Nexthink Reviews

Nexthink served as an enhanced version of disk cleanup for our organization. Earlier, disk cleanup used to clear only the recycle bin and temp files, whereas we moved the files to OneDrive. Any file on the device that is beyond a certain size is moved to a OneDrive folder, creating the file with the same name and logo. On the user's machine, it creates a 2KB shortcut with the same name and logo, so whenever the end user clicks on that file to open it, they are redirected directly to OneDrive. We saved a lot of disk space, clearing up more than 90 terabytes of free disk space.

The out-of-the-box remote action from Nexthink, which is disk cleanup or system cleanup, did not make those drastic changes. We came up with an idea since just clearing the recycle bin and temp files would not work. The temp folder restores data as soon as we delete everything and the browser refreshes, so we needed a permanent solution and thought that if disk space is being used, we should save the files on OneDrive rather than keeping them on the device itself. The challenges we faced during the implementation included the device having to be online and connected to the internet to sync with OneDrive. If the files are not syncing, we face a problem, and if the device is offline during transfer, the process can get corrupted or fail.

Nexthink has been helpful in many scenarios, such as when a web application is not performing well in a certain location. We can configure the application to capture the data and go through the performance, see the network reliability, and based on that, we can sort out the data using live dashboards, identifying the root cause. For example, there were almost 1,500 devices in our environment using WhatsApp, which is unauthorized software. We created a custom script, got approval from the customer, and deployed a campaign to all the users.

Nexthink offers many features, with the best being Flow, which encompasses almost everything. We have Nexthink Workspace and Spark, allowing integration with Teams so users can find solutions without going to the service desk, rectifying issues in chat. Nexthink Infinity has brought a lot of benefits to us.

There has been a very good change from integration. Integrating ServiceNow with Nexthink automates problem ticket and incident generation, enabling the team to proactively know the kinds of problem statements we are receiving. For the integration with Teams, we have not completed it yet, but we are in the planning phase, and once done, we will observe the results.

Nexthink has the capability of integrating with most third-party applications, which is a great feature.

With the remediation actions we have in Nexthink, it has provided great self-heal capabilities along with proactiveness. By looking at the dashboards and identifying problem statements, we can share this information with the end-user computing teams to fix issues. Nexthink has significantly helped us enhance our DEX score from 74 to 80.

When I talk about features that led to the improvement of our score from 74 to 80, there were earlier issues with device performance and reliability not being addressed. Noting these, we identified devices lacking free disk space and low RAM capacity contributing to high memory usage or excessive CPU usage. Disabling unnecessary startup applications brought us to a new DEX score of almost 80.

Nexthink still lags in several areas. Firstly, in software metering, where it focuses on the configured application rather than understanding the users utilizing the licenses. Not everyone clicking on an executable file is a licensed user, and we need effectiveness in identifying the exact user with the license based on usage. Secondly, Nexthink lags in identifying network problems such as latency, and these are features I wish to see improved in upcoming releases.

I have been using Nexthink for almost six years.

Nexthink is stable, though not 100 percent, but mostly it is stable.

Nexthink's scalability is pretty high. We can scale it significantly, not just for creating and updating incidents in ServiceNow but many more applications can be integrated, and it can fetch data and convert it into manageable dashboards.

Customer support for Nexthink is a pain point due to unclear SLAs and requests for logs that are not needed. We have checked things from our end, but sometimes simple solutions are made overly complex.

Overall, my experience with pricing, setup cost, and licensing was adequate. Nexthink requires a license for almost everything, with different licenses for collaboration, Flow, Experience Central, and Application Experience, leading to licensing problems. However, the overall experience with setup cost and pricing has not been that high.

We have seen a return on investment based on issues resolved by using Repair OneDrive, clearing Outlook OST problems, and clearing Teams cache, showing man-hour savings. Considering 25 dollars for every saved hour, we have saved a significant amount. Consequently, manpower can also be reduced since AI is taking care of tasks, with Spark and everything coming into the picture, making Nexthink very useful.

Overall, my experience with pricing, setup cost, and licensing was adequate. Nexthink requires a license for almost everything, with different licenses for collaboration, Flow, Experience Central, and Application Experience, leading to licensing problems. However, the overall experience with setup cost and pricing has not been that high.

Before choosing Nexthink, we evaluated other options such as Systrack, ControlUp, 1E Tachyon, and Aternity. After examining these options and the Gartner reports to determine industry leaders in digital employee experience, we finalized on Nexthink.

