OpenText 360 for SharePoint and Pega Platform compete in the enterprise software market, with strengths in document management and BPM capabilities, respectively. Pega has the upper hand due to its comprehensive BPM solutions and flexibility, offering numerous out-of-the-box functionalities and robust process management.
Features: OpenText 360 for SharePoint provides seamless integration with Microsoft Teams, strong document management capabilities, and enables real-time access across devices. Pega Platform shines with robust BPM capabilities, case management, and a low-code environment that allows for quick deployment and powerful process management.
Room for Improvement: OpenText 360 for SharePoint could improve its integration capabilities, simplify licensing, and enhance backup functionalities. Users seek better performance and more intuitive workflows. Pega Platform could focus on reducing complexity, enhancing AI and machine learning capabilities, and simplifying integration processes. Pricing and technical support improvements, along with a stronger cloud presence, are also suggested.
Ease of Deployment and Customer Service: OpenText 360 for SharePoint offers flexible deployment options across public, private, and hybrid clouds, with robust Microsoft support for troubleshooting. Pega Platform also offers public and private cloud deployment models, but users report challenges with upgrades and complex pricing models. Pega’s support varies by region, with potential improvements needed in partner quality and overall support.
Pricing and ROI: OpenText 360 for SharePoint is viewed as costly, especially for on-premises versions, but offers good ROI by enhancing document management efficiency. It includes complex annual and subscription pricing options. Pega Platform is generally considered expensive, with licensing based on use cases and users. Despite higher costs, it delivers strong ROI due to its advanced features and comprehensive BPM capabilities suitable for large enterprises.
The return on investment provided by OpenText 360 for SharePoint is excellent, and that is why we are continuing this team for the past 3 years.
It eliminates the challenges associated with handling files on local servers and allows efficient document management.
I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful.
Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.
The GUI should be improved for better user experience.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.
In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.
As an enterprise organization, we have enterprise service level agreements with customers and Microsoft partners, where organizations receive yearly discounts.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.
The metadata can be retrieved from the SharePoint list, and those libraries and metadata serve as a very effective way that I am utilizing SharePoint, apart from just storing documents.
It offers automation capabilities with Power Automate, enabling automation of invoicing with API support from SAP.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
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