Try our new research platform with insights from 80,000+ expert users

GitLab vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
GitLab boosts ROI by enhancing efficiency, reducing deployment time, and supporting DevOps with innovative, cost-effective tools for faster market delivery.
Sentiment score
6.9
ServiceNow Strategic Portfolio Management enhances team collaboration, cost visibility, business insights, and application consolidation for strong ROI.
Regarding release frequency, previously we had one to two releases per week, but now we achieve daily or on-demand releases, resulting in a three to five-fold increase in release frequency.
Site Reliability Engineer at Granicus Inc.
Migrating to GitLab is bringing time-saving benefits, and everything is easier to automate.
IT Manager at a tech company with 5,001-10,000 employees
We have saved time significantly, reducing deployment time from four hours to five minutes per deployment.
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
IT Leadership at a computer software company with 201-500 employees
 

Customer Service

Sentiment score
6.6
GitLab support receives mixed reviews, with premium users satisfied, while free-tier users experience slower response and limited support.
Sentiment score
6.7
ServiceNow Strategic Portfolio Management generally receives praise for customer service efficiency, despite some inconsistencies and customization challenges.
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly.
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
I have interacted with architects for some advice during the implementation, and they were prompt in their response.
Platform Engineer & Manager at a computer software company with 51-200 employees
I have had meetings where they taught me, explained things, and provided guidance for starting from scratch.
IT Manager at a tech company with 5,001-10,000 employees
They have knowledgeable teams across all levels.
Senior Analyst at DXC Technology
They should improve vendor compliance to align with ServiceNow's strategy.
Head of Business Agility and Development at Aqarat Real Estate Development Company
While they have a skilled team, reaching the right resource can sometimes be a challenge.
IT Leadership at a computer software company with 201-500 employees
 

Scalability Issues

Sentiment score
7.3
GitLab is praised for its scalability, supporting diverse workloads and environments, though smaller teams might underutilize it.
Sentiment score
7.7
ServiceNow Strategic Portfolio Management excels in scalability, supporting multiple functions and custom workflows across various enterprises efficiently.
It has all the features required for our coding and deployment needs, which makes it scalable to our changing requirements.
Senior Application Developer at IBM
We're transitioning to OpenShift for future scalability with increased user numbers.
Platform Engineer & Manager at a computer software company with 51-200 employees
For scaling, other deployment options from GitLab's side need to be adopted.
Manager, Engineering at 7-Eleven
Scalability is critical for our clients as they deal with numerous projects and changes.
Head of Business Agility and Development at Aqarat Real Estate Development Company
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
BA at North America Direct, Inc.
 

Stability Issues

Sentiment score
8.2
GitLab is highly rated for stability, with users rarely experiencing performance issues, bugs, or downtime despite minor upgrade challenges.
Sentiment score
8.2
ServiceNow Strategic Portfolio Management is highly reliable, with excellent stability and minor issues promptly resolved by support.
I have not encountered any performance or stability issues with GitLab so far.
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
The updates are frequent and demanding, happening at least once a week due to security reasons.
Chief Technology Officer at Acclym
We raised a request with GitLab support, but they were unable to help because they could not find the root cause of what went wrong.
Assistant Manager at a tech vendor with 10,001+ employees
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
BA at North America Direct, Inc.
 

Room For Improvement

GitLab users face challenges with integration, documentation, pricing, and scalability, with improvements needed in security, performance, and flexibility.
ServiceNow Strategic Portfolio Management needs UI simplification, better integration, improved reporting, more automation, and enhanced documentation for usability.
It would be beneficial to have a user-friendly interface for setting up these configurations, instead of just writing YAML files.
IT Manager at a tech company with 5,001-10,000 employees
It is essential to conduct proper testing, such as unit tests and code coverage, within the SDLC pipelines.
Manager, Engineering at 7-Eleven
GitLab can improve its user interface to make conflict resolution more user-friendly.
Senior Application Developer at IBM
The integration of artificial intelligence is something my customer is considering for future upgrades.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
Architect at Mindsprint
Making the product more cost-beneficial would help more organizations consider investing in it.
Senior Analyst at DXC Technology
 

Setup Cost

GitLab provides free and paid plans, with perceived reasonable pricing, though higher for small teams needing advanced features.
Enterprise buyers find ServiceNow Strategic Portfolio Management generally more expensive, suited for large organizations, with varied opinions on pricing.
Even when working in other small organizations, we opted for GitLab as it was cost-efficient.
Senior Application Developer at IBM
The pricing of GitLab is reasonable, aligning with what I consider to be average compared to competitors.
IT Manager at a tech company with 5,001-10,000 employees
The price is high, and it limits user accessibility.
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
If a company is prepared to get a return on the investment, the price is worth it.
IT Leadership at a computer software company with 201-500 employees
It's a bit costly currently.
Senior Analyst at DXC Technology
The pricing is rated six, as it's relatively low-medium compared to other solutions.
Head of Business Agility and Development at Aqarat Real Estate Development Company
 

