Freshsales vs Odoo comparison

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Freshsales

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Executive SummaryUpdated on Dec 19, 2024

Freshsales and Odoo are competing products in the CRM solutions category. Freshsales often leads in pricing and support, while Odoo is favored for its extensive feature set, appealing to those seeking robust solutions.

Features: Freshsales provides intuitive lead management, AI-driven insights, and seamless integration. Odoo has an extensive range of applications, covering CRM and ERP functions, offering a holistic business management approach.

Room for Improvement: Freshsales could enhance enterprise-level capabilities, expand feature variety, and improve scalability. Odoo may benefit from simplifying its setup process, enhancing UX consistency, and improving ease of integration with external tools.

Ease of Deployment and Customer Service: Freshsales is praised for a straightforward deployment process and responsive support. Odoo's modular format allows for staged deployment, requiring additional IT for optimal setup, but allows for greater customization.

Pricing and ROI: Freshsales has lower initial setup costs and offers a rapid ROI with its competitive pricing structure. Odoo, potentially higher in setup cost, delivers long-term value by replacing multiple software solutions with a single integrated suite.

To learn more, read our detailed Freshsales vs. Odoo Report (Updated: March 2026).

Freshsales vs. Odoo

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

23rd

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th), Opportunity Management (10th), Sales Force Automation (11th)

Odoo

Ranking in CRM

14th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (15th)

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Freshsales is 1.0%, up from 1.0% compared to the previous year. The mindshare of Odoo is 1.5%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Odoo	1.5%
Freshsales	1.0%
Other	97.5%

CRM

Featured Reviews

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

Automation has boosted sales efficiency and improves follow-ups across multiple customer segments

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed. There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

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ThomasPetrou

Consultant at Mazi4u

Integration across functionalities has streamlined business operations and improved cost efficiency

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

"Freshsales has impacted us positively; it has saved time, increased sales, and improved customer relationships."

"The solution is a low-cost CRM product compared to other CRM alternatives."

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

"I like Freshsales because it's integrated with Shopify which we use to host our website."

"Email integration is easy."

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"Freshsales is user-friendly, scalable and stable."

"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."

"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."

"The solution is easy to use."

"It allows us to organize and improve portfolio management."

"Odoo is a cloud-based SaaS system, which is better than having the program on the desktop."

"All modules in Odoo are integrated together, providing seamless transitions across various functionalities."

"It is a scalable solution...The product's initial setup phase was easy."

"It is a stable platform."

More Odoo pros

Cons

"The price of this solution could be improved as well as the reporting functionality."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

"The solution needs to improve the user experience and leads capture."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"We can use only one domain in the basic package."

"It lacks customizability for complex and larger use cases."

"Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings."

"It has been difficult to adapt to continuous changes, you have to understand what is new and what is changing in less than twelve months. You can take advantage of the new features, but you have to research them to be able to implement them."

"The authorization management needs to be improved."

"Odoo's documentation needs improvement, as there are areas that are not well-documented."

"They could thoroughly study the market dynamics of different regions and connecting areas."

"The performance can be slightly improved for the customization interface."

"Odoo has room for improvement in industry-specific features."

"Odoo provides their apps on mobile, but it is not good enough, especially for my clients."

More Odoo cons

Pricing and Cost Advice

"Freshsales is an economical product."

"The tool is not that expensive."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"The basic price is affordable. The add ons are expensive."

"The price of the solution depends on the use case. However, it can be expensive and we are paying annually."

"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."

"Its pricing is well-received in Latin America. They sell by the user. In October 2022, they changed the way they sell Odoo. They commercialized Odoo. They now sell by the user. The cost of a user is $13.5 five per month for Latin America, which is lower than other ERPs."

"The pricing is quite affordable, especially when compared to other products, making it a cost-effective choice."

"I would rate this product on pricing as a six. If it is a SaaS solution, it is fixed. It is reasonably expensive."

"Odoo is cheap compared to competitors."

"Odoo is an open-source tool. I don't have to pay for it."

"Odoo is straightforward in terms of costs. You pay the vendor for both the software and implementation. We selected one of the twelve certified vendors for implementation in our local area, opting for the vendor named Four Zero Five."

More Odoo pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Outsourcing Company

11%

Insurance Company

11%

Comms Service Provider

Computer Software Company

14%

Manufacturing Company

11%

Comms Service Provider

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	28
Midsize Enterprise	6

Questions from the Community

What needs improvement with Freshsales?

The licensing costs should be based on the amount of data and number of clients that one can insert into the application. The number of clients in the tool is 500, which is less in number.

What is your primary use case for Freshsales?

I use the solution in my company since we are interested in the application and all the activities that salespeople do. We track the email, then the appointment, and the feedback from the appointme...

What advice do you have for others considering Freshsales?

I can tell others that it is a good product and it is perfect for medium and large-sized companies because the setup phase is fast, and you don't need to do many customizations apart from the confi...

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

What is your experience regarding pricing and costs for Odoo?

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...

What needs improvement with Odoo?

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Product Reports

CRM

Download Freshsales product report

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Overview

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Freshworks

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Information Not Available

Freshsales vs. Odoo