Planisware vs ServiceNow Strategic Portfolio Management comparison

Planisware and ServiceNow are both solutions in the Project Portfolio Management category. Planisware is ranked #2 with an average rating of 8.0, while ServiceNow is ranked #6 with an average rating of 8.0. Planisware holds a 5.7% mindshare in PPM, compared to ServiceNow’s 4.7% mindshare. Additionally, 94% of Planisware users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Planisware

Read 17 Planisware reviews

4,126 Views
2,311 Comparison Views

94% willing to recommend

ServiceNow Strategic Portfo...

Read 36 ServiceNow Strategic Portfolio Management reviews

4,782 Views
2,008 Comparison Views

97% willing to recommend

Planisware

ServiceNow Strategic Portfo...

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Executive SummaryUpdated on Jun 3, 2026

Planisware and ServiceNow Strategic Portfolio Management compete in the project and portfolio management category, each providing unique benefits. Planisware holds an advantage in resource planning and adaptability, while ServiceNow excels with IT integration and analytics capabilities.

Features: Planisware provides extensive flexibility in project scheduling, resource planning, and cost management. It supports parametric estimation and integrates Agile management practices. ServiceNow offers comprehensive strategic alignment features with real-time analytics and end-to-end process management, from idea to implementation. Its integration capabilities with IT service management are noteworthy.

Room for Improvement: Planisware users express a need for improved integration with other tools and enhanced reporting and usability in the interface. Suggestions also include better responsiveness of technical support. ServiceNow could simplify its interface and improve real-time reporting and financial tool integration. Expanding agile functionalities and reducing project management complexity are also areas for growth.

Ease of Deployment and Customer Service: Planisware is flexible with cloud and on-premises deployment options, backed by experienced consulting for customer service, though support may sometimes be slow. ServiceNow offers robust integration with existing IT solutions, aiding in deployment, and provides bundled solutions to support adoption, despite some concerns about feature pricing.

Pricing and ROI: Both solutions are expensive. Planisware requires significant investment for full functionality, while ServiceNow, although more negotiable on pricing, still remains high for extra features. Users find the ROI justifiable when the tools are fully utilized.

To learn more, read our detailed Planisware vs. ServiceNow Strategic Portfolio Management Report (Updated: June 2026).

Buyer's Guide

Planisware vs. ServiceNow Strategic Portfolio Management

June 2026

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Helped 902,270 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

1.0

Planisware is highly valued in pharma for project management, though opinions differ on its financial benefits and effectiveness.

Sentiment score

6.9

ServiceNow Strategic Portfolio Management enhances team collaboration, cost visibility, business insights, and application consolidation for strong ROI.

It is primarily used for the pharma vertical and related fields, and since we were running a full ERP digital transformation project in the life sciences domain, it suited that requirement very well.

StevenThompson

Solution Architect at Think People

Sometimes I feel that the ROI is not optimal because we are totally dependent on Planisware's system stability.

Puja Mahato

Planisware Developer at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Planisware report

For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.

reviewer2669151

IT Leadership at a computer software company with 201-500 employees

For more quotes and insights, download the ServiceNow Strategic Portfolio Management report

Customer Service

Sentiment score

2.8

Planisware's customer service is enthusiastic yet dependent on costly advanced support, with some feedback noting varied response accuracy.

Sentiment score

6.7

ServiceNow Strategic Portfolio Management generally receives praise for customer service efficiency, despite some inconsistencies and customization challenges.

We experienced a couple of issues, and they responded and resolved the issues and bugs promptly.

StevenThompson

Solution Architect at Think People

The support was good, but there's more space for collaboration that we can do internally through Planisware, which was not the case.

Jyoti Shukla

Principal, Technical Project Management at Teletech Holdings

For more quotes and insights, download the Planisware report

They have knowledgeable teams across all levels.

Vishal Savajiani

Senior Analyst at DXC Technology

They should improve vendor compliance to align with ServiceNow's strategy.

