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Okta Platform Reviews

Vendor: Okta
4.3 out of 5
Badge Ranked 1
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What is Okta Platform?

Okta Platform provides comprehensive identity and access management, featuring Active Directory Sync, user management, and app auto-provisioning. It ensures security through single sign-on and adaptive multi-factor authentication.

Get the Okta Platform Buyer's Guide and find out what your peers are saying about Okta Platform, Microsoft Entra ID, Prisma Access by Palo Alto Networks and more!
Okta Platform is the #1 ranked solution in top Customer Identity and Access Management (CIAM) solutions, #1 ranked solution in top AI IT Support solutions, #2 ranked solution in top Single Sign-On (SSO) solutions, #2 ranked solution in top Access Management solutions, #3 ranked solution in top Identity and Access Management as a Service providers, #4 ranked solution in top Privileged Access Management (PAM) solutions, #6 ranked solution in top Authentication Systems, and #6 ranked solution in top ZTNA services. PeerSpot users give Okta Platform an average rating of 8.6 out of 10. Okta Platform is most commonly compared to Microsoft Entra ID: Okta Platform vs Microsoft Entra ID. Okta Platform is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 11% of all views.
Buyer's Guide
Okta Platform
December 2025
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Okta Platform mindshare

Product category:
Identity and Access Management as a S...
As of December 2025, the mindshare of Okta Platform in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category stands at 8.2%, down from 14.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS) Market Share Distribution
ProductMarket Share (%)
Okta Workforce Identity8.2%
Microsoft Entra ID22.9%
Google Cloud Identity13.9%
Other55.0%
Identity and Access Management as a Service (IDaaS) (IAMaaS)

PeerResearch reports based on Okta Platform reviews

TypeTitleDate
CategoryIdentity and Access Management as a Service (IDaaS) (IAMaaS)Dec 30, 2025Download
ProductReviews, tips, and advice from real usersDec 30, 2025Download
ComparisonOkta Platform vs Microsoft Entra IDDec 30, 2025Download
ComparisonOkta Platform vs SailPoint Identity Security CloudDec 30, 2025Download
ComparisonOkta Platform vs Omada IdentityDec 30, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Entra ID4.322.9%95%266 interviewsAdd to research
Prisma Access by Palo Alto Networks4.1N/A92%65 interviewsAdd to research
 
 
Key learnings from peers
Last updated Dec 28, 2025

Valuable Features

Valuable features of Okta Platform include Active Directory synchronization for user provisioning and deprovisioning, centralized credential management, Single Sign-On, and multiple Multi-Factor Authentication options. Integrations with in-house and vendor-agnostic applications, adaptive authentication, and a user-friendly interface enhance security and management efficiency. Okta enables seamless access to applications, reduces manual input during onboarding, and improves identity management processes. Automation in provisioning and flexibility in application integration are particularly appreciated by organizations.
  • "Time saved is a great example of return on investment, as Okta Workforce Identity has saved approximately 50 to 80 percent of our time."
  • "Okta Workforce Identity is reliable, and its user experience and user interface are great."
  • "The most valuable aspect of Okta Customer Identity is the server's reliability, especially for directory and node management."

Room for Improvement

Okta Platform requires enhancements in automation for entitlement and role management, better user interface design, and more affordable pricing. The integration with applications, especially on-premises deployment, needs strengthening, as does the simplification of provisioning. Improvements should focus on multi-factor authentication and biometric features, with a greater emphasis on streamlined reporting. Users find setup processes complex and seek better collaboration with third-party applications, improved user management, and significant cost reductions. The API capabilities should be more robust.
  • "Okta Customer Identity analytics and reporting tools do not help much to improve customer engagement strategies."
  • "The only issue with Okta Customer Identity is after the upgrade process; we have some issues with the integration between Okta Customer Identity and Jamf."
  • "The only issue with Okta Customer Identity is after the upgrade process; we have some issues with the integration between Okta Customer Identity and Jamf."

ROI

Organizations report increased speed, agility, and productivity with Okta Platform. It enhances utilization and licensing understanding and saves time, generating a 20% to 30% return. Okta provides a secure environment, preventing phishing and other attacks, and streamlines IT tasks like onboarding. Users experience benefits from features like automation, single sign-on, and centralized access, leading to scalability and security compliance. Stability and reliability are consistently noted, although some mention customization limitations.

