Pega Robotic Process Automation Reviews

ROI from Pega Robotic Process Automation averages 2 FTE benefits per robot, though this can vary based on domain, process, and application use. Generally, Pega Robotics provides a favorable return, with instances of profits increasing by 7.5% in a quarter. Many have experienced notable returns from their investment.

Enterprise users report diverse experiences with Pega Robotic Process Automation pricing. Many find it expensive but consider it worth the cost, particularly for Fortune 500 companies. Pricing structures vary, including annual, quarterly, per machine, and pay-as-you-go models. Licensing often includes a package with BPM products and is US-centric, possibly leading to higher costs in other regions. Some users note Pega is competitive with UiPath and Automation Anywhere but offers lower costs compared to Blue Prism.

• "The licensing cost is too high."
• "I would rate the product's pricing a nine out of ten."
• "Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

Organizations primarily utilize Pega Robotic Process Automation for automating various processes across multiple industries such as banking, telecom, and government. It is deployed in tasks like compliance checks, fraud investigation, customer service transitions, data extraction, and financial processes. Users benefit from features like intelligent workflow management and adaptive decision-making. With its capabilities, Pega enhances manual task efficiency by integrating systems and streamlining operations using both RPA and RDA bots.

Multiple users experience varying levels of support with Pega Robotic Process Automation. Some find the technical support knowledgeable and timely, while others note delays, especially with complex issues. Community support receives praise, assisting effectively with queries. Response times differ due to regional factors and ticket volume. While some users received excellent customer service, others rely on consultants for assistance. Pega provides support at non-standard hours, accommodating global needs, though some see room for improvement in certain respects.

Users found Pega Robotic Process Automation's initial setup generally straightforward and easy, though some faced challenges with newer versions and configurations. Setup time varied, with some completing in hours, while others required weeks. Complexity was influenced by the project's nature, team size, and existing infrastructure. Larger teams often managed deployment and maintenance, and some users required additional setup for configuration files on newer operating systems. Deployment tended to be simpler after initial configuration.

Pega Robotic Process Automation is considered scalable by multiple organizations. Scalability depends on proper integration, especially with the Pega platform. While some find it straightforward, others see room for improvement, rating it around 7-8 out of 10. Several customers, ranging from small to enterprise-sized, have successfully scaled with varying team sizes. Limitations often arise from user environments rather than Pega itself. Cloud deployment is noted as easier compared to on-premise setups.

Pega Robotic Process Automation is considered stable by many, with ratings often around seven to eight out of ten. Users report minimal technical issues, citing factors like capacity planning and performance of target applications. Integrations and patch deployments are also highlighted positively. While stability was initially a concern in earlier versions, recent iterations show improvement, deemed reliable with few bugs or glitches. Some issues were linked to host application infrastructure rather than Pega itself.