Nexthink is deployed in our organization on a public cloud, and we use Azure as our cloud provider. Nexthink is a great tool for device analytics, providing complete insight into devices and great solutions with many integrations that simplify work. However, it is essential to have a licensing tool alongside it, such as Microsoft Office 365 or Flexera, to monitor license usage. I would rate Nexthink an 8 out of 10 because there are many pros in Nexthink, but a couple of cons as well, so I have deducted two points.

We are using Nexthink primarily for device monitoring, and we have 28,000+ endpoints that we wanted to monitor. Nexthink provides that monitoring capability, not just monitoring, but also remediation. We monitor our devices via Nexthink, and if we need to apply any kind of remediation or fixes to any of the devices, we use remote action to do it via Nexthink.

The most common use case is disk cleanup. We have a bot, a user support bot, that our associates can reach out to with their issues. If they have any kind of disk usage issue, if their disk size is full, they report it, and with the help of Nexthink, we monitor it. At a certain threshold, we get an alert via Nexthink, and after a certain time, such as weekly, we have a remediation with a remote action that runs which takes care of the disk cleanup.

We are using Nexthink as a source of truth for our device-based information, as all our devices have the Nexthink agent and are onboarded with Nexthink. We have dashboards created for monitoring purposes, and we use Nexthink as a single source of truth. If there is any network outage on the sites, we refer to Nexthink to identify what devices have been impacted by that network outage. If there are any global outages with M365 services, such as Teams or Outlook not functioning properly, we leverage Nexthink for that as well for collaboration tools monitoring and other purposes. We have been using Nexthink as a source of truth for our endpoint monitoring and to apply fixes if we can.

The fact that we can easily have webhooks created in Nexthink to be able to receive alerts directly in our Teams is one of the standout features that I find in Nexthink. Then we can get the data from Nexthink via data exporter to Azure data lake, and we can go 90 days back, which is also one of the cool features that we as an organization find useful because we eliminate the limitation of retaining data. Nexthink retains data for I believe 30 days or 60 days, so we can go even beyond that. The other integration and recent addition of AI is quite nice. Spark, the latest AI agent that Nexthink is introducing, is also a cool feature. In totality, I find Nexthink very useful, and we as an organization find Nexthink very useful.

Webhooks are a very underrated feature that Nexthink supports because if you utilize webhooks properly, you will be able to get your alerts in real-time in your Teams or wherever you would like to receive it. ServiceNow Amplify is also one of the underrated features because it is a browser-based extension that you configure, and the configuration is also pretty straightforward.

Our device outage is very reduced with the help of the great monitoring that Nexthink has to offer, which is the major thing. Our incident management team can utilize their time with other issues or other burning issues that are happening in the organization. On the endpoint side, we would say that we are much more covered than we were earlier. We have eliminated some major outages, issues, and impacts and have reduced them with the help of Nexthink.

Initially, for every single outage, we were not aware of what exactly the numbers were and how many devices were impacted. We had to spend time finding out how many devices were impacted. Now, we simply go to Nexthink. We do not even have to write the NQL query, which is the best part. You do not need to know Nexthink query language. You can use Nexthink Assist to help you with that, and with a single query, you can find all the devices which are impacted by the outage, and that much amount of time is saved from gathering data on the impacted devices. You are saving time in gathering the data, and then applying fixes is also quite seamless via remote action, so you are saving time there as well. From two to three days of time that we used to invest in gathering the details of the impacted devices and then two to three days again for applying the fixes, that time has been substantially reduced with the help of Nexthink.

The device details need improvement. Even though Nexthink has custom tagging that you can use to gather the data and you can do custom tags on the devices and bring the data that you want on Nexthink, people still feel kind of hesitant. If someone is not familiar with SQL that much, even though you have Nexthink Assist, you need to have the documentation side of it, which I believe needs improvement. There was an instance when I was troubleshooting certain issues, and I found that the step that actually fixes the issue was missing from the Nexthink documentation.

I believe Nexthink product team is already on top of it. We receive daily notifications about what product enhancements the Nexthink team is doing, so we are on top of it. They regularly take feedback from us. Nexthink is aware of the organization gaps and the needs are, and they are trying to implement it, which is good.

I have been using Nexthink for a year.

Nexthink is very much stable.

The scalability is decent.

Customer support is good and could be better.

