Twilio Reviews

Name: Twilio
Brand: Twilio
Rating: 4.0 (5 reviews)

Vendor: Twilio

4.0 out of 5

5 reviews
83% willing to recommend

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What is Twilio?

Twilio started out to democratize communications, giving developers the power to make a phone ring with just a few lines of code. Over the years, the platform has evolved to address nearly every channel that companies use to communicate with their customers, including voice, video, SMS, chat, smart speakers like Alexa, and messaging apps like Facebook Messenger, WhatsApp, and more.

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Twilio is the #1 ranked solution in top Communications Platform as a Service providers. PeerSpot users give Twilio an average rating of 8.0 out of 10. Twilio is most commonly compared to Avaya Infinity Platform: Twilio vs Avaya Infinity Platform. Twilio is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 11% of all views.

Buyer's Guide

Avaya Infinity Platform vs. Twilio

February 2026

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Helped 884,076 peers since 2012

Featured Twilio reviews

Megha Shyam K

Head Of Data Engineering at Healthcare AI based start-up

I switched from Twilio six months ago because we cannot change the configuration in a few integrations. We cannot do more than what is offered natively. A few people from our organization had a wrapper class for the integration code to help us change a few configurations or add a few metadata aspects. The product must provide a developer-friendly way of changing and modifying the integrations. It must be added to the future releases.

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Gustavo Mejía

Technical Lead at Novateva

We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided officers and agents a more comfortable and organized way to either send blast messages or have conversations with clients, rather than using a cell phone. Another use case was with…

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reviewer2542086

CTO at a financial services firm with 11-50 employees

We use the solution for two factor authentication. I've integrated Twilio into our customer communication workflow for two-factor authentication and SMS messaging. It's very easy to use with good documentation. The main issue I've encountered is sometimes slow SMS delivery in South America. I…

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Twilio mindshare

As of March 2026, the mindshare of Twilio in the Communications Platform as a Service (CPaaS) category stands at 31.5%, down from 36.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Communications Platform as a Service (CPaaS) Mindshare Distribution
Product	Mindshare (%)
Twilio	31.5%
MessageBird	13.2%
Vonage Communications APIs	11.2%
Other	44.099999999999994%

Communications Platform as a Service (CPaaS)

Key learnings from peers

Valuable Features

"The best features Twilio offers, in my experience, are the simplicity of the integration and the reliability of delivery of messages globally."
"Twilio provides an easier and more organized way for officers and agents to communicate with clients, either through SMS or email, rather than using personal devices."
"I've integrated Twilio into our customer communication workflow for two-factor authentication and SMS messaging. It's very easy to use with good documentation."

Room for Improvement

"Customer support should improve in responsiveness and receptibility."
"The main issue I've encountered is sometimes slow SMS delivery in South America."
"There are issues regarding stability, and I would rate it as two out of ten."

Pricing

"The tool is not cheap but not expensive."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Twilio Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Manufacturing Company

11%

Computer Software Company

10%

Performing Arts

10%

Financial Services Firm

Comms Service Provider

Government

Healthcare Company

Wholesaler/Distributor

University

Media Company

Energy/Utilities Company

Retailer

Logistics Company

Educational Organization

Outsourcing Company

Real Estate/Law Firm

Transportation Company

Recreational Facilities/Services Company

Renewables & Environment Company

Consumer Goods Company

Non Profit

Marketing Services Firm

Legal Firm

Insurance Company

Hospitality Company

Construction Company

Compare Twilio with alternative products

Learn more about Twilio

Twilio customers

Lyft, Nordstrom, Zendesk, Twitch, Coca-Cola, Airbnb, Twitter, Dell, American Red Cross

Product Categories

Communications Platform as a Service (CPaaS)

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Twilio Reviews Summary
Author info	Rating	Review Summary
Head Of Data Engineering at Healthcare AI based start-up	3.5	I used Twilio for voice support and appreciated its easy-to-use drag-and-drop tool, Twilio Studio. However, I switched due to its limited configuration options, which lacked developer-friendly integration changes, despite it offering the best Studio capabilities.
Technical Lead at Novateva	4.0	I integrated Twilio to enhance communication by connecting SMS with a user interface and utilized SendGrid for dynamic email templates. While SendGrid excelled in email delivery, customer support needs faster response times. I previously used Fireblocks before adopting Twilio.
CTO at a financial services firm with 11-50 employees	3.5	I use Twilio for two-factor authentication and SMS messaging integration in our customer communication workflow. It's user-friendly with excellent documentation. However, I've noticed slow SMS delivery in South America. Overall, it effectively meets our needs.
Professional Freelancer at Freelancer	5.0	I use Twilio for sending messages and managing communications like SMS alerts and WhatsApp. Its features, such as chat and call routing, efficiently handle customer inquiries. There isn't much to improve, and its comprehensive capabilities meet our business needs.
Chief Operations Officer at a tech vendor with 1-10 employees	4.0	No summary available