We use Infor CloudSuite as an ERP solution for manufacturing.
Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP.
Infor OS is powerful, but the documentation is terrible. This is one of the biggest problems. Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual.
If you don't know or have someone to teach you about it, you will spend a lot of time learning it. They need to have a manual and some tutorial videos online. Infor should create video and images walking you through the process step by step. The documentation is poor compared with SAP.
CloudSuite Industrial also needs to improve its IoT product for working with machines. Right now, you need to use another product for that. It is not well done because Infor doesn't seem to understand that ERP needs to work with many things. In particular, Infor needs better integration between CRM and IoT. It's not bad, but it could be better. Infor specializes in artificial intelligence, and that's it. Its approach isn't working very well for some clients. I think SAP is doing a better job than Infor at this point.
We've been working with Infor for about 15 years, but we've only used CloudSuite for around three.
CloudSuite Industrial is stable. The problem isn't the product itself. It's how the clients use it. The biggest problem is how clients customize CloudSuite, especially when they're migrating to the cloud. They often customize it poorly. One day, when they go back to the cloud, they will have massive problems.
CloudSuite is highly scalable.
I've worked with SAP. SAP is better than Infor in terms of financial management, but I prefer Infor for production and supply chains.
The initial setup of CloudSuite isn't complicated.
I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this.
Before Infor implemented this cloud solution, it was strictly a solution for large and medium-sized enterprises. CloudSuite has made it more affordable for smaller companies, but it's probably still too expensive for some. I think CloudSuite can work for small companies with 10 million euros in annual revenue or more, but I think it won't work for anything less than that.
I rate Infor CloudSuite Industrial seven out of 10.