We were completely on Intune and we still are. For monitoring purposes, we needed a better monitoring and remediation solution, so we have Nexthink. Initially, we did have Absolute, and I believe it was not that convincing. Our organization decided to switch to Nexthink.

We were made aware of the Nexthink product. We did our research about this product, and in the POC as well, we were quite convinced with the data that we saw from Nexthink and the kind of capability it had. For our 20,000+ endpoints, since it works on query language, there was no better tool than Nexthink. It was pretty straightforward for us that we have to go for Nexthink.

I was part of the implementation team.

There is definitely ROI. As I said earlier, there is time which has been spent less compared to earlier without Nexthink. If time is spent less, the money is automatically saved. Unfortunately, I could not help you with the numbers because I am not part of the commercials.

We directly purchased Nexthink from Nexthink itself, the Nexthink product team. We reached out to Nexthink and we procured Nexthink from Nexthink itself.

I am not quite sure about the licensing part because it was taken care of by upper management. My role was on the technical side of it. I was in charge of doing the POC and onboarding Nexthink to my organization. I was not involved in the licensing part of it, such as the negotiations with Nexthink. I was not part of the commercials.

See if your organization really needs Nexthink. I am saying this because Nexthink is useful when you have a large number of endpoints. If you are a small business, I would not recommend you to invest because Nexthink is not cheaper, which is what I have heard from my leadership. If your organization has more than 10,000+ endpoints, you need Nexthink because the data monitoring that it offers is really seamless and quite efficient. The remediation mechanism offered by Nexthink is also pretty seamless and robust, so if your organization has 10,000+ endpoints, you should go for Nexthink if your budget allows it. If you are a small business, I would not recommend going for Nexthink.

My main use case for Nexthink is as a desktop analytical tool. We have used it primarily to conduct proactive ticketing for different issues that are reported on the desk and also to analyze the complete environment and identify which applications or particular sectors are affecting overall user experience.

One specific example of how I have used Nexthink for proactive analysis and troubleshooting involved a situation where VPN was not working for most employees in the environment and they were unable to connect to VPN. We received an alert from Nexthink about this issue. After that, we enabled self-remediation using Nexthink remote action and deployed those remote actions to all devices experiencing this problem. This is a high-level overview of how we resolved an issue before it started impacting different users.

Nexthink is not limited to investigations and providing insight of the environment. It has also helped us to manage the licensing aspect through license optimization, where we identified whether users were not using particular licenses and coordinated with software asset management to optimize that component.

Out of all those features, I find myself using L1 checklist the most because it is very helpful when we are providing proactive solutions to the first level of contact. Now they are equipped with a tool where they can use it very quickly while they are on call with the customer and make their experience far better than before.

Nexthink has positively impacted my organization by helping us achieve a high user satisfaction ratio. We have performed user surveys and gathered feedback from user sentiments, and the results improved significantly after the deployment of Nexthink because application crashes are minimized and users are not getting frequent issues on their devices. This really helps any end user because if they are not struggling with day-to-day issues with applications, it is a win situation for both IT and customers.

When talking about specific outcomes or metrics, we started with a user score of 65 out of 100 and now we are at 85 out of 100. This is a very substantial improvement over the last year.

Nexthink offers excellent features starting with proactive analysis, then providing insight of the complete environment, creating alerts, helping with software optimization, and automating the task of L1 checklist where we can directly enable short troubleshooting directly to any ITSM tools. Everything appears to be well-implemented.

Nexthink has positively impacted my organization by helping us achieve a high user satisfaction ratio. We have performed user surveys and gathered feedback from user sentiments, and the results improved significantly after the deployment of Nexthink because application crashes are minimized and users are not getting frequent issues on their devices. This really helps any end user because if they are not struggling with day-to-day issues with applications, it is a win situation for both IT and customers.

Nexthink still has more capabilities, and we are still struggling with new use cases because sometimes out-of-box solutions are not optimized according to our needs. However, I have expertise in PowerShell where I can customize any offering that Nexthink provides and modify it accordingly. This is feedback to Nexthink; otherwise, it is good and we can still work around it with our skills.

One thing I have noticed about needed improvements is that Nexthink learning platform only has text content. When someone new is starting with Nexthink, the learning experience is entirely text-based documentation. This should have something interactive where they can have an instructor who can guide them through what is happening or what methods they should use, such as a video platform where we can have live sessions demonstrating how it works. This would help newcomers who are trying to explore this tool.

