ManageEngine OpManager Reviews

ManageEngine OpManager delivered an immediate return, improving uptime consistency and reducing the need for extensive admin staff, achieving substantial cost savings with fewer operators. Alerts and problem-solving are more efficient than previous systems like SCOM. There is a notable decrease in call numbers due to AIOps and workflows, significantly lowering the support environment cost. Some experienced full return, while others noted effective tool utilization despite not seeing ROI in time and resources yet.

Enterprise buyers often find ManageEngine OpManager pricing competitive, with the cost largely dependent on the number of nodes and devices monitored. Discounts of 10-15% are sometimes available for multi-year contracts or when bundled with other ManageEngine products. While some users view the solution as affordable, others perceive it as pricey, yet cheaper than competitors like SolarWinds. Additional costs may arise for extra features, but the initial setup and annual renewal are straightforward and reasonable.

• "The product is not worth the money."
• "I rate the tool's pricing an eight out of ten."
• "The solution's pricing is very low compared to other products."

Organizations primarily use ManageEngine OpManager for network and server monitoring, including performance analysis, hardware resource tracking, and connectivity checks. It supports firewall, router, and switch supervision, application oversight, and patch deployment. Numerous users rely on its dashboard features for comprehensive visibility and real-time alerts. Various companies employ it for network infrastructure management across distributed systems in both cloud and on-premises setups, ensuring effective device and bandwidth management alongside automated reporting and capacity planning.

ManageEngine OpManager customer service and support receive mixed feedback. Many describe them as excellent, highlighting prompt responses and helpful assistance. Some users appreciate the team's willingness to listen and implement feedback. However, there's criticism regarding time zone limitations, delays in issue resolution, and inadequate frontline support. Escalation can be slow, and training requests may be unmet. While some rate support highly, others find it lacking, especially on weekends.

Users found ManageEngine OpManager's initial setup to be generally straightforward and easy. Many mentioned that deployment took anywhere from a few minutes to a few days, depending on complexity and organizational size. While some noted complications with configurations and customizations, most praised the ease of installation and the helpfulness of the accompanying documentation and support. A few users required external assistance, but internal IT teams often managed the process independently.

ManageEngine OpManager is highly scalable, supporting growth from a few nodes to thousands of devices. Issues may arise with virtual environments and license conflicts, but technical support is available. Multiple users within organizations manage the tool, and expansion often depends on licenses. Despite some resource consumption concerns, the cloud version allows quick scaling. Its ability to handle vast networks across sites is a major advantage, with ratings frequently between seven and ten for scalability.

ManageEngine OpManager exhibits high stability with most users highlighting minimal downtime and reliable performance. Users frequently rate its stability between eight and ten, noting seamless operations and successful handling of upgrades. Some large-scale deployments mention minor connectivity challenges and occasional restarts. A few users identify initial memory or storage issues, which are typically resolved. Feedback generally suggests ManageEngine OpManager as stable and suitable for various environments, offering consistent network monitoring with varying degrees of minor disruptions.