Valuable Features

GitLab excels with a user-friendly interface, robust CI/CD, strong integrations, security, automation, and multi-cloud support for developers.
ServiceNow Strategic Portfolio Management enhances project visibility and control with integration, flexibility, and advanced analytics for better decision-making.
As we implement automated testing and DevSecOps, it speeds up the process by forty to sixty percent.
Platform Engineer & Manager at a computer software company with 51-200 employees
The Ultimate version offers enhanced features for security scanning through DAST and SAST analysis, which have greatly benefitted our project workflow.
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
By integrating GitLab as a DevOps platform, we have enhanced agility, improved our time to market, and different teams can work collaboratively on various projects.
Manager, Engineering at 7-Eleven
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Senior Analyst at DXC Technology
Aligning the portfolio with overall strategy and goals is essential for success.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
IT Leadership at a computer software company with 201-500 employees
 

Categories and Ranking

GitLab
Ranking in Enterprise Agile Planning Tools
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
91
Ranking in other categories
Application Security Tools (11th), Build Automation (1st), Release Automation (2nd), Static Application Security Testing (SAST) (9th), Rapid Application Development Software (11th), Software Composition Analysis (SCA) (4th), Fuzz Testing Tools (2nd), DevSecOps (1st)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (4th)
 

Mindshare comparison

As of January 2026, in the Enterprise Agile Planning Tools category, the mindshare of GitLab is 31.2%, down from 31.5% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 4.5%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools Market Share Distribution
ProductMarket Share (%)
GitLab31.2%
ServiceNow Strategic Portfolio Management4.5%
Other64.3%
Enterprise Agile Planning Tools
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Role-based workflows have transformed daily deployments and improve team collaboration
GitLab has role-based access control, so when a team member needs to make a code change, they cannot directly apply it to the environment but must put in a merge request. Once a senior reviews the code and approves it, then it is implemented across the environment, making it safer and allowing everyone to experience the process. The best features GitLab offers are version control and automation, which are the major things that stand out to me. When it comes to access, the login is very smooth, with just one login integrated with our Okta, allowing everyone to log in easily. Deployments become much easier, and that is how GitLab helps. The automation features make my work easier because we use a tool called AWX, which is connected to GitLab. Whenever we run a job on AWX, it directly checks the code and uses it. Since the code is not preserved locally but kept in the cloud, it is safe and nobody can tamper with it. When it comes to safety, that is a major thing. Automation features allow the code to be accessed from any tools we use, so the jobs we run are helping tremendously and doing their work perfectly. For pipeline tasks, we have created a significant amount of pipelines, which are all hosted in GitLab. Running the pipelines has become much easier, and they are doing a perfect job, helping tremendously in our day-to-day activities. GitLab has positively impacted my organization because previously we stored code locally on servers, leading to many risks. Since GitLab came into our environment, our integration and deployments became much easier, helping our work become much smoother. Improvements from GitLab have led to better team collaboration because when several people are working, they can all edit the code and submit it as a merge request, and once approved, it reflects directly to the main branch. Many can work at the same time. When it comes to deployments, deploying has become much faster since we started using GitLab, and even if errors occur, we can spot them easily and troubleshoot, which has helped tremendously.
SH
Architect at Mindsprint
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.
report
Use our free recommendation engine to learn which Enterprise Agile Planning Tools solutions are best for your needs.
880,844 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Government
11%
Manufacturing Company
11%
Manufacturing Company
13%
Financial Services Firm
13%
Government
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business36
Midsize Enterprise10
Large Enterprise46
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise23
 

Questions from the Community

What do you like most about GitLab?
I find the features and version control history to be most valuable for our development workflow. These aspects provide us with a clear view of changes and help us manage requests efficiently.
What is your experience regarding pricing and costs for GitLab?
We are currently using general GitLab, not GitLab Premium.
What needs improvement with GitLab?
GitLab can be improved by being more responsive in the UI and offering better pricing for premium features, which would be useful for small startups. While GitLab's CI/CD is powerful, it is somewha...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
 

Also Known As

Fuzzit
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

1. NASA  2. IBM  3. Sony  4. Alibaba  5. CERN  6. Siemens  7. Volkswagen  8. ING  9. Ticketmaster  10. SpaceX  11. Adobe  12. Intuit  13. Autodesk  14. Rakuten  15. Unity Technologies  16. Pandora  17. Electronic Arts  18. Nordstrom  19. Verizon  20. Comcast  21. Philips  22. Deutsche Telekom  23. Orange  24. Fujitsu  25. Ericsson  26. Nokia  27. General Electric  28. Cisco  29. Accenture  30. Deloitte  31. PwC  32. KPMG
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about GitLab vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: December 2025.
880,844 professionals have used our research since 2012.