Pricing

Okta Platform pricing for enterprise buyers is competitive but can be costly, especially for large organizations with a high number of users. Many users find the per-user licensing model beneficial, with costs decreasing as user numbers increase. It's generally considered expensive compared to alternatives like Microsoft, though the security benefits can justify the price. Small and medium businesses might struggle with affordability, and additional services can add to the total cost.
  • "The licensing model is fine for general service usage. However, the charges for API features and API tokens can be quite high."
  • "The product's price is high. For each feature, a certain payment is required."
  • "Though I don't know about the licensing model of the product, I wouldn't be surprised if Okta offers a per user license subscription model."

Popular Use Cases

Organizations primarily use Okta Platform for identity and access management, focusing on single sign-on and multi-factor authentication. Okta Workforce Identity supports various applications, streamlining user provisioning, access control, and synchronization. Companies utilize Okta for centralized authentication, integrating both on-premise and cloud-based systems, enhancing security and efficiency. It enables seamless access to multiple applications with one login, assisting in onboarding, offboarding, and managing users in hybrid environments, ensuring robust security across platforms.

Service and Support

Users generally find Okta Platform's customer service outstanding, rating it nine out of ten. Technical support is seen as professional and responsive, often rated similarly. However, some experience delays or challenges with initial contact or specific queries. Access to a customer success manager is appreciated, aiding resolution of issues efficiently. Multiple support levels, frequent responsiveness, and knowledgeable staff contribute to high satisfaction, although some encounters involve minor difficulties or need escalation.

Deployment

Users found Okta Platform's initial setup generally straightforward with user-friendly documentation and support. Some encountered complexities with identity actions, password synchronization, or specific integrations. Deployment often required minimal time and personnel, sometimes taking weeks for larger implementations. Certain users experienced ease after initial setup learning curves, especially with support from Okta. Others noted challenges related to unique organizational needs, but overall the setup process was manageable with adequate resources and planning.

Scalability

Okta Platform is highly scalable, supporting diverse and expansive user bases. Many organizations, including enterprises and Fortune 500 companies, report seamless scalability on both cloud and on-premise deployments. While some indicate challenges related to specific use cases and business objectives, most find Okta's scalability one of its strongest attributes. Users appreciate its ability to accommodate large and growing user populations, with fluctuating application needs efficiently managed through cloud capabilities.

Stability

Users consistently report high reliability for Okta Platform, citing minimal downtimes and robust performance. Most users note excellent uptime rates, often around 99.9%. Occasional glitches are mentioned but are rare and typically resolved quickly. Some users experience issues related to internet connectivity impacting service availability. Despite isolated incidents, satisfaction with the platform's stability remains strong, with many rating it between eight and ten out of ten.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Okta Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business26
Midsize Enterprise16
Large Enterprise33
By reviewers
By visitors reading reviews
Company SizeCount
Small Business341
Midsize Enterprise169
Large Enterprise650
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
11%
Financial Services Firm
8%
Government
6%
Educational Organization
5%
Energy/Utilities Company
5%
Healthcare Company
4%
Insurance Company
4%
University
4%
Retailer
4%
Comms Service Provider
4%
Real Estate/Law Firm
3%
Outsourcing Company
3%
Wholesaler/Distributor
3%
Media Company
3%
Performing Arts
3%
Marketing Services Firm
3%
Construction Company
2%
Hospitality Company
2%
Logistics Company
2%
Non Profit
2%
Transportation Company
1%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%
Legal Firm
1%
Aerospace/Defense Firm
1%
Consumer Goods Company
1%

Compare Okta Platform with alternative products

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Learn more about Okta Platform

Okta Platform offers advanced integration capabilities, allowing seamless connection with in-house and cloud applications. Security features are robust, incorporating multi-factor authentication and SSO to prevent unauthorized access. Users benefit from its ease of use and the ability to integrate and manage numerous applications effectively. While generally praised, users note areas for improvement, such as high costs and complex setups. Better integrations with on-premises systems and third-party tools are desired along with enhanced error logging and reporting features.