Mohammad Shalan

Head of Business Agility and Development at Aqarat Real Estate Development Company

While they have a skilled team, reaching the right resource can sometimes be a challenge.

reviewer2669151

IT Leadership at a computer software company with 201-500 employees

For more quotes and insights, download the ServiceNow Strategic Portfolio Management report

Scalability Issues

Sentiment score

4.9

Planisware offers stable scalability on resourceful servers, with customization on-premises and strategic modifications for extensive user environments.

Sentiment score

7.7

ServiceNow Strategic Portfolio Management excels in scalability, supporting multiple functions and custom workflows across various enterprises efficiently.

The scalability of Planisware is good, as when you want to implement changes, you need to manage the process with your collaborators.

Anas SIWAR

Responsible for the Project Infrastructure at Comutitres

We experienced crashes in the upcoming year, but these mostly occurred on weekends, which minimized the impact on our users.

Puja Mahato

Planisware Developer at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Planisware report

Scalability is critical for our clients as they deal with numerous projects and changes.

Mohammad Shalan

Head of Business Agility and Development at Aqarat Real Estate Development Company

Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.

SwethaChandrasekaran

BA at North America Direct, Inc.

For more quotes and insights, download the ServiceNow Strategic Portfolio Management report

Stability Issues

Sentiment score

6.4

Planisware, especially in SaaS, is stable and reliable, with minor bugs, and praised by companies like Pepsico and Ford.

Sentiment score

8.2

ServiceNow Strategic Portfolio Management is highly reliable, with excellent stability and minor issues promptly resolved by support.

They have made significant improvements, but still, there is a long way to go in terms of their flexibility, adaptability, and usability.

Avinash Padmanabhan

Solution Architect | Planisware Consultant at Schlumberger

Sometimes the ROI is affected because we are totally dependent on Planisware's system stability.

Puja Mahato

Planisware Developer at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Planisware report

I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.

SwethaChandrasekaran

BA at North America Direct, Inc.

For more quotes and insights, download the ServiceNow Strategic Portfolio Management report

Room For Improvement

Planisware needs enhancements in integration, UI/UX, reporting, accessibility, stability, collaboration, flexibility, and third-party system integration.

ServiceNow Strategic Portfolio Management needs UI simplification, better integration, improved reporting, more automation, and enhanced documentation for usability.

Better integrations to JIRAs and perhaps open APIs for task management would be super beneficial.

StevenThompson

Solution Architect at Think People

The reports should be improved because all companies now need reporting, and with tools such as Grafana or Tableau, Planisware needs to add interfaces for data lakes since all companies require this.

Anas SIWAR

Responsible for the Project Infrastructure at Comutitres

We have experienced crashes in Planisware and system slowdowns.

Puja Mahato

Planisware Developer at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Planisware report

The integration of artificial intelligence is something my customer is considering for future upgrades.

Mohammad Shalan

Head of Business Agility and Development at Aqarat Real Estate Development Company

The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.

Shadab Hussain

Freelancer at a media company with 1,001-5,000 employees

Making the product more cost-beneficial would help more organizations consider investing in it.

Vishal Savajiani

Senior Analyst at DXC Technology

For more quotes and insights, download the ServiceNow Strategic Portfolio Management report

Setup Cost

Planisware is a costly tool with licensing, setup, support, and training expenses, requiring strategic management commitment.

Enterprise buyers find ServiceNow Strategic Portfolio Management generally more expensive, suited for large organizations, with varied opinions on pricing.

No quotes available

For more quotes and insights, download the Planisware report

If a company is prepared to get a return on the investment, the price is worth it.

reviewer2669151

IT Leadership at a computer software company with 201-500 employees

It's a bit costly currently.

Vishal Savajiani

Senior Analyst at DXC Technology

The pricing is rated six, as it's relatively low-medium compared to other solutions.

