We performed a comparison between Freshsales and Oracle Fusion Service based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like Freshsales because it's integrated with Shopify which we use to host our website."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"Freshsales is user-friendly, scalable and stable."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"Everything is managed by Oracle, so they have security in place."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The solution is easy to learn."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The solution changes the way clients work to make it easier and faster."
"The service management features are valuable."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The price of this solution could be improved as well as the reporting functionality."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"It lacks customizability for complex and larger use cases."
"The solution needs to improve the user experience and leads capture."
"Lacks the ability to deploy custom code for customization."
"The user experience has to be much better."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The product must provide modules for operations management."
"The UI experience needs refinement to enhance user-friendliness."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
Freshsales is ranked 11th in CRM Customer Engagement Centers with 5 reviews while Oracle Fusion Service is ranked 3rd in CRM Customer Engagement Centers with 29 reviews. Freshsales is rated 7.8, while Oracle Fusion Service is rated 8.6. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Freshsales is most compared with monday.com, Blackbaud CRM and Apollo.io, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM. See our Freshsales vs. Oracle Fusion Service report.
See our list of best CRM Customer Engagement Centers vendors and best CRM vendors.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.