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Avada Software Infrared360 vs WhatsUp Gold comparison

Avada Software and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. Avada Software is ranked #77, while Progress Software is ranked #24 with an average rating of 9.5. Avada Software holds a 0.1% mindshare in APM, compared to Progress Software’s 0.5% mindshare. Additionally, 100% of Avada Software users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.
Avada Software Infrared360
Read 13 Avada Software Infrared360 reviews
  • 214 Views
  • 105 Comparison Views
100% willing to recommend
WhatsUp Gold
Read 24 WhatsUp Gold reviews
  • 867 Views
  • 700 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Both WhatsUp Gold and Avada Software Infrared360 are popular network monitoring tools. Users prefer WhatsUp Gold for its pricing and customer support, while Avada Software Infrared360 is valued for its extensive features.

Features: WhatsUp Gold provides comprehensive network monitoring, real-time alerts, and detailed reporting. Avada Software Infrared360 offers robust integration capabilities, advanced diagnostics, and automation.

Room for Improvement: WhatsUp Gold could enhance scalability, expand integration options, and increase capabilities. Avada Software Infrared360 needs to improve the user experience, simplify the configuration process, and aim for better usability.

Ease of Deployment and Customer Service: WhatsUp Gold is noted for a straightforward setup and active customer support. Avada Software Infrared360 ensures smooth deployment but could improve customer service responsiveness.

Pricing and ROI: WhatsUp Gold is considered cost-effective with swift ROI. Avada Software Infrared360 is more expensive but delivers substantial long-term benefits.

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To learn more, read our detailed Avada Software Infrared360 vs. WhatsUp Gold Report (Updated: April 2025).
Buyer's Guide
Avada Software Infrared360 vs. WhatsUp Gold
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
77th
Ranking in Server Monitoring
36th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (5th), Message Oriented Middleware (MOM) (11th)
WhatsUp Gold
Ranking in Application Performance Monitoring (APM) and Observability
24th
Ranking in Server Monitoring
14th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
24
Ranking in other categories
Network Monitoring Software (26th), IT Infrastructure Monitoring (27th)
 

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.1%, up from 0.1% compared to the previous year. The mindshare of WhatsUp Gold is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

it_user685326 - PeerSpot reviewer
An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams.
Administration, Monitoring, and Delegation are the most valuable features of the solution. * Administration: It provides a centralized audit trail of all the infrastructure changes. * Monitoring: It gives the ability to integrate with my company's global notification system, and the ability to proactively automate corrective actions. * Delegation: It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams.
Read full review
Tom Condo - PeerSpot reviewer
If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue
When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"It has role-based access to queues, giving us more insights into problems."
"Monitoring that ties into our incident management system"
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"We no longer have to manually search for problems because we are alerted when something in the network goes down."
"Our local support team provides excellent service."
"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."
"The threshold alerting is the most valuable feature."
"The solution effectively monitors network devices and servers."
"The most valuable feature is the auto-discovery function."
"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."
"Auto scanning is most valuable. It looks for rogue devices on your network."
More WhatsUp Gold pros
 

Cons

"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"WhatsUp Gold should work on real-time monitoring and configuration management. If they succeed in doing this, the solution will cover all the network troubleshooting aspects and will be a benefit."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"Regional product team support is not very good."
"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."
"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."
"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."
"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."
"The point system is not clear and clarity around this would improve our understanding of the system."
More WhatsUp Gold cons
 

Pricing and Cost Advice

"Start small, then increase licensing later as per your demand."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"The most valuable feature is the cost compared to other solutions."
"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."
"This is a well priced solution."
"There is a license needed to use WhatsUp Gold."
"The pricing can be on the expensive side when considering competing products."
"Pricing is reasonable compared to other products."
"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."
"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."
More WhatsUp Gold pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
42%
Manufacturing Company
10%
Computer Software Company
7%
Hospitality Company
5%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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Earn 20 points
What do you like most about WhatsUp Gold?
The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...
See all answers
What is your experience regarding pricing and costs for WhatsUp Gold?
Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...
See all answers
What needs improvement with WhatsUp Gold?
Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be benefici...
See all answers
 

Comparisons

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Compared 31% of the time
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Grafana vs WhatsUp Gold Logo
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Compared 14% of the time
PRTG Network Monitor vs WhatsUp Gold Logo
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Compared 10% of the time
SolarWinds NPM vs WhatsUp Gold Logo
SolarWinds NPM vs WhatsUp Gold
Compared 8% of the time
Zabbix vs WhatsUp Gold Logo
Zabbix vs WhatsUp Gold
Compared 8% of the time
Nagios XI vs WhatsUp Gold Logo
Nagios XI vs WhatsUp Gold
Compared 6% of the time
More WhatsUp Gold Competitors
 

Product Reports

Buyer's Guide
Avada Software Infrared360
April 2025
Avada Software Infrared360 reportDownload Avada Software Infrared360 product report
Buyer's Guide
WhatsUp Gold
April 2025
WhatsUp Gold reportDownload WhatsUp Gold product report
 

Also Known As

Infrared360
No data available
 

Overview

Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as  JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work.  Within those spaces are only the objects and resources the user has been granted visibility.  Role policy dictates permissions on those resources.

It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.                 

  *Kafka coming soon 

Avada Software

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software
 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof
Buyer's Guide
Avada Software Infrared360 vs. WhatsUp Gold
April 2025
Free Report: Avada Software Infrared360 vs. WhatsUp Gold
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