Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.



| Product | Mindshare (%) |
|---|---|
| Freshsales | 1.1% |
| Microsoft Dynamics CRM | 2.7% |
| Salesforce Sales Cloud | 2.4% |
| Other | 93.8% |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Zendesk | 4.0 | 1.4% | 91% | 68 interviewsAdd to research |
| Microsoft Dynamics CRM | 3.9 | 2.7% | 93% | 80 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 34 |
| Midsize Enterprise | 18 |
| Large Enterprise | 23 |
Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.
What are the standout features of Freshsales?In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.
Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
| Author info | Rating | Review Summary |
|---|---|---|
| Associate Technology Consultant at a tech vendor with 10,001+ employees | 4.5 | I’ve used Freshsales as our CRM for six months to capture leads, call customers, and automate handoffs, emails, and AI summaries. It’s stable, scalable, intuitive, and budget-friendly, replacing our non-scalable custom tool and improving time, sales, and ROI. |
| Sales Manager Managed Services and Digital Solutions at Alosys Communications | 5.0 | I use Freshsales in my company to organize sales activities, appreciating its efficient sales cycle. We gained ROI, though licensing costs could improve. We chose it over other solutions due to compatibility with Freshservice and its balanced price and features. |
| Operations Manager at Cognitive Global | 3.5 | I initially used Freshsales for managing business contacts, then expanded to marketing activities. It's feature-rich and suitable for various business sizes. While cost-effective compared to Hubspot, the basic version is limited, lacking multiple domain functionality. |
| Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees | 3.5 | Freshsales is easy to use and affordable, ideal for small businesses. However, it lacks customizability and is too rigid for midsized businesses, limiting its flexibility with labels, tags, and process flows, making it unsuitable for larger, complex needs. |
| Sales Executive at Gumlet | 3.5 | I use Freshsales to manage my sales pipeline, appreciating its low cost compared to other CRMs. However, it could enhance user experience and leads capture. I haven't used or considered other solutions or specific cloud providers. |
| Business Development Manager at Torch | 3.5 | I've used Freshsales to manage Shopify transactions and communicate via WhatsApp, finding its integration valuable. However, its email automation and pricing need improvement. Previously, we used Super Ramon for WhatsApp and Sociomao for customer service management. |
| Engenheiro de pré-vendas at Pise4 | 5.0 | As a partner, I find Freshsales user-friendly, scalable, and stable, with straightforward setup and good support. While delivery time can be long, its excellent value and overall performance make it a 10/10 solution. |
| Senior Services Manager at a tech services company with self employed | 4.0 | We find Freshsales effective for sales and territory management, valuing its automation and deal diversion. However, reporting and finance customization need improvement, and customer support responsiveness has decreased. Overall, it's a stable, scalable 8/10 solution. |