Mohammad Shalan

Head of Business Agility and Development at Aqarat Real Estate Development Company

For more quotes and insights, download the ServiceNow Strategic Portfolio Management report

Valuable Features

Planisware provides robust project management with resource planning, data integration, Agile support, and built-in BI tools for enhanced decision-making.

ServiceNow Strategic Portfolio Management enhances project visibility and control with integration, flexibility, and advanced analytics for better decision-making.

The tools communicate with other tools, making it effective, and when we have a new resource, we can add it and send it to the resource management team, who can view it in Planisware.

Anas SIWAR

Responsible for the Project Infrastructure at Comutitres

For more quotes and insights, download the Planisware report

The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.

Vishal Savajiani

Senior Analyst at DXC Technology

Aligning the portfolio with overall strategy and goals is essential for success.

Mohammad Shalan

Head of Business Agility and Development at Aqarat Real Estate Development Company

The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.

reviewer2669151

IT Leadership at a computer software company with 201-500 employees

For more quotes and insights, download the ServiceNow Strategic Portfolio Management report

Categories and Ranking

Planisware

Ranking in Project Portfolio Management

2nd

Average Rating

7.8

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Strategic Portfo...

Ranking in Project Portfolio Management

6th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Enterprise Agile Planning Tools (3rd)

Mindshare comparison

As of June 2026, in the Project Portfolio Management category, the mindshare of Planisware is 5.7%, down from 10.5% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 4.7%, down from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Portfolio Management Mindshare Distribution
Product	Mindshare (%)
Planisware	5.7%
ServiceNow Strategic Portfolio Management	4.7%
Other	89.6%

Project Portfolio Management

Featured Reviews

StevenThompson

Solution Architect at Think People

Highly robust tool enhances project management for large-scale programs

The tool can be improved with integrations to Agile tools. We used Azure DevOps, which I dislike. Better integrations to JIRAs and perhaps open APIs for task management would be super beneficial. As a project management tool, it is perfect, but the ability to be agile with task management could improve it. There is always an opportunity for more flexibility regarding integrated reporting. The project dashboard feature worked perfectly for small to small-medium projects, but on a large scale, it was not flexible enough to handle a program-level dashboard. However, that is probably a nice-to-have rather than a need-to-have. The integrations to Agile are essential; we had to do a full build to accomplish that.

Read full review

SwethaChandrasekaran

BA at North America Direct, Inc.

Has improved workflow automation and provided visibility through seamless integrations and intuitive reporting

I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information.

Read full review

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Top Industries

By visitors reading reviews

Manufacturing Company

20%

Financial Services Firm

10%

Energy/Utilities Company

Comms Service Provider

Financial Services Firm

13%

Manufacturing Company

10%

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	26

Questions from the Community

What is your experience regarding pricing and costs for Planisware?

Planisware is very costly. I can comment that it's expensive, and even the consultants from Planisware charge a very high rate for their time. Generally speaking, they are expensive.

See all answers

What needs improvement with Planisware?

See all answers

What is your primary use case for Planisware?

My use cases involve building out a template library based on our methodology and continuing to iterate on that. We used a template, and basically, to start this out, we built out the template libr...

See all answers

What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?

The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...

See all answers

What needs improvement with ServiceNow Strategic Portfolio Management?

See all answers

What is your primary use case for ServiceNow Strategic Portfolio Management?

We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...

See all answers

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Compared 3% of the time

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Product Reports

Buyer's Guide

Planisware

June 2026

Download Planisware product report

Buyer's Guide

ServiceNow Strategic Portfolio Management

May 2026

ServiceNow Strategic Portfolio Management report

Download ServiceNow Strategic Portfolio Management product report

Also Known As

No data available

IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM

Overview

Planisware offers powerful project, resource, and portfolio management, acclaimed for adaptability and integration capabilities, especially in complex R&D projects, data centralization, and business case prioritization.

