Oracle Eloqua Reviews

Enterprise users report that Oracle Eloqua involves premium costs, with options based on database size or user number. Basic monthly pricing starts at $2,000 per user, with advanced versions costing more. Licensing fees are typically annual, with additional charges for custom features. Costs are considered high, but negotiable alongside other Oracle products. Some perceive the solution as affordable due to flexibility and value, rating it competitive on the market scale.

• "It's quite expensive."
• "Oracle Eloqua can be expensive compared to alternatives."
• "Oracle Eloqua is quite an affordable solution."

Oracle Eloqua is primarily used for marketing activities including email sending, creation of segments, tracking, analysis, and landing page development. Users engage with B2B and B2C customers through digital marketing, utilizing email, SMS, and other channels for campaigns. They manage customer journeys, lead campaigns, and integration with CRM tools like Salesforce. Organizations also perform lead scoring, asset creation, and leverage Oracle cloud for deployment purposes.

Customer service and support of Oracle Eloqua are knowledgeable but can require prompting for follow-ups. Users appreciate the helpfulness of support at meetings and find critical issue responses excellent. Some users express frustration over communication protocols, such as needing tickets before calls. Documentation could be more detailed. Users occasionally contact support for assistance with business challenges and suggest enhancements. Specialty contacts within organizations typically handle interactions with Oracle Eloqua support, ensuring swift communication when needed.

Many find Oracle Eloqua's initial setup complex and time-consuming, often requiring professional expertise. Some describe it as straightforward with cloud deployment simplifying the process. Experiences vary; while some encounter challenges needing multiple months or specialized roles, others find the setup simple and adaptable. Oracle Eloqua's demand for technical skills varies, affecting ease and duration of implementation, but cloud-based deployment has made configuration more manageable and offers customization to fit business needs.

Oracle Eloqua is recognized for its scalability, appealing to enterprises managing numerous entities. It offers robust scalability upwards but can become costly when scaling down. Many companies leverage it regularly for communications, with some engaging hundreds or thousands of users. Marketing teams utilizing Oracle Eloqua typically consist of numerous employees, and its scalable nature is reflected in its licensing structure. Users across various businesses have positively noted its ability to handle different usage demands.

Oracle Eloqua generally shows strong stability according to feedback from multiple users. However, some note occasional issues such as unreliable form submittals and size restrictions on file hosting. Users appreciate the infrequent downtime and satisfactory campaign performance. Meanwhile, recent updates introduced bugs despite enjoying a longstanding interface. Maintenance notifications are prompt, aiding in a stable experience. Overall, stability ratings vary, with some rating it as high as seven out of ten.