I chose eight out of ten just because of the two things I mentioned: the learning material is not up to standard and they still need to improve on that side. The documentation part is acceptable, but sometimes it is confusing because we need to go ahead and dig through different documents to find all the information. Since everything is moving toward AI, Nexthink should also incorporate AI methodology into their documentation where we can get short answers or receive answers quickly from their documentation site and learning platform.

I have been using the solution for about six years.

Nexthink is very stable; we have not faced any downtime with the products that we are using. They have regular updates on their portals related to improvements in their metrics, improvements in their remote actions, and dashboard enhancements. This is quite good.

Nexthink scalability is based on a per-user license model, so when we need it, we get it.

Customer support is also very good. I already confirmed in my first interactions that I am a reseller, so sometimes I need support on particular things where my customer requires help on their Nexthink environment. When there is a bug or some functionality issue with the portal, I raise a ticket with Nexthink and the support is quite good, with resolutions coming very quickly. I have contacts in the team handling these queries, so it is quite easy for me to get hold of them and receive support.

I have not previously used a different solution; I have been working with this particular tool for the last six years.

Nexthink is deployed in my organization as a private cloud.

We did not purchase Nexthink through the AWS Marketplace; we are a reseller of that particular product. We have a contract directly with Nexthink and we sell it on behalf of Nexthink to our customers, to different projects, and to different organizations.

I have seen a return on investment because when you optimize licensing, there are many users who previously required heavy applications costing the organization around $300 to $400 and were not using them. With the help of Nexthink software license optimization, we identified those users and removed the licenses. Over a year, we have saved more than 2 lakh dollars. When it comes to fewer employees needed, it is because we can see that if a task is being done by one agent effectively, it will also help us reduce headcount.

My experience with pricing, setup cost, and licensing has been quite good. The pricing is somewhat high, but as compared to the outcomes that we achieve, it is good to invest in.

I have not evaluated other options before choosing Nexthink as I was part of Nexthink from the era when Nexthink was launched. I have been there from that time with Nexthink product, with different companies altogether.

I would rate Nexthink overall as eight out of ten because nothing is perfect in this world.

I would advise others looking into using Nexthink to first evaluate the environment and go with the pilot phase on a few devices that they want to start with. After that, proceed with a complete fleet of their devices on Nexthink because it is not an OEM dependent tool and they can onboard all the devices that they have. Make sure that you do the license analysis to determine how much license you need in priority because it is required to have enough license so that you can get a complete picture. Assume you have 10,000 devices in your environment and you have only purchased 10,000 licenses and have not done prediction for other devices coming in the next quarter or next year. If you are going to buy it separately after a few days, it is acceptable. However, having license predictions or having a setup ready for newly onboarded devices is good to have. Whenever they switch on the computer, whenever a new device comes into the environment, it should be on Nexthink so that you get the telemetry data from the first boot itself.

I use Nexthink for monitoring, root cause analysis, and fixing issues. It acts as an MDM in similar cases, and the Nexthink agent helps us understand system issues to prevent OS-related or driver-related issues. We conduct a reactive setup instead of a proactive one.

Regarding root cause analysis, we usually perform a regular user checklist, checking end-user devices. While running that, we can see if user devices have a lower version of applications, lower driver issues, or any BIOS that needs updating. We monitor such issues and drive health check-ups through the Nexthink agent, alerting users as needed and running device diagnostics. By doing that, we conduct root cause analysis and prevent issues from occurring, making Nexthink very useful. Overall, my experience with Nexthink is that it is great, and I have recommended it to colleagues in my previous organization.

The main use case is to always try to prevent issues with a device history check. If there is a blue screen error, we can determine the cause through Nexthink, and also monitor how many devices are trying to log in with the same user. This is a major use case, and an added advantage that Nexthink provides us is the ability to take past history into account, allowing us to prevent potential future issues.

We commonly use all of Nexthink's features, such as real-time monitoring, automated device health check-ups, and root cause analysis. Through root cause analysis, we aim to prevent issues, and we also conduct user experience analysis through Nexthink.

Nexthink has a positive impact on my organization. We use Nexthink for endpoint device monitoring, security and compliance, and to enhance user experience. The major positive aspect is that it provides more accurate real-time monitoring, and it has helped my team reduce requests by preventing issues before they occur through normal health check-ups.

