GitLab and ServiceNow Strategic Portfolio Management compete in the software development and project management sectors. GitLab has the upper hand in development workflows due to its robust CI/CD integration, while ServiceNow excels in project portfolio management and integration with business processes.
Features: GitLab integrates seamlessly with CI/CD, ensuring efficient code management and ease of collaboration. Its repository, merging, and deployment features streamline workflows. ServiceNow Strategic Portfolio Management is excellent for project and resource management, offering integration capabilities with various platforms and customizable dashboards.
Room for Improvement: GitLab could enhance cloud platform integration and simplify setup. There's also room for better project management tool integration and security features. ServiceNow could benefit from a simplified interface, advanced AI and analytics, and improved financial system integration.
Ease of Deployment and Customer Service: GitLab offers flexible deployment options across clouds and on-premises, supported by a strong community and responsive paid support. ServiceNow also provides flexible deployment options with structured technical support, reflecting its commercial nature.
Pricing and ROI: GitLab offers a cost-effective open-source option but can be expensive for full features, though it typically provides good ROI due to its automation efficiency. ServiceNow's higher cost appeals more to large enterprises, with its comprehensive project management capabilities justifying the expense, despite needing more transparent pricing.
Migrating to GitLab is bringing time-saving benefits, and everything is easier to automate.
We have saved time significantly, reducing deployment time from four hours to five minutes per deployment.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly.
I have interacted with architects for some advice during the implementation, and they were prompt in their response.
I have had meetings where they taught me, explained things, and provided guidance for starting from scratch.
They have knowledgeable teams across all levels.
They should improve vendor compliance to align with ServiceNow's strategy.
While they have a skilled team, reaching the right resource can sometimes be a challenge.
It has all the features required for our coding and deployment needs, which makes it scalable to our changing requirements.
We're transitioning to OpenShift for future scalability with increased user numbers.
For scaling, other deployment options from GitLab's side need to be adopted.
Scalability is critical for our clients as they deal with numerous projects and changes.
I have not encountered any performance or stability issues with GitLab so far.
The updates are frequent and demanding, happening at least once a week due to security reasons.
It would be beneficial to have a user-friendly interface for setting up these configurations, instead of just writing YAML files.
It is essential to conduct proper testing, such as unit tests and code coverage, within the SDLC pipelines.
GitLab can improve its user interface to make conflict resolution more user-friendly.
The integration of artificial intelligence is something my customer is considering for future upgrades.
Making the product more cost-beneficial would help more organizations consider investing in it.
It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
Even when working in other small organizations, we opted for GitLab as it was cost-efficient.
The pricing of GitLab is reasonable, aligning with what I consider to be average compared to competitors.
The price is high, and it limits user accessibility.
If a company is prepared to get a return on the investment, the price is worth it.
It's a bit costly currently.
The pricing is rated six, as it's relatively low-medium compared to other solutions.
As we implement automated testing and DevSecOps, it speeds up the process by forty to sixty percent.
The Ultimate version offers enhanced features for security scanning through DAST and SAST analysis, which have greatly benefitted our project workflow.
By integrating GitLab as a DevOps platform, we have enhanced agility, improved our time to market, and different teams can work collaboratively on various projects.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
GitLab is a complete DevOps platform that enables teams to collaborate and deliver software faster.
It provides a single application for the entire DevOps lifecycle, from planning and development to testing, deployment, and monitoring.
With GitLab, teams can streamline their workflows, automate processes, and improve productivity.
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.
Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.
ServiceNow SPM Best Practices
ServiceNow Strategic Portfolio Management Benefits:
ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:
ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.
Reviews from Real Users
“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company
“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited
“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.
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