What are Okta's key features?
  • Active Directory Sync: Simplifies app management by synchronizing user directories.
  • Single Sign-On: Provides desktop SSO for easier access to multiple apps.
  • Adaptive Multi-Factor Authentication: Offers robust security options for different scenarios.
  • Universal Directory: Supports flexible identity management and configuration.
  • Integration Capability: Enables connections with both in-house and SaaS applications.
What benefits do organizations find in Okta?
  • Enhanced Security: Multi-layered authentication to prevent unauthorized access.
  • Improved Efficiency: Streamlines user provisioning and app assignments.
  • Increased Compliance: Ensures secure access management aligning with IT policies.
  • Seamless Integration: Facilitates connections with various applications enhancing operational workflows.

Companies across industries implement Okta to secure user authentication and streamline onboarding processes. It supports access management for both on-premises and cloud applications, synchronizing directories and facilitating SaaS services. Organizations benefit from reduced credential management complexity and improved IT infrastructure compliance.

Okta Platform was previously known as Okta Customer Identity, Workforce Identity.

Okta Platform customers

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

Related questions

  • 109
Which IDaaS solution do you prefer and why?
  • 36
Looking for an Identity and Access Management product for an energy and utility organization
  • 13
Is SSO safe?
  • 62
Which is the best Privileged Account Management solution?
  • 37
What are your best practices for Identity and Access Management (IAM) in the Cloud?
  • 21
Why is identity and access management (IAM) so important in preventing data breaches?
  • 20
What access management tools would you recommend to help with GDPR compliance?
  • 21
How to convince a client that Identity and Access Management (IdAM) is essential for risk elimination?
  • 40
How is Zero Trust different from the Least Privileged model?
  • 22
What are the differences between LDAP and Active Directory?

Product Categories

Product Categories
Identity and Access Management as a Service (IDaaS) (IAMaaS)
Single Sign-On (SSO)
Authentication Systems
Privileged Access Management (PAM)
Access Management
ZTNA as a Service
Customer Identity and Access Management (CIAM)
AI IT Support

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Okta Platform Reviews Summary
Author infoRatingReview Summary
Lead Admin Systems at a financial services firm with 10,001+ employees4.5I've used Okta Workforce Identity mainly for login and found it fast, secure, and user-friendly. Two-factor authentication improved our security, though I wish it included fingerprint verification for added protection. Setup was smooth and effective.
IT Administrator at a tech vendor with 1,001-5,000 employees5.0I've used Okta Customer Identity for over three years; it's stable, secure, and simplifies access with SSO and MFA. While upgrades sometimes cause integration issues with Jamf, overall, setup is easy and reporting features are excellent.
Senior Quality Analyst at YASH Technologies5.0I've used Okta Customer Identity for six years to manage user access, valuing its SSO integration, adaptive authentication, and flexible APIs. While effective and stable, initial setup can be complex, and analytics could be improved.
Application development senior analyst at Accenture5.0I've used Okta Workforce Identity for two years with AWS, appreciating its reliable SSO, MFA, and UI. It saves time, is easy to use, and I highly recommend it despite minor UI improvements for MFA input.
IT Manager at Clear Channel5.0We are an advertising company using Okta Customer Identity to enhance application security for our 400 employees across four countries. It integrates easily with various applications and offers valuable real-time reporting features, outperforming Microsoft Entra ID in integration capabilities.
Technical Team Lead at a computer software company with 1,001-5,000 employees3.5I use Okta Workforce Identity for integration and certification preparation, appreciating its SSO features, which reduce authentication fatigue and enhance user experience. However, governance and role management could improve. I've chosen Okta over alternatives for its lab creation capability.
Business Intelligence Developer at a consultancy with 51-200 employees4.5I find Okta Workforce Identity invaluable for its seamless SaaS integration and multi-factor authentication, streamlining access with single sign-on. While pricey, its scalability justifies the cost. We transitioned from no prior solution, appreciating its extensive, feature-rich offerings.
Managing Consultant at a tech vendor with 10,001+ employees4.5I am using Okta Customer Identity for managing subscriptions to various products like Access Manager and Entity Manager. Its SaaS-based nature simplifies configuration, although integration with some systems like Active Directory and certain databases needs improvement. It's affordable and comparably functional.