By doing that, we can reduce almost 30% of requested tickets because, initially, there are major issues, especially with Windows updates. By deploying new updates and receiving system feedback through Nexthink during root cause analysis and monitoring, we can prevent such issues. We must always keep BIOS and drivers up-to-date, and by proactively analyzing devices, we achieve better outcomes and prevent system issues from occurring.

I feel there is some gap in the application interfaces of Nexthink. If the user interface were improved, it would be an added advantage since it would provide a simpler way for users to work, especially for new users who may face challenges if they aren't hands-on with the tool.

I chose eight out of ten because of data utilization and visibility where I see a gap. Other than that, everything is fulfilling, but I feel proactive issue detection from the tool side needs focus. This includes setting up early warning alerts for CPU spikes or disk issues. Monitoring is essential for identifying problems when they arise, and proactive issue detection should be prioritized. Improving automation and self-healing capabilities would also make a significant impact, as reducing helpdesk tickets with automated fixes is crucial.

I have been using Nexthink for the past three years and have completed the Nexthink certification as well.

Nexthink is currently stable. Initially, we experienced issues due to setups, but it is stable now. However, as mentioned before, there are improvement areas that should still be explored.

In my experience, Nexthink handles scaling up very effectively. It has the capability to manage an increased number of end-user devices, and we can still scale up without encountering issues.

We haven't needed to reach out to customer support for Nexthink. However, my colleagues who use it inform me that the support is good, and there is also a community available for inquiries.

From day one, I have used Nexthink without switching from another solution.

With the investment in Nexthink, we save time for the IT team. If the IT team acts proactively due to Nexthink, employee productivity improves as well. Thus, this investment is quite beneficial for our organization.

Pricing, setup costs, and licensing for Nexthink depend on the budget and are not straightforward or affordable. They vary based on the number of end-users onboarded to Nexthink servers, which impacts the license cost.

I currently evaluate Nexthink as the tool that performs monitoring and health check-ups effectively. We already have an MDM, and while some MDMs provide monitoring agents, Nexthink stands out as the best option. We attempted a POC with Ivanti and other tools like InTune, but they are primarily ITAM tools. Nexthink meets our business needs effectively.

My advice for anyone looking to use Nexthink is to conduct a POC tailored to their organizational structure, metrics, and end-user devices. They must validate Nexthink's features against their specific requirements. It is crucial to follow an RFA process and onboard multiple devices for testing before deciding if Nexthink meets their needs. I recommend always testing first to ensure it works for their scenario.

I believe Nexthink can improve data-driven decision-making by using insights to influence business decisions. For example, when conducting campaigns to understand devices, the IT team can validate procurement decisions based on data from Nexthink regarding common issues and root causes related to hardware. This capability would help improve the purchasing process, ensuring better models are chosen based on actual user experiences and device performance.

I have rated this review as an eight out of ten.

My main use case for Nexthink is measuring the digital experience for the users in organizations, and it is also used to automate incident resolution.

A specific example of how I have used Nexthink to measure digital experience or automate incident resolution is that it shows a score calculated by measuring application-related experiences, system-related experiences, and individual perception of how the system is performing. All these measurements are processed to calculate a Digital Experience Score. Monitoring this score signifies how the digital experience is for the employees of the company. I create PowerShell scripts that run from Nexthink to resolve certain issues, which is done through analyzing existing tickets or issues where a known resolution can be automated using a script.

I have seen specific outcomes from using Nexthink such as saving almost 30% of time when automating tasks for the service desk, which reduces issue resolution time from 10 to 15 minutes manually to just one to two minutes with automation, providing significant time, effort, and cost savings.

The best features Nexthink offers in my experience include the Live Dashboards, which give real-time data or insights about my organization, the automations, and system and application health monitoring and network monitoring.

I find myself relying most on the Device View module in Nexthink because it gives granular level insights of the systems. It also includes a time scale so I can look back in time to see what kind of issues could lead to a bigger problem. It includes data such as applications running on the system, resource utilization such as RAM and CPU usage, and how the network bandwidth looks. These details allow me to analyze and figure out the root cause of incidents or find solutions for system-level performance.

I would also like to mention that Nexthink has an AI Assistant option, which is a very good feature that provides insights into existing issues, helps understand how the tool works, and guides me in creating queries.

Nexthink is used to monitor endpoints like servers and Microsoft Windows devices, creating alerts for them if there is any binary crash or device issues, and then proactively resolving those issues.

