OpenText 360 for SharePoint Reviews

OpenText 360 for SharePoint from an on-premises perspective yields significant ROI. Organizations note a 100% return, experiencing increased efficiency by managing documents effectively while avoiding local server issues. The tool ensures substantial time and resource savings, reflected in its continued use over three years with expanded server deployment. Despite not utilizing the cloud version, its consistent application provides excellent ROI, contributing to growing adoption within teams.

OpenText 360 for SharePoint's pricing is generally seen as more expensive than Microsoft SharePoint, with a complex licensing structure that requires significant investment, particularly for the on-premises version. Many users find the price reasonable but face challenges with its intricate licensing conditions, which require expertise to navigate. Subscription-based licensing is available and may offer cost advantages, especially via SaaS models. Enterprise agreements often provide discounts, but additional costs for professional services may apply.

• "It has a reasonable price."
• "Pricing is a part of the enterprise agreement that we have."
• "The solution has a very complex pricing model."

Primary use of OpenText 360 for SharePoint includes document management, archiving, and indexing enterprise documents. Organizations integrate it with Microsoft Teams, SharePoint lists, and Power Platform for data management, workflow creation, and automation. Used for legal case documentation, knowledge management, and as a document repository for various industries, it enables digitalization of documents, supports workflows, and enhances collaboration through advanced search options, approval mechanisms, and integration with OpenText Content Suite on a cloud subscription.

Customers report reliable support for OpenText 360 for SharePoint, highlighting quick response times and 24/7 availability. While technical support is rated positively, some users find it varies across different services, noting complexities and the need for escalations with certain issues. Contracts and service agreements facilitate effective support experiences, with many experiencing timely solutions. Numerous users appreciate OpenText's troubleshooting skills, though there are mentions of areas needing improvement. Ratings frequently indicate satisfaction, with support often rated highly.

Many users find OpenText 360 for SharePoint's initial setup easy, especially with experience or assistance from partners. SaaS setup is straightforward, while on-premises versions can require advanced knowledge. Deployment time varies, spanning days to several months based on customization needs, enterprise size, or document volume. Integration with systems like Oracle is smooth, and minimal maintenance is required since updates are automatic. Users suggest a structured plan, especially for complex setups.

Many mention OpenText 360 for SharePoint's scalable nature, with companies successfully expanding user capacity. Some express concerns about storage limitations. User numbers range widely, indicating adaptability, though complexity in integrations is noted. Administrators manage various roles efficiently. Scalability ratings vary, highlighting both ease and challenges. Some organizations anticipate further increase in user base without issues, while others suggest improvement for larger enterprises. Successful integration across products boosts confidence in scalability potential.

OpenText 360 for SharePoint is mostly seen as stable, but some users mention initial stability issues and glitches. Patches were needed to address early problems. Some users report it functions smoothly, rating it high in stability, while others indicate challenges with integrations. Internet access and outdated Microsoft platforms are noted as factors affecting performance. Users appreciate its ongoing development, yet the integration style and incomplete features could impact stability.