ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
| Product | Market Share (%) |
|---|---|
| ServiceNow Strategic Portfolio Management | 11.2% |
| Planisware | 10.2% |
| Broadcom Clarity | 9.8% |
| Other | 68.8% |
| Type | Title | Date | |
|---|---|---|---|
| Category | Project Portfolio Management | Aug 28, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Aug 28, 2025 | Download |
| Comparison | ServiceNow Strategic Portfolio Management vs Planisware | Aug 28, 2025 | Download |
| Comparison | ServiceNow Strategic Portfolio Management vs Smartsheet | Aug 28, 2025 | Download |
| Comparison | ServiceNow Strategic Portfolio Management vs Broadcom Clarity | Aug 28, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| GitLab | 4.2 | N/A | 97% | 85 interviewsAdd to research |
| Microsoft Azure DevOps | 4.1 | N/A | 95% | 135 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 2 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 175 |
| Midsize Enterprise | 111 |
| Large Enterprise | 722 |
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.
Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.
ServiceNow SPM Best Practices
ServiceNow Strategic Portfolio Management Benefits:
ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:
ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.
Reviews from Real Users
“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company
“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited
“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.
ServiceNow Strategic Portfolio Management was previously known as IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM.
Proximus, UNT SYSTEM, SAP SuccessFactors
| Author info | Rating | Review Summary |
|---|---|---|
| Architect at Mindsprint | 4.0 | ServiceNow Strategic Portfolio Management streamlines project and resource management by integrating tools like Microsoft Project Planner, enhancing decision-making with analytics and reporting. Improvements are needed in access control and data synchronization for better usability. |
| Head of Business Agility and Development at Aqarat Real Estate Development Company | 4.0 | ServiceNow Strategic Portfolio Management helps clients align projects from the innovation phase to completion, effectively managing business investments. The tool is valuable for aligning strategy and resources but needs improved configuration support and AI integration. |
| IT Leadership at a computer software company with 201-500 employees | 4.5 | I work with the National Science Foundation, using ServiceNow Strategic Portfolio Management to manage our portfolio effectively and make informed decisions. While highly valuable, successful implementation requires organizational change and maturity for optimal ROI, as premature adoption can be challenging. |
| Senior Analyst at DXC Technology | 4.0 | I have integrated Splunk with ServiceNow, which excels in reporting for project portfolio and program management. It effectively tracks tasks, creates budgets, and includes AI features. Improvement in cost-effectiveness could enhance adoption despite numerous competitors in the market. |
| Associate Director - ServiceNow Lead Platform Architect at Novartis Pharmaceuticals | 3.0 | We use ServiceNow Strategic Portfolio Management to align business goals and demands, integrating APM with SPM for prioritization. While strong in project management, finance integration needs improvement. The new lenses feature enhances strategic alignment but requires better finance capabilities. |
| Solution Director - Service Management at Microland Limited | 4.0 | I used ServiceNow Strategic Portfolio Management to manage technology portfolios, integrating them with CMDB to mitigate software end-of-life impacts. While its PPM module is valuable, improvements are needed in the user interface and technical support. We deploy it on Microsoft Azure. |
| Configuration Manager Director at Accor hotels | 4.0 | I've primarily used ServiceNow for Customer Service and IT Service Management. While effective, it could improve response time and pricing. In future releases, I hope for more AI and machine learning features to enhance efficiency. |
| Director of Support Team at Zones | 4.5 | We use ServiceNow Strategic Portfolio Management for incident and knowledge-based management, coordinating ITSM operations. However, its interface lacks user-friendliness, real-time reporting is ineffective, and it falls short compared to tools like Zendesk, necessitating an alternative CRM solution. |