Planisware stands out with its advanced reporting tools, customizable views, and agile management. Equipped with an inbuilt BI tool, it enhances data analysis without external applications. Organizations appreciate resource capacity planning, scenario planning, and strategic portfolio alignment, resulting in reduced IT dependency and improved decision-making. Users note areas for improvement in reporting, interface, and accessibility, particularly for non-clients and beginners. Enhanced integrations with Agile tools and better error visibility are desired, along with advancements in collaboration features.

What are Planisware's key features?

Project and Portfolio Management: Centralizes project data for strategic planning.
Resource Capacity Planning: Optimizes resource allocation effectively.
Advanced Reporting Tools: Provides insightful data analysis and visualization.
Built-in BI Tool: Offers enhanced data analysis functionalities.
Scenario Planning: Assists in evaluating different strategic options.

What benefits should users expect from Planisware?

Reduced IT Dependency: Simplifies technical support needs.
Improved Decision-Making: Strengthens strategic and financial planning.
Data Centralization: Facilitates comprehensive data management.
Integration with Systems like SAP: Ensures seamless data exchange.

Planisware is implemented across sectors such as energy, pharma, and automobiles, providing solutions for project structuring, CapEx control, and enterprise portfolio optimization. Its integration capabilities with systems like SAP enable seamless financial data exchange, supporting consistent operations and diverse business needs.

Planisware

ServiceNow Strategic Portfolio Management offers streamlined project alignment, resource and incident management, and supports ITSM integration with a flexible interface for seamless organizational operation. Providing real-time analytics and hybrid capabilities, it centrally manages portfolios and risks.

ServiceNow Strategic Portfolio Management focuses on integrating diverse methodologies and centralized management, enabling organizations to align projects with strategic goals. It facilitates integrated workflows and seamless integration with platforms such as Microsoft Azure. While delivering powerful reporting features and centralized demand and risk management, it requires some interface enhancements and more robust financial integration. The initial setup can be complex with many features needing customization. Users desire improved real-time reporting and dashboard capabilities, while the pricing can be challenging for smaller entities. Enhanced real-time export-import functionality, advanced resource management, and additional ready-to-use templates are anticipated for better usability.

What are the key features of ServiceNow Strategic Portfolio Management?

Project Alignment: Aligns projects with strategic objectives, enhancing decision-making.
Resource Management: Efficient resource allocation supporting productivity.
Incident Management: Integrated incident resolution for streamlined workflows.
Real-Time Analytics: Facilitates informed decision-making using live data insights.
Seamless Integrations: Integrates with platforms like Microsoft Azure for cohesive operations.

What benefits and ROI should organizations expect when using ServiceNow Strategic Portfolio Management?

Enhanced Productivity: Streamlined processes boost operational efficiency.
Improved Decision-Making: Centralized data aids in strategic business decisions.
Risk Management: Comprehensive risk oversight helps mitigate potential issues.
Cost Management: Optimizes financial management within project portfolios.
Flexibility: Supports agile methodologies for adaptable operations.

ServiceNow Strategic Portfolio Management is implemented across industries to support project management, resource allocation, and incident and demand management. It aids in aligning project initiatives with corporate objectives, supports integrated workflows with ServiceNow modules, and facilitates contract and vendor management in technology, healthcare, and finance sectors. Users engage with it for Agile development and financial management, benefiting from streamlined operations and enhanced productivity.

ServiceNow

Sample Customers

Apotex, Alstom Transport, HP, Stryker, Rexam, Jotun, Gelita, Kraton Performance Polymers, Abbvie, Rio Tinto Alcan, Maruho, Teva, SK Chemicals

Proximus, UNT SYSTEM, SAP SuccessFactors

Buyer's Guide

Planisware vs. ServiceNow Strategic Portfolio Management

June 2026

Free Report: Planisware vs. ServiceNow Strategic Portfolio Management

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