I found there were many issues with disk space on the endpoint, and in my projects, more than 50% of devices were experiencing common device issues. I used Nexthink to clean profiles that were older than 30 days. This use case has helped me considerably, and we were able to increase the score for Nexthink.

I use Nexthink daily to view reports through the dashboard to see how things are performing. I observe what is happening in my environment, find these issues, and provide reports to my SCCM and Intune team. Accordingly, I connect with the EUC team, helping them by clearing data. There are many use cases, and daily, I remain proactive regarding various aspects including applications and different telemetry data such as endpoints, applications, networks, and user data.

Nexthink has positively impacted our organization by enabling us to properly perform OS upgrades and other Windows updates by clearing spaces and being proactive for applications and endpoints. This helps us considerably, as it is not only assisting the users but also the endpoint EUC teams. It is very useful, and the clients are happy; they want more and more, and we inform them about what is coming.

After creating use cases for my environment, I usually check the past tickets and next month's tickets and compare them. I found it very useful, and we have reduced the number of tickets for my service desk team, as they are receiving fewer tickets for password resets. This is very helpful in the case of incident tickets compared to the use cases. Additionally, users are feeling happy because they are proactively receiving alerts that are very good, and we configure them according to our needs. It is not basic, normal, or boring alerts; the users are also connecting with the IT teams and Nexthink team, providing their data, and accordingly, we are helping them. Nexthink is not only proactive, but users are also providing their data, which is beneficial.

We are saving a considerable amount of time for our service desk staff. We are clearing 60 TB of data from 15,000 user accounts, which I believe is very effective. It is saving man-hours, as we can schedule tasks to clear data automatically. This is very helpful, saving both time and money since we are not deploying resources for that function. Nexthink alone is helping considerably, and we are clearing more than 50 TB of data per month using our use cases.

The best feature of Nexthink combines endpoint data, providing the DEX Score, Digital Experience Score, by combining both the endpoint score and user sentiment score, which is a best feature for Nexthink.

Regularly, whenever I see the scores, by examining the scores, I can determine if devices are performing well and how the users are feeling. Accordingly, I can be proactive and create scripts, which is how it is helpful.

There are many more features in Nexthink, including support for mobile devices apart from endpoints such as laptops. Now, we can also see who the support engineers are who are working on many other things, helping them resolve issues on their mobile devices. These features are very helpful, as well as features including AI tools where we can monitor how companies are using AI tools. There are many features available.

Nexthink can be improved. From my experience with Workspaces, there is a component called Workspaces, and I believe there is an AI performance issue. After three to four prompts, it is not providing proper data, in my opinion, as I usually do not receive good, proper data from the prompts.

I have been using Nexthink for the last two years.

Nexthink is very stable from my experience.

Nexthink's scalability is good; we can scale at any time if we have the licenses. In that sense, it is scalable and very useful.

Whenever my team has to reach out to Nexthink's support team for help with technical issues, troubleshooting, or general inquiries, they are very helpful.

I have used 1E Tachyon before Nexthink.

I would give one recommendation and one tip: I would ask others to focus on the data. They need to understand the data and classify it properly while creating the dashboard or something similar. They have to set up user data, endpoint telemetry data, and then they can investigate or set up alerts for the application data. By also investigating the networking data, this is how I would recommend creating alerts, dashboards, and other things. Then they will be able to use Nexthink properly and be proactive. I would rate this review a 9.

My main use case for Nexthink is improving digital experience for end users.

A quick, specific example of how I use Nexthink to improve digital experience for users is that we have a dashboard in place, so we proactively check what are the areas we need to improve upon, be it performance factors, endpoint factors, such as slow login, high boot time, application crashes, system crashes, and any network events where we have noticed latency.

These are the main observations about my main use case. Our objective is to improve our digital experience score, which consists of various factors as I mentioned, such as performance, endpoint scoring, and collaboration tools. We want to make sure that our tools are working seamlessly with minimal user impact, so that is how we track them with the help of Nexthink.

Nexthink has impacted my organization positively by helping us to a great extent, improving the end user experience in terms of enhancing device performance, reducing system crashes, and improving device reliability. Overall it has been good.

