Broadcom Clarity and ServiceNow Strategic Portfolio Management are prominent contenders in the enterprise solutions market. Broadcom Clarity appears to have an edge in resource management and integrations, whereas ServiceNow strengthens its position with comprehensive platform capabilities and agile handling.
Features: Broadcom Clarity focuses on project management functionalities with interactive dashboards, resource allocation oversight, and effective budget handling. Its strengths include global operation visibility and seamless integration with applications like Jaspersoft reports. ServiceNow offers adaptability with extensive integration capabilities, supporting agile and hybrid project methodologies. It includes a user-friendly interface and holistic business operations management.
Room for Improvement: Broadcom Clarity requires improvements in user interface responsiveness and reporting capabilities. Integrating with newer technologies and enhancing educational resources are also necessary. ServiceNow could benefit from better resource management, a more intuitive interface, and improved agile project handling, especially in financial integration and portfolio visualization.
Ease of Deployment and Customer Service: Broadcom Clarity provides flexible deployment options, suitable for organizations with specific hosting needs. Customer support satisfaction is varying, often reliant on user expertise for complex configurations. ServiceNow is mainly used as a cloud solution, offering consistent support but requiring clearer communication regarding customization processes.
Pricing and ROI: Broadcom Clarity offers competitive pricing with flexible licensing options, appealing to budget-conscious enterprises but may be considered costly for smaller entities. The ROI is significant with extensive use. ServiceNow is perceived as pricier, potentially limiting access for medium-sized companies. However, it justifies the cost through robust features and integration capabilities, with common pricing negotiations to align better with business needs.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
Customers receive 24/7 support as long as they have a license.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
Technical support from ServiceNow is good, as the HI ticket system is available for any module, including SPM.
We have customers ranging from 50 users to 100 to 200,000 users.
Scalability is critical for our clients as they deal with numerous projects and changes.
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
We are having difficulty using the Broadcom mobile application, which is not compatible with our network and inflow settings.
Broadcom Clarity could improve by adding artificial intelligence and reporting capabilities.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
The integration of artificial intelligence is something my customer is considering for future upgrades.
It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
The least price works out to about fifty dollars per month per user.
If a company is prepared to get a return on the investment, the price is worth it.
It's a bit costly currently.
A pricing model adjustment is needed for better alignment with customer usage.
The most valuable features of Broadcom Clarity are the roadmap feature and the hierarchy feature, which allow rolling up all the projects into programs and portfolios.
The valuable feature is the portfolio management, which includes project management and status reporting, managing the projects and programs at a portfolio level.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow.
| Product | Market Share (%) |
|---|---|
| Broadcom Clarity | 8.1% |
| ServiceNow Strategic Portfolio Management | 8.3% |
| Other | 83.6% |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 11 |
| Large Enterprise | 116 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 23 |
Clarity is the Project and Portfolio Management (PPM) solution created by Broadcom. The platform aims to help medium and large organizations to manage products and services. Clarity features scoreboards, financial analysis tools, and more.
The platform facilitates the delivery of projects and programs and can accelerate an organization’s digital transformation. It allows users to create initiatives, add budgets and projects with a few clicks, and assign and track teams. It shortens the time to make changes to projects to minutes instead of days.
Broadcom Clarity PPM features in-app collaboration and timesheets accessible via mobile devices. Users can access the platform via desktop or mobile. The platform can be deployed on premises or as a cloud-based service with a hosted or SasS delivery.
How does it work?
Clarity’s Strategic Portfolio Management enables planning and prioritizing of work to fit customer demands and business needs, managing the value stream from concept to cash.
Broadcom Clarity PPM Key Features
Other features include:
Broadcom Clarity PPM Benefits
Broadcom Clarity PPM Use Cases
Organizations use Clarity PPM for a variety of use cases:
Reviews from Real Users
"Broadcom Clarity PPM is a high-value product that helps users become productive. It's a very stable, scalable, and fast platform, even from a self management perspective," says Mohammad J., Senior Clarity PPM Technical Consultant at Al Rajhi Bank.
A Director of Operations at a tech services company adds that "It's very good out of the box, without configurations required."
Sergio C., Service Delivery Manager at Syntech, says, "The most valuable feature is the portfolio functionality because we have the ability to work with different scenarios and many kinds of financial management. We can integrate with ERP, and with other solutions from third-party vendors. The financial model in Broadcom Clarity PPM, it's the most valuable aspect."
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.
Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.
ServiceNow SPM Best Practices
ServiceNow Strategic Portfolio Management Benefits:
ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:
ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.
Reviews from Real Users
“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company
“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited
“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.
We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
