Okta Customer Identity Reviews

Enterprise buyers of Okta Customer Identity report that pricing can appear high initially, but often decreases with increased usage. While more expensive than some alternatives like Microsoft, it remains cheaper than threats like security breaches, and is cost-effective compared to competitors such as Oracle and CyberArk. Flexibility in pricing models, like Monthly Unique Users, allows adaptability for various organization sizes. Additional implementation services may incur extra costs, highlighting the importance of consulting Okta’s sales team for precise figures.

• "The solution is really expensive."
• "Okta's pricing is right where it needs to be and right in the middle of the market."
• "Okta Customer Identity is not an expensive solution."

Organizations utilize Okta Customer Identity for single sign-on, access and user management, multi-factor authentication, and security enhancement. They integrate with Active Directory for identity provisioning and apply it to numerous applications, ensuring user data management and synchronization. It supports API management, self-service flows, and customization for branding and user experience in customer-facing applications. Companies also use it for onboarding third-party applications, managing user credentials, and enforcing security protocols across multiple domains and regions.

Okta Customer Identity's customer service is often praised for being responsive and helpful, with fast response times and dedicated customer success managers for each organization. While the technical support is generally considered excellent, some users noted that it becomes more effective after escalation. Their knowledge base is also highly regarded. Users appreciate the flexible communication options, though some found initial support less responsive. Overall satisfaction is high, with some noting minimal direct interaction due to strong internal systems.

Initial setup for Okta Customer Identity is typically straightforward and user-friendly, though some companies experience complexity due to unique integration challenges. Setup often takes minimal time and can be completed efficiently with a good team. Online guidance and video instructions assist users. Administrators may face additional steps, but for end-users, it is simple. Integration into existing infrastructure varies in complexity, but the overall setup is generally smooth with proper resources.

Okta Customer Identity demonstrates high scalability with users spread across multiple domains and environments. Organizations report seamless scaling with user counts in the thousands, leveraging cloud deployment and cross-domain functionality. Some express challenges unrelated to user volume, focusing instead on variable application integration needs. Payments align with usage-based licenses, ensuring flexibility. The architecture and dependencies in various settings highlight its critical role in operations, maintaining efficient data management and authentication despite potential application-specific challenges.

Okta Customer Identity is generally stable with few issues noted. Many experience reliable performance without crashes, though some encounter occasional notifications or temporary disruptions. Issues seldom require Okta support. A small number of users note occasional outages or challenges, often related to identity signal management procedures, impacting stability perception. Most express satisfaction with its consistent performance, rating its stability highly, often at eight or nine out of ten, bearing in mind a 99.9% uptime.