There are a variety of features Nexthink offers, starting with the ability to send campaigns to users, enable alerts for any specific application crashes or any network issues, and leverage proactive incident generation by integrating with ServiceNow for alarming issues such as system crashes or devices with low disk space. Another feature is creating remote actions, some of which are manual and reduce the manual effort of our engineers to fix a problem, while others can be automated and scheduled to run on an hourly or weekly basis across all devices. These actions not only capture information but also remediate issues, so if they identify an issue, a remote action will trigger at a scheduled time to fix it, so that the end user does not need to contact us to fix those issues.

The feature I find most helpful day-to-day is the digital experience dashboard, which gives us clarity or a holistic picture of how our devices are operating in our environment and how we can further improve it.

There are features such as remote actions, campaigns, and alerts, which are pretty good to use. Lately, we got Nexthink Assist, which helps us investigate as a layman; you just need to write your query in Assist, and it generates the investigations for you, so it is an AI which is pretty useful.

I think Nexthink can be improved to bring deeper investigations; for example, Nexthink does not give us the exact solution, but it provides what it sees on the device during that time frame. If Nexthink also has the capability to provide us with solutions, such as suggesting to run a disk cleanup or look for a particular folder to remedy a problem, that would be really helpful. If Nexthink Assist can be empowered more to identify and remediate on its own, that would be useful.

Regarding improvements needed for Nexthink, I would like to leverage software licensing reporting, but it requires a lot of manual intervention to feed in all that data, such as determining what kind of license is a perpetual license or what enterprise license. In that context, some improvement is required.

The reason I chose an eight is because there are still areas to improve, and not many people are fully aware of the capabilities of Nexthink. With the recent introduction of Assist, it does give people the ability to use it more easily, but some enhancements can be made to make it more user-friendly.

I have been using Nexthink for four and a half years.

Nexthink is stable.

The tool's scalability works fine; we rarely see any outages with Nexthink, so it performs well and is pretty stable.

Customer support is okay; it is fine and I do not face many challenges with the support, as it is good.

Negative

I used ControlUp in my previous organization before using Nexthink.

I definitely see a return on investment with Nexthink as it helps in the reduction of incidents, thus saving manpower. We can also see the reliability in the devices, helping us identify which device will be end of life and which devices can continue to work, leading to potential savings for us.

My advice to others looking into using Nexthink would be that it is a go-to solution if you want a proactive analysis of your infrastructure to ensure the scalability and reliability of your infrastructure; you should choose Nexthink. I would rate this review an eight.

My main use case for Nexthink is reinstalling SCCM when Software Center is not working. I can obtain insights into network-related issues or crashes that occur when applications are not functioning.

A specific example of how I used Nexthink recently to solve a problem involved Software Center not working, so I reinstalled Software Center from Nexthink's action pane.

Nexthink offers very good features. We do not have to connect with the user for any information. We directly obtain what we need from Nexthink, such as system details, network details, all installed applications, and everything else.

Out of those features, the one I find myself using the most or find the most valuable in my day-to-day work is checking network-related issues, such as Wi-Fi disconnection, and GlobalProtect VPN. Most often, VPN problems come up, so I use it in those cases.

Nexthink has positively impacted my organization because we work very fast, faster than previously, since we do not have to connect with users directly. We directly obtain insights from Nexthink, so it is easy to identify problems and solve them. We saved a lot of time, and ticket resolution time is less now than previously.

Nexthink is a perfect application for now. It appears to be working very well. No improvements are needed for now. I am also learning how to use more features and what I can do with them, as there are many functions available.

I have been using Nexthink for around 12 months.

In my experience, Nexthink is very stable.

Nexthink's scalability is good.

Nexthink's customer support is very good.

I did not use a different solution before Nexthink.

I am not sure about money, but I saved a lot of time because of Nexthink.

I am not sure if we evaluated other options. Our US team obtained Nexthink and deployed it to us to use.

My advice to others looking into using Nexthink is that it will save a lot of time. You will reduce ticket time also by resolving problems directly from Nexthink. I give this product a rating of 10.

When I was working from the service desk front for Nexthink, my main use case involved manual troubleshooting focused on maintaining the compliance of the system. We were able to take out more than 20 remote use cases and convert that to remote actions, which are now used as troubleshooting done remotely from Nexthink. Additionally, my major use case is about the RAM upgrade for the improvement of device performance on the machines.

I have additional main use cases with Nexthink, including working on system free space, logon speed, and the factors impacting the DEX score negatively such as logon speed, system drive free space, and swap rate of the machine. For system free space, we are trying to utilize the storage sense of Windows, and for logon speed, we are analyzing the events being captured and the time taken for policy upgrades. We are also focusing on application-related scenarios to understand how widely used applications impact the digital experience of end users.

