Infor CloudSuite and Zendesk cater to different business needs within the software industry, with the former specializing in manufacturing and ERP, while the latter focuses on customer support. Depending on the requirements, Infor CloudSuite is more suitable for industrial processes due to its advanced production capabilities, whereas Zendesk leads in customer service with superior ticket management and integration options.
Features: Infor CloudSuite is recognized for its manufacturing excellence, flexibility in handling complex production lines, and an advanced analytics dashboard that supports large-scale production. It excels in adaptability, further enhancing its usability for diverse industrial contexts. On the other hand, Zendesk offers a streamlined ticket management system, customizable workflows, and robust integrations with applications such as Slack and Salesforce, which greatly benefit customer service operations.
Room for Improvement: Infor CloudSuite needs enhancements in its documentation and IoT integration, alongside better financial reporting capabilities to reduce the steep learning curve. Zendesk could improve by offering better ticket merging functions, enriched customization features, and a less complex user interface to further simplify its use for customers.
Ease of Deployment and Customer Service: Infor CloudSuite provides deployment options across private or public clouds and on-premises, with variable support experiences depending on regional resellers. Zendesk, with its focus on public cloud deployment, is noted for its simplicity in setup, although the licensing model might require careful navigation to fully understand the conditions and costs involved.
Pricing and ROI: Infor CloudSuite is often critiqued for its high price, justified by its extensive ERP features which many users find valuable. Comparative to SAP, its premium cost can be prohibitive for some. Similarly, Zendesk is viewed as expensive, with fluctuating costs based on agent licensing. Nevertheless, both platforms deliver significant improvements in operations, supporting their investment through enhanced efficiencies and user satisfaction.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
The technical support provided by Zendesk has been very satisfactory.
Zendesk can scale from very small companies to very large ones.
The scalability of Zendesk is still in the same range as Freshdesk.
Infor CloudSuite is very stable, provided there is a good internet connection.
The stability has been quite reliable.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
It is not the cheapest solution nor the most expensive, but it provides value for money.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
The benefits I have seen from using Zendesk include faster response times.
| Product | Market Share (%) |
|---|---|
| Infor CloudSuite | 0.7% |
| Zendesk | 1.2% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 11 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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