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Microsoft Exchange Reviews

Vendor: Microsoft
4.2 out of 5
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What is Microsoft Exchange?

Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on your PC, phone and web browser.

Get the Microsoft Exchange Buyer's Guide and find out what your peers are saying about Microsoft Exchange, Google Workspace, Microsoft Exchange Online and more!
Microsoft Exchange is the #2 ranked solution in top Wireless Email solutions and #3 ranked solution in top Email Applications. PeerSpot users give Microsoft Exchange an average rating of 8.4 out of 10. Microsoft Exchange is most commonly compared to Google Workspace: Microsoft Exchange vs Google Workspace. Microsoft Exchange is popular among the small business segment, accounting for 39% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.
Buyer's Guide
Microsoft Exchange
August 2025
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Featured Microsoft Exchange reviews

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Microsoft Exchange mindshare

Product category:
Email Applications
As of September 2025, the mindshare of Microsoft Exchange in the Email Applications category stands at 11.3%, down from 11.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Email Applications Market Share Distribution
ProductMarket Share (%)
Microsoft Exchange11.3%
Google Workspace20.6%
Microsoft Exchange Online12.8%
Other55.3%
Email Applications

PeerResearch reports based on Microsoft Exchange reviews

TypeTitleDate
CategoryEmail ApplicationsSep 15, 2025Download
ProductReviews, tips, and advice from real usersSep 15, 2025Download
ComparisonMicrosoft Exchange vs Google WorkspaceSep 15, 2025Download
ComparisonMicrosoft Exchange vs Microsoft Exchange OnlineSep 15, 2025Download
ComparisonMicrosoft Exchange vs Amazon WorkMailSep 15, 2025Download
Suggested products
TitleRatingMindshareRecommending
Google Workspace4.120.6%95%104 interviewsAdd to research
Microsoft Exchange Online4.312.8%96%91 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Microsoft Exchange is valued for its seamless integration with Microsoft products, user-friendly interface, and robust security features. Clients praise its scalability, stability, and effective email and calendar management. Its ability to support collaboration through Outlook, Teams, and other platforms is noted as significant. Users appreciate the data protection features, including email retention and recovery. Exchange's mobile and desktop functionalities, along with its customization options, enhance organizational communication and efficiency substantially.
  • "Microsoft Exchange is a user-friendly and easy-to-deploy solution, which is beneficial for handling emails even without professional support."
  • "With the cloud coming in, scalability is not an issue even for Microsoft."
  • "The most used feature of Microsoft Exchange is the email capability, especially since it integrates with the calendar."

Room for Improvement

Microsoft Exchange requires enhancements in security measures, user interface friendliness, search capabilities, and technical support promptness. Cloud integration, storage management, and ease of deployment also need attention. Organizations desire improved spam filtering, reduced maintenance complexity, better third-party compatibility, and more detailed documentation. There's a demand for seamless hybrid deployment, more efficient archiving, enhanced performance, scalable architecture, cost-effectiveness, and streamlined licensing. Users suggest leveraging artificial intelligence and refining administrative interfaces to improve productivity and usability.
  • "The biggest issue with Microsoft Exchange is its high cost, especially in pricing for license upgrades and expansion to more users."
  • "I do not have any notes for improvement."
  • "The filtering of spam needs significant improvement, as many spam emails are not getting detected."

ROI

Microsoft Exchange demonstrates varied ROI based on deployment and organization needs. On-premises versions can be cost-effective, though maintenance and updates may require planning. Users experience time savings and improved productivity. While some say costs are minimal after setup, ROI can depend on Microsoft 365 licenses. For many, returns are evident through better communication services. In certain regions, Microsoft Exchange is preferred due to widespread adoption in finance and multinational sectors.

Pricing

Enterprise buyers find Microsoft Exchange pricing to range from costly to reasonable, often influenced by company size and usage. Subscription-based models provide flexibility, although licensing complexity can present challenges. Discounts for larger enterprises are available, while smaller companies may face higher per-user costs. Pricing is generally considered fair for the features offered, though some users suggest it's not always competitive with alternatives. As deployment sizes grow, the cost shifts toward management and infrastructure.
  • "The product pricing is reasonable if you utilize its full suite of features."
  • "The solution's pricing is fine...I do think the tool offers value for money."
  • "The platform has a reasonable price."

Popular Use Cases

Organizations primarily use Microsoft Exchange for email communication, managing calendars, scheduling meetings, and collaboration. It is widely implemented by businesses of all sizes to facilitate internal and external communication, integrate with Microsoft Teams, and support various collaborative efforts. Many also use Exchange to centralize email management on-premise or in cloud environments like Office 365. Additional functionalities include contact management, document sharing, and interaction with other Microsoft tools.