The best feature Nexthink offers, in my opinion, is having all the endpoints and all the data available in one place. When a user reports an issue they are not sure about, I can access the platform to see what is causing the problem through the device timeline option in the device view, whether it is the last restart time, application usage, or crash occurrences like a BSOD. I have encountered scenarios where the user faced issues simply because they had not restarted the system or the drive space was critically low and only required clearing cache files on their system. Utilizing Nexthink allows us to create remote actions to clear system cache files efficiently.

One noteworthy feature is the Amplify extension for the ServiceNow tool, which simplifies processes for technicians without extensive training. Instead of needing to guide each technician through our portal, the Amplify feature allows remote actions to be run directly from ServiceNow due to ITSM integration, which has been very helpful. Additionally, dashboards assisting with software licensing have proven beneficial, helping me understand the utilization of Microsoft licenses assigned to a team of 30 people, allowing us to cut costs on unused licenses effectively. These features distinguish Nexthink from other products I have encountered.

Nexthink has positively impacted our organization as it serves the entire fleet, not just individual projects. In our environment, its focus is solely on machines rather than users or specific work, making productivity linked to having a well-functioning system. It provides a common platform for understanding device performance and addressing issues, which I leverage as a Nexthink Digital Experience Analyst to present data-driven insights on machines experiencing RAM issues. This data is instrumental when communicating with the LTS team about necessary RAM upgrades, as I can present clear insights based on operating system data, reducing conflicts regarding understanding. The visibility Nexthink provides ensures that everyone can utilize data to address issues or recognize what is functioning well. This capability fosters collaboration among different teams, providing a transparent, data-driven basis for decisions, thus enabling teams to align on common metrics and monitor application performance effectively.

The structure of the data, particularly regarding raw data or outputs and binaries, requires improvement as it is not very clean and demands significant manual effort to sort.

I have been using Nexthink for more than four years, starting from the deployment phase for our company in November and December 2021, and I have been continuously working with Nexthink.

When we worked on compliance issues, we reduced incidents related to patching and polling by 70%, amounting to around 4,000 incidents per month. We also identified and tackled execution crashes, managing to decrease them by 72% after understanding which binaries were causing the issues. Regarding memory upgrades, we analyzed machines with DEX scores below 30 and observed an average increase from 26 points to 59 points across a sample of 40 to 50 machines, reflecting a considerable improvement of 28 points.

Regarding Nexthink's scalability, I find it great. However, my experiences with customer support have been limited, and I do not think it is outstanding. Often, when I encounter conflicts, the responses seem to either rely on AI tools for answers or they claim the information cannot be shared due to confidentiality.

I definitely advise adopting Nexthink because it consolidates all data points in one place, providing data-driven insights that outperform human analysis, making it a valuable tool for anyone considering its implementation. I would rate this review with a rating of 3.

Recently, our organization has been facing some application crashes. I run remote actions on a few devices to collect logs from the affected devices, and I check if there is any application fault or issue to get the exception code through Nexthink to help troubleshoot the issue.

We use Nexthink as real-time analytics, a performance measurement tool, diagnosis tool, compliance tool, and for checking hardware and software issues, application monitoring, and managing device scores and endpoint scores.

Because I work remotely as an endpoint management engineer, I find it very helpful to connect to devices remotely through Nexthink, which requires Nexthink collector to be installed on every device in our organization for communication.

Nexthink manages devices in real time, which is one of the best features, and it also allows searching for any feature through the search bar, where AI provides helpful information related to Nexthink data or devices.

Nexthink helps us manage devices and troubleshoot issues related to device performance and application performance. Additionally, we can run PowerShell queries through Nexthink. The impact of Nexthink on our organization is very positive, making device management easy.

I suggest a more flexible dashboard and AI-generated query capabilities as needed improvements for Nexthink.

I chose seven out of ten for Nexthink because it acts as a device management tool, but we cannot manage all devices through Nexthink due to some missing features when compared to other tools like Intune.

I would advise others looking into using Nexthink to start with a clear understanding that it is a very powerful tool that reduces tickets. It automates many tasks for us and provides visibility into application performance. I recommend everyone to use Nexthink at least once to see how many tasks are reduced in their organization, which will help them manage their endpoint devices.

I give this product a rating of seven out of ten.