Freshsales and Odoo are competing products in the CRM solutions category. Freshsales often leads in pricing and support, while Odoo is favored for its extensive feature set, appealing to those seeking robust solutions.
Features: Freshsales provides intuitive lead management, AI-driven insights, and seamless integration. Odoo has an extensive range of applications, covering CRM and ERP functions, offering a holistic business management approach.
Room for Improvement: Freshsales could enhance enterprise-level capabilities, expand feature variety, and improve scalability. Odoo may benefit from simplifying its setup process, enhancing UX consistency, and improving ease of integration with external tools.
Ease of Deployment and Customer Service: Freshsales is praised for a straightforward deployment process and responsive support. Odoo's modular format allows for staged deployment, requiring additional IT for optimal setup, but allows for greater customization.
Pricing and ROI: Freshsales has lower initial setup costs and offers a rapid ROI with its competitive pricing structure. Odoo, potentially higher in setup cost, delivers long-term value by replacing multiple software solutions with a single integrated suite.
| Product | Market Share (%) |
|---|---|
| Odoo | 2.2% |
| Freshsales | 0.9% |
| Other | 96.9% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 28 |
| Midsize Enterprise | 5 |
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.
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