No more typing reviews! Try our Samantha, our new voice AI agent.

Freshsales vs IFS Cloud Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Freshsales boosts ROI through automation, efficient data management, improved document organization, and is favorably compared to pricier CRMs.
Sentiment score
5.5
IFS Cloud Platform offers long-term ROI, with some users seeing 4.5x returns in 18 months, improving efficiency and reporting.
We have saved a good amount of money compared to other CRMs such as Salesforce and HubSpot, which have much higher costs.
Business Development Manager at a consultancy with 1-10 employees
I have also increased my overall sales by about 25% after the introduction of Freshsales because I am having more qualified leads than before with the help of Freshsales.
Product Marketing Manager at Samsung
Fewer employees are required based on the automation that we created.
Associate Technology Consultant at a tech vendor with 10,001+ employees
Our team has started working 30 to 50 percent faster, along with a cost saving of around 30 percent and a reduction in downtime by 30 percent.
Cloud Operations Engineer
 

Customer Service

Sentiment score
5.7
Freshsales customer service is generally praised, though some find technical support slow, especially with complex issues and escalations.
Sentiment score
5.5
IFS Cloud Platform has mixed reviews; users cite excellent local support but slow responses and documentation challenges.
The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can effectively address issues.
Business Development Manager at a consultancy with 1-10 employees
They are very knowledgeable, very dedicated, and very prompt, which is something that I appreciate.
Product Marketing Manager at Samsung
 

Scalability Issues

Sentiment score
7.4
Freshsales is scalable for startups and mid-sized firms, but its effectiveness at larger enterprise levels remains uncertain.
Sentiment score
7.6
IFS Cloud Platform is highly scalable and adaptable, suitable for varied businesses, yet requires attention to hardware and updates.
Freshsales offers excellent scalability for startups and mid-sized companies.
Business Development Manager at a consultancy with 1-10 employees
Freshsales is very easy to scale.
Product Marketing Manager at Samsung
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.
Consultant at Arcwide
 

Stability Issues

Sentiment score
8.7
Freshsales is highly rated for stability, with minimal disruptions, effective error handling, and consistent cloud performance meeting business needs.
Sentiment score
8.0
IFS Cloud Platform is highly stable, with occasional user-induced issues, earning an 8-9/10 for reliability and adaptability.
Being a cloud solution, I have not faced any downtime so far.
Product Marketing Manager at Samsung
Freshsales is stable, with no server crashes reported.
Business Development Manager at a consultancy with 1-10 employees
Freshsales is stable; I have never had any issues with glitches or bugs.
Operations Manager at Cognitive Global
Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.
Consultant at Arcwide
 

Room For Improvement

Freshsales needs better customization, email automation, API, templates, and improved user experience to justify its high licensing costs.
IFS Cloud users find documentation unclear, tools inflexible, integration challenging, support lacking, and pricing high, hindering performance and usability.
Practical navigation for non-technical users could be enhanced, particularly regarding technical issues such as web form connections, which would benefit from immediate access to technical assistance.
Business Development Manager at a consultancy with 1-10 employees
The support provided by the service team or fresh service team and the customer team of the company is very poor.
Solutions Architect at Locuz Enterprise Solutions Ltd
The support feature, especially the chat option and FAQs, is very self-explanatory with many useful elements.
Operations Manager at Cognitive Global
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
Senior Director at a consultancy with 1,001-5,000 employees
They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.
Consultant at Arcwide
It would be useful if the platform could identify bottlenecks, predict capacity management issues, and recommend specific actions to users before operations are impacted.
Cloud Operations Engineer
 

Setup Cost

Freshsales is praised for competitive pricing, flexible licensing, and effective support, despite expensive add-ons and additional Brazilian taxes.
IFS Cloud Platform offers competitive user-based pricing with negotiable discounts, though potentially costly for smaller businesses requiring multiple modules.
the Indian team was clear in their communication and offered good discount packages, along with a pre-onboarding call that provided valuable insights into using the software.
Business Development Manager at a consultancy with 1-10 employees
The setup cost is very good and within the budget.
Associate Technology Consultant at a tech vendor with 10,001+ employees
 

Valuable Features

Freshsales streamlines workflows with automation, AI features, and integrations, offering efficiency and scalability for diverse businesses.
IFS Cloud Platform offers a modern, customizable UI, robust modules, and seamless integration to enhance efficiency across industries.
The Sales Sequence feature significantly helps my workflow by enabling an account manager to contact a large list of customers quickly and efficiently, sending out emails with minimal manual effort, while also providing critical statistics about email engagement, which aids in improving outreach strategies.
Business Development Manager at a consultancy with 1-10 employees
In a massive sales campaign, once it is sent, the next level of engagement can be tracked based on email tracking, such as how many were received or if they were opened multiple times.
Operations Manager at Cognitive Global
The Freddy AI feature in Freshsales helps me generate the email content easily, and there are also many built-in templates available.
Product Marketing Manager at Samsung
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.
Consultant at Arcwide
IFS Cloud Platform has impacted my organization by allowing our team to spend less time reconciling data and more time executing business operations.
Cloud Operations Engineer
There are fewer fields on the user screen compared to other products.
Senior Director at a consultancy with 1,001-5,000 employees
 

Categories and Ranking

Freshsales
Ranking in CRM
9th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
12
Ranking in other categories
CRM Customer Engagement Centers (7th), Opportunity Management (8th), Sales Force Automation (4th)
IFS Cloud Platform
Ranking in CRM
29th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
Customer Experience Management (9th), Field Service Management (2nd), Help Desk Software (16th), ERP (19th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (11th), IT Asset Management (12th), IT Service Management (ITSM) (16th), License Management (2nd)
 

Mindshare comparison

As of July 2026, in the CRM category, the mindshare of Freshsales is 1.1%, up from 1.0% compared to the previous year. The mindshare of IFS Cloud Platform is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Freshsales1.1%
IFS Cloud Platform0.8%
Other98.1%
CRM
 

Featured Reviews

Sumesh Gansar - PeerSpot reviewer
Product Marketing Manager at Samsung
Centralized CRM has given me a 360-degree view and helps me run smarter, AI-driven sales campaigns
One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software. It is quite vast and quite complex. Perhaps more knowledge-based documents can be introduced. Apart from that, I do not have any major complaints. The integration in Freshsales is quite good because it is easily integratable with many other Freshworks software as well as with third-party solutions. The integration is quite good. Perhaps in the reporting feature, it takes some time to process the reports due to the amount of data that it handles. Apart from that, I do not have any major complaints with Freshsales so far.
reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
902,988 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
18%
Comms Service Provider
17%
Outsourcing Company
10%
Manufacturing Company
7%
Manufacturing Company
13%
Construction Company
10%
Computer Software Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
Large Enterprise3
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
 

Questions from the Community

What needs improvement with Freshsales?
I believe the customization options in Freshsales could be improved, particularly regarding themes; the ability to implement our logo into the dashboard would enhance our professional image when de...
What is your primary use case for Freshsales?
My main use case for Freshsales is the Sales Sequence feature, which automates the time-consuming process of sending out outreach emails, conducting calls, and reminding me when to follow up with c...
What advice do you have for others considering Freshsales?
For startups or mid-sized companies considering Freshsales, I would highly recommend its ease of setup, accessibility, and overall user-friendliness, particularly praising the team's global presenc...
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
What is your primary use case for IFS Applications?
Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
 

Comparisons

 

Also Known As

No data available
IFS Applications, Assyst, IFS Cloud
 

Overview

 

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Find out what your peers are saying about Freshsales vs. IFS Cloud Platform and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.