Pega Robotic Process Automation vs Tungsten TotalAgility comparison

Pega and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. Pega is ranked #19 with an average rating of 6.7, while Tungsten Automation is ranked #20 with an average rating of 8.0. Pega holds a 3.0% mindshare in RPA, compared to Tungsten Automation’s 0.9% mindshare. Additionally, 87% of Pega users are willing to recommend the solution, compared to 90% of Tungsten Automation users who would recommend it.

Pega Robotic Process Automa...

Read 25 Pega Robotic Process Automation reviews

2,144 Views
1,951 Comparison Views

87% willing to recommend

Tungsten TotalAgility

Read 23 Tungsten TotalAgility reviews

2,162 Views
778 Comparison Views

90% willing to recommend

Pega Robotic Process Automa...

Tungsten TotalAgility

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Pega Robotic Process Automation and Tungsten TotalAgility based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Pega Robotic Process Automation vs. Tungsten TotalAgility Report (Updated: December 2025).

Buyer's Guide

Pega Robotic Process Automation vs. Tungsten TotalAgility

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Robotic Process Automa...

Ranking in Robotic Process Automation (RPA)

19th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Tungsten TotalAgility

Ranking in Robotic Process Automation (RPA)

20th

Average Rating

8.2

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

Intelligent Document Processing (IDP) (5th), Business Orchestration and Automation Technologies (25th)

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Pega Robotic Process Automation is 3.0%, up from 2.7% compared to the previous year. The mindshare of Tungsten TotalAgility is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Pega Robotic Process Automation	3.0%
Tungsten TotalAgility	0.9%
Other	96.1%

Robotic Process Automation (RPA)

Featured Reviews

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

Has raised concerns due to outdated framework and high ownership costs

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

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Ross Macadam

Director at iicon ltd

Has faced challenges adapting to evolving capture methods and competitive integrations

It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a scalable solution."

"I am impressed with the tool's recording feature."

"The most valuable features are the loops to lookup tables to read the data."

"It is a good and matured solution."

"It helped cut short the release cycle by almost 40% compared to the previous solution."

"Using the tool actually ends up teaching you about making workflows more efficient."

"Its stability has been good."

"If you want to make any kind of base automation, you can easily code exactly what you want."

More Pega Robotic Process Automation pros

"Its integration capabilities are valuable. It has low code/no code features. You have to do minimal coding."

"It's not so complex to design what you need to."

"Kofax TotalAgility is a great design tool for reading handwritten invoices."

"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."

"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."

"Great with recognition providing a high level of confidence."

"Data extraction and auto-classification are great features."

"Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features."

More Tungsten TotalAgility pros

Cons

"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."

"The orchestration needs to be better."

"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."

"It's difficult not knowing when alerts will arrive."

"I would like to see an enhanced auditing feature included."

"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently."

"The solution's configuration and settings could be more comprehensive."

"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."

More Pega Robotic Process Automation cons

"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."

"The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product."

"Sometimes there isn't enough accuracy when it comes to extracts."

"The Transformation Designer of KTA can be made better."

"Lacks sufficient inbuilt features."

"Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it."

"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."

"Table line item extraction is not possible through Quick Capture."

More Tungsten TotalAgility cons

Pricing and Cost Advice

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"I would rate the product's pricing a nine out of ten."

"Pega is pretty costly."

"Pega Robotic Process Automation is an expensive solution."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"The licensing cost is too high."

"I was not involved in licensing and pricing, but it is worth the cost."

"The price of this solution is less than some of the competition."

"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."

"It is slightly more expensive than other tools."

"Kofax TotalAgility is very expensive."

"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Manufacturing Company

14%

Computer Software Company

10%

Outsourcing Company

Financial Services Firm

18%

Computer Software Company

10%

Insurance Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	13

Questions from the Community

What do you like most about Pega Robotic Process Automation?

The solution's automation handling capability has positively impacted the overall automation process in my experience.

See all answers

What is your experience regarding pricing and costs for Pega Robotic Process Automation?

I would rate the pricing a six out of ten, with ten being expensive.

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What needs improvement with Pega Robotic Process Automation?

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What do you like most about Kofax TotalAgility?

The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI.

See all answers

What needs improvement with Kofax TotalAgility?

See all answers

What is your primary use case for Kofax TotalAgility?

I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of unstructured or semi-structured content across a range of processes that need t...

See all answers

Comparisons

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 39% of the time

UiPath Platform vs Pega Robotic Process Automation

Compared 27% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 7% of the time

IPsoft 1RPA vs Pega Robotic Process Automation

Compared 6% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 5% of the time

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UiPath IXP vs Tungsten TotalAgility

Compared 18% of the time

ABBYY Vantage vs Tungsten TotalAgility

Compared 10% of the time

OpenText Capture vs Tungsten TotalAgility

Compared 9% of the time

UiPath Platform vs Tungsten TotalAgility

Compared 9% of the time

Tungsten RPA vs Tungsten TotalAgility

Compared 8% of the time

More Tungsten TotalAgility Competitors

Product Reports

Buyer's Guide

Pega Robotic Process Automation

January 2026

Download Pega Robotic Process Automation product report

Buyer's Guide

Tungsten TotalAgility

January 2026

Download Tungsten TotalAgility product report

Also Known As

Pega RPA, OpenSpan

Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM

Overview

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Pega

Tungsten TotalAgility revolutionizes customer experience and organizational efficiency by integrating content-intensive workflow automation with advanced technologies like low-code process design and AI-driven intelligent document processing. Offering multiple deployment options including public cloud or preferred cloud service, TotalAgility empowers organizations to choose the solution that best fits their needs. With leading document intelligence, low-code automation, and end-to-end business process handling, TotalAgility ensures seamless workflow orchestration and task automation. Additionally, the platform delivers a frictionless development experience and a comprehensive single-vendor solution, eliminating the need for complex third-party arrangements. The recent unveiling of the TotalAgility-Azure OpenAI Connector further enhances the platform with cutting-edge Generative AI technology, enabling deep understanding, tailored responses, and diverse content creation. TotalAgility stands as the ultimate choice for unlocking innovation, maximizing workforce capacity, and improving customer engagement while ensuring governance, security, and agility for the future.

Tungsten Automation

Sample Customers

eBay Enterprise, M&I Bank

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Buyer's Guide

Pega Robotic Process Automation vs. Tungsten TotalAgility

December 2025

Free Report: Pega Robotic Process Automation vs. Tungsten TotalAgility

Find out what your peers are saying about Pega Robotic Process Automation vs. Tungsten TotalAgility and other solutions. Updated: December 2025.

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