Service and Support

Customer service and support for Microsoft Exchange are mixed, with some users finding them good, responsive, and knowledgeable, especially with Enterprise Agreements. Others report delays, lack of depth in response, and difficulty with complex issues. Many rely on third-party or internal teams for primary support, raising tickets with Microsoft when necessary. The response times vary, especially across different regions, with some users finding community resources or documentation more helpful.

Deployment

Users found Microsoft Exchange's initial setup either straightforward or complex, influenced by experience and deployment environment. Fresh installations were often rated as easy, while migrations posed more challenges due to the need for deep platform knowledge. Many noted simplicity when deploying in small to mid-sized setups, contrasting with complex configurations required in larger enterprises. Cloud-based deployments were seen as easier compared to on-premises, often due to reduced infrastructure needs.

Scalability

Microsoft Exchange is considered highly scalable, capable of supporting both small teams and large organizations with thousands of users. User feedback indicates flexibility in expanding use due to its architecture, though costs and resource management are factors to consider. Scaling can be achieved through hybrid cloud environments and includes ease-of-use for administrators. While licensing can impact scalability, the solution offers robust options for growing businesses. The scalability is often rated highly by users.

Stability

Microsoft Exchange is praised for its stability by many users, though challenges arise occasionally. Some mention issues following updates or misconfigurations, and a few report temporary freezing or glitches. Many express satisfaction, highlighting its reliability, availability, and robust performance. Users also mention the importance of updates and the correct setup to ensure consistent stability. While some occasional bugs occur, the majority recognize it as a dependable platform.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Microsoft Exchange Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business33
Midsize Enterprise24
Large Enterprise28
By reviewers
By visitors reading reviews
Company SizeCount
Small Business198
Midsize Enterprise122
Large Enterprise187
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
13%
Government
9%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
6%
Educational Organization
4%
Energy/Utilities Company
4%
Construction Company
4%
Real Estate/Law Firm
4%
Performing Arts
4%
University
4%
Legal Firm
3%
Media Company
3%
Retailer
2%
Healthcare Company
2%
Non Profit
2%
Outsourcing Company
2%
Insurance Company
2%
Hospitality Company
2%
Consumer Goods Company
2%
Wholesaler/Distributor
2%
Recreational Facilities/Services Company
2%
Transportation Company
1%
Logistics Company
1%
Marketing Services Firm
1%
Computer Retailer
1%
Mining And Metals Company
1%
Renewables & Environment Company
1%
Recruiting/Hr Firm
1%

Compare Microsoft Exchange with alternative products

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Learn more about Microsoft Exchange

Microsoft Exchange was previously known as Exchange, MS Exchange.

Microsoft Exchange customers

Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting

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Product Categories

Product Categories
Email Applications
Wireless Email

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Microsoft Exchange Reviews Summary
Author infoRatingReview Summary
Manager IT Support at Naubahar Bottling Company (Pvt.) Ltd. Gujranwala Pakistan4.5We switched from Microsoft Exchange to an MDN email solution due to high costs associated with user growth. While Microsoft Exchange is user-friendly and integrates well with Outlook, its pricing makes it less viable for companies with limited budgets.
Senior Executive at Lakdhanavi Limited2.5I use Microsoft Exchange for scheduling and managing meetings, integrating it with Microsoft Teams for seamless collaboration. However, repeated authentication is cumbersome, and replying to conversations via links has worsened in the latest Outlook version.
System Administrator at HRA4.5I use Microsoft Exchange for email management and collaboration in different industries. The mailbox roles are essential for our needs. While on-premises cost-effectiveness is good, Exchange should improve feature availability and provide a clear roadmap for updates.
Assistant Vice President, PreSales at Netcore Cloud3.5We use Microsoft Exchange mainly for email, integrating it with tools like Outlook and Teams. It offers shared mailboxes and security features, but clearer feature descriptions are needed. It has improved our productivity by 30% to 50%.
Founder, Professional Services Director, Lead Architect at Falcon Consulting3.5I use Microsoft Exchange to assist customers with infrastructure setup and support, leveraging valuable features like the Database Availability Group for high availability. Improvements are needed in hybrid deployment transitions. Exchange offers advanced features not found in open-source alternatives.
Senior Consultant at a consultancy with 10,001+ employees4.5While implementing Microsoft Exchange, I encountered occasional challenges that need improvement. My experience with Office 365 and SharePoint provided some context, but these implementation issues stood out. Despite this, Exchange remains a valuable tool in my professional toolkit.
Manager, IT Security at Averis Sdn Bhd4.5I use Microsoft Exchange for email service and contact management. While its features meet our needs, improvements are needed in pricing, whole-day event scheduling, and backup solutions. It's productive but requires third-party backup, adding extra costs.
IT Project Manager at UkrSibbank4.0I find Microsoft Exchange valuable for mail flow management, including mail flow rules and tracing. It integrates well with third-party systems, though Outlook client compatibility needs enhancement to ease transitioning between versions and simplify the administration process.