
    Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Management (APM). Updated: November 2022.
    655,465 professionals have used our research since 2012.

    Avada Software Infrared360 is ranked 26th in Application Performance Management (APM) with 1 review while Dynatrace is ranked 2nd in Application Performance Management (APM) with 32 reviews. Avada Software Infrared360 is rated 10.0, while Dynatrace is rated 8.8. The top reviewer of Avada Software Infrared360 writes "Role-based access to queues, giving us more insights into problems". On the other hand, the top reviewer of Dynatrace writes "Good executive-level dashboards with powerful automation and AI capabilities, but the management interface could be more intuitive". Avada Software Infrared360 is most compared with IBM MQ, whereas Dynatrace is most compared with Datadog, AppDynamics, Splunk, Azure Monitor and Elastic Observability.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.