Okta Platform vs Ping Identity Platform comparison

Okta Platform and Ping Identity Platform compete in the field of identity and access management solutions. Based on feature set, ease of deployment, and customer service, Okta appears to have the upper hand with its comprehensive SSO, centralized user management, and fast customer service responses, though Ping Identity is noted for greater customization.

Features: Okta Platform provides comprehensive provisioning and MFA options, user-friendly integration with numerous applications, and centralized user management. Users appreciate its ease of use and robust security features. Ping Identity Platform offers rich integration capabilities, extensive customization options, and strong federation capabilities, including support for various authentication methods like biometrics.

Room for Improvement: Okta could enhance its biometric features, ease third-party tool integration, and improve pricing for smaller businesses. Users mention challenges with provisioning simplification and marketing. Ping Identity can refine its user interface, simplify configuration complexity, and improve integration for a seamless cross-environment experience. Both platforms should develop their identity governance features further, with Okta addressing lifecycle management and Ping focusing on scalability and flexibility in authentication.

Ease of Deployment and Customer Service: Okta supports a broad spectrum of deployment options and performs well in public and hybrid cloud environments. Its customer service is highly rated, particularly for fast response times. Ping Identity is notably flexible in on-premises and hybrid setups but less accommodating for public cloud environments. Users report a steeper learning curve for setup with Ping, despite professional technical support.

Pricing and ROI: Okta's pricing is typically higher, justified by its extensive features in large enterprises, though less appealing to smaller businesses. It reports strong ROI through improved security and reduced IT burden. Ping Identity offers competitive pricing for smaller organizations and provides strong ROI, praised for its cost-effectiveness relative to competition. Both platforms contribute to improved security and compliance.