"It's helped us organize and collaborate with clients and has been a great foundation/framework to support our growth."
"Integrations such as the one for Slack have helped us receive updates on tasks immediately as they occur by other team members."
"The features that I have found most valuable include the dashboards, forms, and item and task tracking."
"The "My Week" view and task list are probably the most helpful for us - it's really great to set a project schedule and assign people to tasks."
"We use also integration with Jira, to see the updates so the CSM team can see the update from Jira."
"I like being able to customize your views."
"I like how you can trigger notifications and reminders automatically when different statuses are changed or updated."
"The automation process is one of the best."
"There are two things in particular that I enjoy. The first is the portfolio planning section. Another advantage is that it is highly customizable."
"We have a variety of different modules, but it is mainly used for costs, risks, and resources."
"The solution is performance-oriented and easily customized accordingly to many areas, such as performance KPI."
"We like the status report feature. It is something really valuable."
"The performance is good."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"Competitive in terms of research"
"It's a very complete solution."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The most important feature of ServiceNow IT Business Management is flexibility."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The tabs (color coding) featured is great for distinguishing different areas of our workflow."
"We need to have conversations within the platform."
"I wish there were better notifications and dashboard views with analytics around the status of projects, etc."
"More customizations for automation would be useful."
"It would be nice to have a general section at the top of each group."
"It would be great to have more options on the form for external use, and an easier exporting option for client answers (rather than copying and pasting from each section)."
"I'd like better CRM integrations."
"I do find the emails too frequent and notifications or inbox for things that aren't tagged for me inconvenient and occasionally confusing."
"They do not have anything that can assist customers with multi-year roadmap planning."
"Its stability should be improved. Its stability is the main issue, but we sometimes also have issues with calculations."
"More integration is needed with other kinds of products for better collaboration."
"The solution needs a few things in terms of resource management."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The price is too high."
"Dashboard interface is limited functionally and not very user friendly"
"It could be more user-friendly."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
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Planisware is ranked 9th in Project Portfolio Management with 4 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Project Portfolio Management with 9 reviews. Planisware is rated 7.8, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Planisware writes "Capably brings single source of truth to enterprise project portfolio management; provides consequential, flexible data display with effective visualization; integrated use of Agile, Kanban ". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "Integrates easily with other systems, helps in utilizing resources efficiently, and provides value for money". Planisware is most compared with Planview PPM Pro, SAP Portfolio and Project Management, Jira, Broadcom Clarity PPM and UMT360, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Broadcom Clarity PPM and Asana. See our Planisware vs. ServiceNow Strategic Portfolio Management report.
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We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
