IFS Cloud Platform focuses on enterprise resource planning, whereas Freshsales specializes in customer relationship management. IFS Cloud shows superiority in scalability and integration, while Freshsales is more advantageous for its streamlined features and customization for sales processes.
Features: IFS Cloud Platform offers integrated enterprise applications with robust scalability, seamless integration across business functions, and enterprise-grade resource planning capabilities. Freshsales provides advanced CRM functionalities such as lead scoring, AI-based insights, and customizable sales pipelines.
Room for Improvement: IFS Cloud may improve user interface simplicity, increase module compatibility, and reduce complexity in initial setup. Freshsales could benefit from expanding enterprise-level functionalities, enhancing reporting tools, and improving integration with larger CRM ecosystems.
Ease of Deployment and Customer Service: IFS Cloud Platform supports complex deployment processes, demanding more time and resources, challenging for smaller businesses. Freshsales offers a faster deployment process with strong customer support, suitable for quick implementations.
Pricing and ROI: IFS Cloud involves higher setup costs, potentially offering a slower ROI due to the complexity of its deployment and integration. Freshsales presents a lower initial investment with quicker ROI, attributed to its focused features and ease of use for sales teams.
| Product | Market Share (%) |
|---|---|
| IFS Cloud Platform | 0.6% |
| Freshsales | 1.1% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 9 |
| Large Enterprise | 10 |
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.
IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.
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