We performed a comparison between GitLab and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most important features of GitLab for us are issue management and all the CI/CD tools. Another aspect that I love about GitLab is the UI."
"It scales well."
"GitLab is very well-organized and easy to use. Also, it offers most features that customers need."
"I like GitLab's security and SAS tools."
"As a developer, this solution is useful as a repository holder because most of the POC projects that we have are on GitLab."
"It is a speedy platform compared to the others I have used. I have also enjoyed using the platform as this solution offers a good user experience."
"I have had no problem with the stability of the solution."
"The SaaS setup is impressive, and it has DAST solutioning."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"Competitive in terms of research"
"It's a very complete solution."
"The most important feature of ServiceNow IT Business Management is flexibility."
"You don't need a lot of plugins."
"The resource manager is useful."
"The solution is scalable."
"I've noticed an area for improvement in GitLab, particularly needing to go through many steps to push the code to the repository. Resolving that issue would make the product better. My team quickly fixed it by writing a small script, then double-clicking or enabling the script to take care of the issue. However, that quick fix was from my team and not the GitLab team, so in the next release, if an automatic deployment feature would be available in GitLab, then that would be good because, in Visual Studio, you can do that with just one click of a button."
"As GitLab is not perfect, what needs improvement in the solution is the Wiki feature of the groups or the repertories because currently, it's not searchable by default. You'll need an indexing service such as Elasticsearch to make it searchable, and that requires too much work, so for me, it's the main feature that should be improved in GitLab. In the next version of the solution, from the top of my head, the documentation could be improved. Besides the Wiki, it would be good if there's documentation that would be automatically generated based on the code repository. In other words, there should be some tutorials from GitLab for developers in the next release."
"It would be really good if they integrated more features in application security."
"The only thing our company is really waiting on in terms of features is the development of metrics."
"The documentation could be improved to help newcomers better understand things like creating new branches."
"It can be free for commercial use."
"I would like to see better integration with project management tools such as Jira."
"The solution should be more cloud-native and have more cloud-native capabilities and features."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"The interface isn't user-friendly."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"The solution needs a few things in terms of resource management."
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GitLab is ranked 2nd in Enterprise Agile Planning Tools with 70 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. GitLab is rated 8.6, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of GitLab writes "Powerful, mature, and easy to set up and manage". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". GitLab is most compared with Microsoft Azure DevOps, Bamboo, AWS CodePipeline, SonarQube and Tekton, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align and Microsoft Project Server. See our GitLab vs. ServiceNow Strategic Portfolio Management report.
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